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10 Best
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[24]7.ai Live Chat Software Review


ConsumersAdvocate.org Rating: 4.4 / 5 (Excellent)
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[24]7.ai is a private tech company that provides businesses with online chat services using artificial intelligence. Their software uses predictive analytics, virtual agents, and proprietary natural language technology to adapt and tailor interactions according to the customer's interests. Founded in 2000, [24]7.ai is based in San Jose, California and employs close to 12,000 people.
 
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How is [24]7.ai rated?

Breakdown

4.5/5
Cost
4.5/5
Features
4.5/5
Support

Overall Rating: 4.4 / 5 (Excellent)

[24]7.ai provides an impressive list of services that are perfect for medium to large enterprises. Its sophisticated AI capabilities allow users to engage their customers based on predicted intent by combining different avenues of information, including the customer's web visits and previous searches. It also provides administrators with visual reports that make it easier to pick up trends and pinpoint areas that need improvement. However, the company's major security breach in 2017 (which exposed thousands of individuals' credit card information), its failure to inform clients about it until March 2018, and its lack of concrete information about what security improvements were made as a result, remain important considerations.

[24]7.ai Chat/Messaging Channels

Cost - 4.5 / 5

[24]7.ai relies on what they call "intent-driven chat," an approach that aims to engage customers based on their predicted intent. With this method, the virtual agent takes into account the customer's web journey and visitor behavior in order to determine how best to meet their needs. The system can use social media messaging, text, and email to interact with customers.
Platforms
Mobile
Digital Channels Available
Facebook Messenger
In-App

[24]7.ai AI and Bot Capabilities

Features - 4.5 / 5

[24]7’s AI capabilities use predictive models that anticipate a customer’s needs and determine who to engage and what products to recommend. The aim is to provide personalized attention that takes context into account. It can also introduce interactive elements into the chat, which have been shown to increase conversion rates.
Chatbot Enabled
Yes
Simple AI Features
Answer FAQs
Customer Routing
After HoursResponse

[24]7.ai Reporting

Support - 4.5 / 5

[24]7.ai can build comprehensive visual reports in a matter of minutes, giving administrators a clear picture of the consumer experience across channels. This can help pinpoint trends or common pitfalls within the process.
Customizable Reports
Yes

Data Reporting

  • Conversion Rates
  • Campaign Exposure

[24]7.ai Security

Security - 4 / 5

[24]7 offers network firewalls, application firewalls, intrusion detection systems, and engages certified ethical hackers to test for vulnerabilities. However, the company suffered a major security breach between Sept. 26 and Oct. 12, 2017, which affected many of their clients, including Sears, Delta, and Best Buy. Two of the affected companies stated that [24]7 did not inform them of the breach until March 2018. In a press release responding to the breach, [24]7.ai said they were confident their platform was now secure, but did not go into further details.
Security Features
Access Restriction
2-Step Verification

[24]7.ai Pricing

Pricing - 4.5 / 5

[24]7's pricing model is a "pay for results" fee agreement, that is, the company gets paid if agreed-upon performance targets are met or exceeded. These goals are set by the client and negotiated with the company. They usually include: revenue increases, direct or indirect cost reduction, and customer satisfaction measurements.
Pricing Model
Usage-Based

Company Profile

Full Name
[24]7.ai Live Chat Software
Company Website
https://www.247.ai
Headquarters
2001 All Programmable Dr, San Jose, CA, 95124

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Customer Comments & Reviews

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S
Simon
8/6/2021
2017 PCI data breach that they kept silent for over 4 months affected Delta, Best Buy, Sears, etc. Found guilty of stealing 15 trade secrets from Live person to run the tech business and had to pay a had slam $30 million in damages 2021 ruling. They are a very corrupt and untrustworthy company.

Top Rated
Our Partner
  • Functions across SMS, Facebook Messenger, WhatsApp, Apple Business Chat, WeChat, Line, customers' websites and mobile apps
  • Advanced analytics to benchmark, monitor, and optimize critical KPIs in real time.
  • Intuitive point and click interface speeds development of AI-powered bots
  • AI-engine features advanced natural language understanding
  • Unique expertise based on 20 years bot development and optimization experience
  • 18,000 businesses served to date
  • Innovative NLU engine detects consumer intent, identifies conversations to automate, and helps inform business decisions.
  • Cloud-based workspace to manage agents, bots, and conversations via desktop, iOS, and Android devices.
  • Integrates with customers' CRMs, data and inventory management, scheduling, and other key systems

 

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