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REVE Live Chat Software Review


ConsumersAdvocate.org Rating: 4 / 5 (Very good)
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REVE Chat is a technology company providing web-based live chat solutions to businesses. It is owned by REVE Systems, a privately held company based in Singapore. REVE Chat was launched in 2014 and provides tools for customer engagement using live message and video chat.
 
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How is REVE Chat rated?

Breakdown

4.0/5
Cost
4.0/5
Features
4.0/5
Support

Overall Rating: 4 / 5 (Very good)

REVE Chat is an intelligent, comprehensive platform for customer service offering live chat, voice chat, video chat, and messaging through Facebook and Viber. REVE does a great job of combining AI elements, like canned responses and auto-triggered actions, with its human elements. The easy-to-read centralized interface and ability to route directly to the appropriate department makes the process much quicker than your average live chat service.

Additionally, like many chatbot services, it provides detailed analytical reports to its agents, with personal information and web usage information about visitors. It also proactively engages customers, which has been proven to increase conversion rates. In addition to the wide variety of tools it provides, REVE has also garnered mostly positive reviews from its users, making it an excellent choice in the live chat field.

REVE Chat Chat/Messaging Channels

Cost - 4 / 5

REVE adds an AI element to its live chat capabilities. It gives the administrator the ability to save and use "canned responses" which they can employ repeatedly, which is extremely helpful when it comes to frequently asked questions. With its auto-trigger feature, the program will send automatic chat invitations to website visitors after a certain period of time has passed, a type of proactive communication that has been shown to increase conversion rates. The program is easily integrated into Facebook Messenger as well, letting potential customers interact with the business directly from its Facebook page.
Platforms
Desktop
Mobile
Digital Channels Available
Facebook Messenger
In-App

REVE Chat AI and Bot Capabilities

Features - 4 / 5

REVE mostly relies on human agents to do the customer interaction, but it does provide certain Artificial Intelligence features, such as the canned response and auto-triggers. It will also automatically route customers to the correct department automatically.
Chatbot Enabled
Yes
Simple AI Features
Answer FAQs
Customer Routing
After HoursResponse

REVE Chat Reporting

Support - 4 / 5

REVE also shines on its analytical reporting. Its reports include visitor’s geographic location, IP address, pages they've viewed, previous page visits, and clearly formatted statistics. The advanced reporting features will break down interactions by agent, by department, date, and more. REVE also lets administrators filter by chat type (initiated by a visitor, initiated by the system, or as a missed opportunity).
Customizable Reports
Yes

Reporting Features

  • Number of Conversations
  • Conversation Lengths
  • Customer Satisfaction with Interaction

Data Reporting

  • Conversion Rates

REVE Chat Security

Security - 4 / 5

REVE Chat employs 256bit SSL encryption and gives administrators the ability to ban particular IP addresses when they detect a security issue.
Security Features
256bit SSL Protocol

REVE Chat Pricing

Pricing - 4 / 5

REVE offers a 14-day free trial and has several options as far as pricing plans. The three plans are Standard, Advanced, and Enterprise, and their pricing varies depending on the length of the contract. For the yearly plan, they range from $13.50 per agent/month through to $45 per agent/month.
Pricing Model
By User

Company Profile

Full Name
REVE Live Chat Software
Company Website
https://www.revechat.com

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Top Rated
Our Partner
  • Functions across SMS, Facebook Messenger, WhatsApp, Apple Business Chat, WeChat, Line, customers' websites and mobile apps
  • Advanced analytics to benchmark, monitor, and optimize critical KPIs in real time.
  • Intuitive point and click interface speeds development of AI-powered bots
  • AI-engine features advanced natural language understanding
  • Unique expertise based on 20 years bot development and optimization experience
  • 18,000 businesses served to date
  • Innovative NLU engine detects consumer intent, identifies conversations to automate, and helps inform business decisions.
  • Cloud-based workspace to manage agents, bots, and conversations via desktop, iOS, and Android devices.
  • Integrates with customers' CRMs, data and inventory management, scheduling, and other key systems

 

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