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Comm100 Live Chat Software Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
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Comm100 is a Vancouver-based global provider of enterprise-level customer service and communication solutions. Its live chat software is designed to facilitate communication with customers through multiple channels in order to improve conversions, sales, and customer satisfaction. The company also hosts a number of additional resources, such as ebooks and webinars.
 
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How is Comm100 rated?

Breakdown

4.5/5
Cost
4.5/5
Features
4.5/5
Support

Overall Rating: 4.5 / 5 (Excellent)

Comm100 is a strong competitor in the live chat market, as evidenced by its 100,000 registered business users–which include industry giants Leviton, Hewlett-Packard, and Advance Auto Parts. The live chat is packed with both AI and reporting features that are condensed into three easy to understand parts: the web chat window, an operator console, and the control panel. Strong security features and a 15-day trial add onto an already solid choice for consumers looking for a live chat alternative.

Comm100 Chat/Messaging Channels

Cost - 4.5 / 5

Comm100's messaging channels include Twitter, Facebook, and Facebook Messager, which are some of the most popular online hubs today. The live chat can run on desktop and mobile, thanks to its Android and iOS apps.
Platforms
Desktop
Mobile
Digital Channels Available
Twitter
Facebook Messenger
In-App

Comm100 AI and Bot Capabilities

Features - 4.5 / 5

Comm100's AI capabilities are numerous and include both basic and advanced features. Some AI features are tailored toward conversations, such as archiving and organizing, while others take care of business functions automatically, like complex routing and answering frequently asked questions. Users of Comm100 can also make use of the software's helpful chatbot for further automation.
Chatbot Enabled
Yes
Simple AI Features
Answer FAQs
Customer Routing
After HoursResponse
Advanced AI Features
Automate Business Practices
Organize Conversations
Interaction Mapping
3rd Party Integration
Conversation Archives
API

Comm100 Reporting

Support - 4.5 / 5

Comm100 provides a great deal of information regarding reports. The company logs 19 kinds of reports, which focus on the data and metrics which would matter most to a customer's chat quality, agent performance, and visitor satisfaction. Comm100 conversation reporting is quite thorough, providing information about length, volume, satisfaction, and conversions.
Customizable Reports
Yes

Reporting Features

  • Number of Conversations
  • Conversation Lengths
  • Agent Performance Details
  • Customer Satisfaction with Interaction

Data Reporting

  • Conversion Rates
  • Volume

Comm100 Security

Security - 4.5 / 5

Being an enterprise-grade live chat software, Comm100 has comprehensive security features to make sure user data does not go unprotected. The company categorizes its projections into four fields: application security, infrastructure security, physical security and continuing operations, and processes and procedures. Some examples of its security features are SSL encryption, credit card information masking, and IP access restriction.
Security Features
256bit SSL Protocol
Credit Card Masking
Access Restriction
2-Step Verification

Comm100 Pricing

Pricing - 4.5 / 5

Comm100 offers three plans, each one with more features than the last: Team, for $29/agent/month, Business, for $49/agent/month, and Enterprise, which consumers can ask a demo and quote for. The company's Business plan has a free trial period of 15 days.
Pricing Model
By User
Plan Cost
Team: USD 29/agent/month Business USD 49/agent/month Enterprise: By quote

Company Profile

Full Name
Comm100 Live Chat Software
Company Website
https://www.comm100.com/livechat/
Headquarters
540 – 333 Seymour Street Vancouver, British Columbia V6B 5A6 Canada

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Top Rated
Our Partner
  • Functions across SMS, Facebook Messenger, WhatsApp, Apple Business Chat, WeChat, Line, customers' websites and mobile apps
  • Advanced analytics to benchmark, monitor, and optimize critical KPIs in real time.
  • Intuitive point and click interface speeds development of AI-powered bots
  • AI-engine features advanced natural language understanding
  • Unique expertise based on 20 years bot development and optimization experience
  • 18,000 businesses served to date
  • Innovative NLU engine detects consumer intent, identifies conversations to automate, and helps inform business decisions.
  • Cloud-based workspace to manage agents, bots, and conversations via desktop, iOS, and Android devices.
  • Integrates with customers' CRMs, data and inventory management, scheduling, and other key systems

 

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