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Bold360 Live Chat Software Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
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Bold360 is a a live chat and customer engagement service provided by tech company, LogMeIn. Based in Boston, LogMeIn focuses mostly on providing cloud-based remote connectivity, which gives users and administrators access to remote computers, and on software as a service. It expanded into live chat capabilities with the introduction of Bold360 in 2017.
 
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How is Bold360 rated?

Breakdown

4.5/5
Cost
4.5/5
Features
4.5/5
Support

Overall Rating: 4.5 / 5 (Excellent)

Bold360 gets high marks for its user-friendliness, scalability, and its ability to gather information from different sources in order to provide agents with a full picture of what the customer is looking for. Its comprehensive reporting capabilities and the flexibility and quick learning of their A.I. are also big draws.

Bold360 Chat/Messaging Channels

Cost - 4.5 / 5

Bold360 can use chat, email, messaging and social media, giving it the ability to combine information from all those channels to give the agent a complete view of the customer's needs.
Platforms
Mobile
Digital Channels Available
Facebook Messenger
In-App
Google Rich Communication Service (RCS)

Bold360 AI and Bot Capabilities

Features - 4.5 / 5

Bold360 allows administrators to customize their A.I., by letting them choose which topics will trigger auto responses when agents aren't available. It also further customizes by asking customers to vote on how relevant the answer is. The system then has the ability to adjust accordingly over time.
Chatbot Enabled
Yes
Simple AI Features
Answer FAQs
Customer Routing
After HoursResponse
Advanced AI Features
Organize Conversations
Conversation Archives

Bold360 Reporting

Support - 4.5 / 5

Bold360's comprehensive reporting gives supervisors and administrators the information they need to monitor agents' performance, track the rate of customer satisfaction, and keep a detailed account of what has worked and what still needs improvement.
Customizable Reports
Yes

Reporting Features

  • Agent Performance Details
  • Customer Satisfaction with Interaction

Data Reporting

  • Conversion Rates
  • Volume

Bold360 Security

Security - 4.5 / 5

Bold360 offers a number of security features such as data obfuscation, which conceals sensitive data like social security numbers, credit cards, among other personal information. Its data deletion measures allow administrators to hide data from view and/or have it deleted on a pre-determined schedule. It also offers SAML 2.0 compliant single sign-on support and controls agents' login activity.
Security Features
Data Protection Directive

Bold360 Pricing

Pricing - 4 / 5

Bold360 offers three plans: Starter, Plus and A.I. They do not state their prices on the website and a potential customer should request a personalized quote.

Company Profile

Full Name
Bold360 Live Chat Software
Company Website
https://www.bold360.com
Headquarters
320 Summer Street, Boston, MA, 02210

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Top Rated
Our Partner
  • Functions across SMS, Facebook Messenger, WhatsApp, Apple Business Chat, WeChat, Line, customers' websites and mobile apps
  • Advanced analytics to benchmark, monitor, and optimize critical KPIs in real time.
  • Intuitive point and click interface speeds development of AI-powered bots
  • AI-engine features advanced natural language understanding
  • Unique expertise based on 20 years bot development and optimization experience
  • 18,000 businesses served to date
  • Innovative NLU engine detects consumer intent, identifies conversations to automate, and helps inform business decisions.
  • Cloud-based workspace to manage agents, bots, and conversations via desktop, iOS, and Android devices.
  • Integrates with customers' CRMs, data and inventory management, scheduling, and other key systems

 

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