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American National Life Insurance Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
6 Customer Comments & Reviews - see all comments
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Founded in 1905, American National Life is a licensed insurance company based in Galveston, Texas. American National provides whole, term, and universal life insurance policies for customers in all 50 states, the District of Columbia, American Samoa, and Puerto Rico. The company holds an A rating with both S&P and A.M. Best.

How is American National rated?

Breakdown

4.5/5
Company Stability
4.4/5
Reputation
4.8/5
Policies & Coverage

Overall Rating: 4.5 / 5 (Excellent)

American National, one of the most trusted insurance carriers in the country, has been providing life, health, and annuity products since 1905.

Although they don't offer the most innovative products on the market, they do deliver a broad range of term, whole, and universal life insurance alternatives that can be customized with a good number of optional riders.

Financial Strength

Key Details

Underwriter
American National Insurance Company
Marketshare
0.46%
Premiums Written 2019
$590,479,037
Standard & Poor's Financial Rating
A
AM Best Financial Rating
A

Company Stability - 4.5 / 5

American National Insurance Company boasts an excellent financial reputation and outstanding credit ratings.

They have received a financial strength rating of A (Excellent) from A.M. Best as well as an issuer credit rating of A (Strong) from S&P.

The company has made Forbes 2017 list of Americas most trustworthy financial companies.
*The above information reflects the market share, premiums, and financial strength of the issuer of the American National life insurance policies: American National Insurance Company.

Reputation & Customer Experience

National Association of Insurance Commissioners

NAIC Complaint Ratio 2017
0.0018
NAIC Total Complaints 2017
1
*The NAIC complaint ratio (in this case 0.0018) is a ratio of the number of complaints a company received for the total premiums written in a calendar year. The median complaint ratio across all companies is 1. A score below 1 means the company received fewer than average complaints. A score above 1 means the company received a higher number of complaints than average.

Customer Ratings

Number of BBB Negative Reviews
1
Date Collected
2021-02-02

Reputation - 4.4 / 5

American National Insurance Company currently holds an A+ rating with the Better Business Bureau and was found to below the 2016 national median complaint ratio for individual life policies, according to the NAIC.

Although this doesn't give the company a great advantage regarding customer experience points, they do seem to be among the better carriers in the market.

American National Policies

American National offers customers the following life insurance policies: Term, Whole Life, Universal Life, Variable Universal Life, Indexed Universal Life.

Term Life Insurance

Available Terms
10 year
15 year
20 year
30 year

Key Term Policy Features

  • Term-Permanent Conversions
  • Guaranteed Level Premiums
  • Guaranteed Renewability

Policies & Coverage - 4.8 / 5

American Life offers a broader than average range of life insurance products when compared to other carriers in the industry.

Policies suit a variety of needs, such as whole, term, universal, indexed universal, variable universal, and credit life.

They offer 10, 15, 20, or 30-year term options and coverages with level premium payments, convenient riders, and the option to convert term coverages into permanent insurance.

Flexibility and Available Riders

Available Term Life Riders

  • Child Protection Rider
  • Disability Income Rider
  • Terminal, Chronic, and Critical illness Accelerated Benefit Riders

Flexibility & Available Riders - 0 / 5


Additional Company Information

Homepage URL
Company Phone
(409) 763-4661
Headquarters Address
One Moody Plaza, Galveston, TX, 77550
Year Founded
1905

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6 Customer Comments & Reviews

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R
Reshaun a
12/16/2021
My name is reshaun Alexander and my granny pasted away in 2009 and I still havent got my check cuz their company spelled my name wrong please everyone don't use this company my agent wasn't able to help me they are fraud they take our money but don't want to pay your family when u die


azure1956
4/7/2021
This company is a true rip off. I have been with this American National Life Insurance for 5 3/4 years. I was supposed according to my agent to be making a healthy interest rates to off set my riders and fees. I paid about $15,000 per year for five and 3/4 years. I finally checked on my agent from Utah; company is in Houston and Springfield Missouri and New York. What I found out about this company in 2021 would blow your trust for this company out of the water. My fees were over $4,000 and my interest earned over the years was from .78 to 1.4 interest per year making my money shrinking. The life insurance policy would have disappeared to nothing at age 72; this was not told my... Read More


pverner1505
11/7/2019
Extremely slow in processing paperwork. I needed to assign my mom's policy to funeral home. I had POA on file. It took them over 2 weeks for them to tell me what other info they needed, despite repeated requests of what else I needed to supply. Finally talked to a supervisor who told me what was needed and got them the information within an hour. Now still waiting for the paperwork to get processed. Mom had two policy's, one with another life insurance company. IT TOOK THE OTHER LIFE INSURANCE COMPANY 2 DAYS TO COMPLETE. I do know who my policy will NOT be with.


T
Thomas M
8/20/2019
I find it rediculas that we call cstomer support to get a simple question answered and wait fifthteen minutes to speak to a representative. When I called the automated system gave options by policy number. Example if your policy begins with UL or UH then press specific number on the phone to be transferred. My policy begins with UE. UE was not an option so had to pressee "2" and wait 15 minutes to speak to a live person who said they have to transfer me becuase my poilcy begins with "U". Ok...so if I was given an option "UE" I would have avaoided waiting 15 minutes just to be told I have to be transferred. Then when I was transferred I waited 10 minutes and the phone line was... Read More


Marsha J
5/28/2019
I would suggest that customer service receive additional phone etiquette and data entry training. I have called twice and each time the representative has had a mean disposition. In addition, the data collected during my initial signup was entered incorrectly into your system and now I am being required to fill out additional documents to correct the office mistakes. I live in a household whereas another person in the home also owns policies with your company, completely separate from my own. I initially called in because I noticed that the other person was listed as a payor on the policy for my daughter. I checked the other two policies online and they had the correct payor listed... Read More


A
Ashley M
9/11/2018
I am an heir of a life insurance policy from my dad. 3 weeks have passed and you still have not sent me the information to make a claim. I have called countless times only to hear that you are behind and you aren't certain when I will receive my paperwork to file my claim. This is getting ridiculous. Is there a main office I can come to in order to expedite this matter?



Top Rated
Our Partner
  • The only 100% no medical exam term life insurance
  • Ages 18 to 60 are eligible to apply
  • Term life policies $50,000-$1.5 million in coverage
  • Company offers 10, 15, 20, 25, and 30-year terms
  • Monthly premiums as low as $10
  • Featured in WSJ, CNN, Forbes, TechCrunch & Money.com