TruGreen Lawn Care Services Review
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59 Customer Comments & Reviews - see all comments
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TruGreen is the largest lawn and landscape care company in the world, with over 3.5 million residential and commercial customers. The company is based in Memphis, Tennessee, and has branches all over the United States. TruGreen's maintenance plans feature fertilization, weed and pest control, aeration, soil amendment, and more.
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59 Customer Comments & Reviews
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I have been a TruGreen customer for 10 years and paid my bills on time. At the end of 2019, TruGreen apparently had a problem with their online billing process and failed to notify electronically of existing bill. Weeks later customer service reps began calling existing customers notifying them that their bill was past due and would you like to pay now. I told them I hadn't seen a bill, either electronic or print and wouldn't pay until bill arrived. They said a print bill transition was coming. In the mean time customer service reps continued to call requesting payment, implying collection agency action was coming, and eight weeks later, cancelled my account due to non-payment due to... Read More
they want to charge my card but dont want to do job
im whit trugreen more than 2 years in beginning they was ok but new they suck big time all my back yard is in the weed all grass disappeared last time they show up in my house they even dont spray my back yard just put sign and left i try contact they customer service but they tellin my they spray my yard but nobody dont touch my yard for 6 months all my yard is in weed and they dont want to come fix that but to charge my card they first to do that and told last dude ho called me ask me to pay for they service i told him guys if dont fix my yard i dont pay you so they give everything to collection agency stay away from that company
I want to speak with corporate how their salespersons are misrepresenting their selves.. Several times I have gotten a call moticing this is needed when it's already been done....... Just this morning a man showed up to inspect my sprinkling systems About two weeks ago a young man called and said they wanted to do the job I was interested but was going out of the country could not do it at this time..... Tru Green knocked on my door saying they were here to inspect my system. I did not agree to this and actually was nor even supposed to be here until after the 16 th of Dec.... had I not been home the inspection would have been done and I would have been charged......this is illegal and... Read More
Up until Friday I had no problems with the service provided by Robert, my lawn tech and in reality Robert is not the problem, it is the company. And when I put a less than great survey into their system, that is when the poor customer service entered my world. The aeration and over seeding program was applied. I was not at home and as usual there was no call saying they are coming. Imagine my surprise or should I say anger when I came home on Friday about 5 pm to find that my perfectly clean lawn had been serviced by 1000 and one dalmatians with intestinal problems . It looked as though a thousand dogs had pooped on my lawn. In reality I had been aerated and had I been at home I would... Read More
Local office wants double what the website figured! Saying the services included on the site were extra....... rip off to start with....
Worst company by far since I have been dealing with grass care companies. These guys constantly have employee turnover so you get what you get. My grass is in way worst condition than what it was before they started. Their call center and updates are what gives them the "good service appeal". To get a local manager out it took 3 calls. My neighbor fired them for lieing about treating his back yard and confronted the tech when the met to discuss his lawn. The tech guy told him to his face he did treat the back yard. The neighbor told the tech that he has cameras , so he reviewed the time off the receipt and watched the tech open the gate walk in the back then turn around and walk out.... Read More
I was very disappointed in their service. I tried to call their office and no one returned my call until I cancelled the service. I would not recommend this company. Poor service and poor communication.
I can only speak for the local TruGreen office that serviced my lawn, but the tech and saleswoman were the worst. Difficulty scheduling and no follow-up unless I initiated it several times. On final treatment of the year, the service Tech, Matt Lear, argues that the saleswoman, Ann Whaley, had not informed me correctly when she sold me the pre-paid services for the year and that a retreatment does not include fertilizer and only spot treatments. I explained that I didn’t like being caught in the middle and that isn’t my job to make her aware. It was obvious he did not want to be here and did the 1 hour job in 15 minutes missing the majority of my yard. Useless. My advice is to not... Read More
Your company in Jeffersonville, IN does not follow up and continues to over seed someone else's lawn when they are supposed to do mind. this has now happen 3 times. It has gotten comical ! Tried of spending my time and phone calls trying to get them to do their job right!
I have had an excessive amount of weeds in my front yard since using your services. I did not use the services last year, and I had less weeds. Someone was suppose to come and provide a soil analysis, but to date no one has come! I have been dissatisfied with the service and the responses that I receive from your employees!
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