Promoted
Our Partner
- The only 100% no medical exam term life insurance
- Ages 18 to 60 are eligible to apply
- Term life policies $50,000-$1.5 million in coverage
- Company offers 10, 15, 20, 25, and 30-year terms
- Monthly premiums as low as $10
- Featured in WSJ, CNN, Forbes, TechCrunch & Money.com
John Hancock Life Insurance Review
ConsumersAdvocate.org
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
John Hancock Financial is a Massachusetts-based insurance and financial services company founded in 1862. John Hancock, a division Canadian insurance company Manulife, has maintained a solid financial reputation for over 150 years, currently holding an A.M. Best rating of A+, an S&P rating of AA-, as well as a BBB rating of A+.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for John Hancock Life Insurance
Customer Comments & Reviews
Loading Reviews ...
Stellar customer service. Very patient and understanding with handling a life policy beneficiary details. There has never been an occasion where I was disappointed with the way my issues were resolved...appreciate the sensitivity in handling my affairs.
My Mom has a whole life insurance policy with John Hancock she obtained back in 1983. She was lied to back then when 2 insurance agents told her she only needed to make payments on it for 10 years then the insurance would pay for itself. She called 10 years later when she received a bill & at that time she was told she would need to make these same payments every quarter until she was 81. This month she received a billing notice that her payments would now be increased by over $900 a quarter. She was told that all of the money that she put into it was used up by mortality service charges by John Hancock & her policy has no cash value. The company has taken approx. $15,000 of her... Read More
Trying to get this company to pay off on a life insurance policy is an effort in futility. Don't bother filing a claim, just call your lawyer. We needed the money to pay for my mother's long term care, she has Alzheimer disease and is in assisted living, however this company couldn't care less. They continue to drag their feet and now when they've run out of excuses, the claim is "in process". The other life insurance company my father had paid the claim in three business days! We're going on a month with John Hancock. Their are far better insurance companies out there, pick one of those.
The policy does what it is supposed to, and the company's financial strength is OK. But their website and back office are terrible - 1990s vintage. I have online accounts with Fidelity, Vanguard, Voya, Morgan Stanley, Citibank, Chase and multiple other financial and insurance providers. I can say without reservation that John Hancock's website is the worst. It's buggy and slow and poorly designed, to the extent that you can't do simple things on it like transfer funds between sub-accounts, or change your password. And when you call customer service to have them do what should have been done on the website, it's even worse. You'll end up sending them faxes to prove you've... Read More
why is it so difficult to file a claim for policy proceeds after one dies? simplify this for grieving husband.
Top Rated
Our Partner
- The only 100% no medical exam term life insurance
- Ages 18 to 60 are eligible to apply
- Term life policies $50,000-$1.5 million in coverage
- Company offers 10, 15, 20, 25, and 30-year terms
- Monthly premiums as low as $10
- Featured in WSJ, CNN, Forbes, TechCrunch & Money.com