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Mutual of Omaha Long-Term Health Insurance Details


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
8 Customer Comments & Reviews - see all comments
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Headquartered in Omaha, Nebraska, Mutual of Omaha is a privately-held mutual insurance company with over a century of experience in the industry. As a financially-sound multi-line carrier, Mutual of Omaha currently offers a wide array of reliable insurance, financial, and banking products including long-term care, disability income, and Medicare Supplement coverages.

How is Mutual of Omaha rated?

Breakdown

4.5/5
Benefit Limits
4.5/5
Policies & Coverage
4.5/5
Customer Service

Overall Rating: 4.5 / 5 (Excellent)

Mutual of Omaha is a financially solid institution with extensive industry experience and a comprehensive range of customizable insurance options.

Because it is a mutual insurance marketplace, it is held accountable by its policyholders instead of Wall Street or private investors. Its flexible long-term care (LTC) insurance plans stand out by featuring more than the average share of inflation protection options, benefit limits, and elimination periods.

The company currently offers two policies that share some of the same great features, such as cash benefits with no elimination periods and no cap on premium allowances, yet differ in their degree of customization.

Anyone looking to avoid cookie-cutter policies and purchase a truly reliable long-term care insurance product that they can tailor to their exact needs will find Mutual of Omaha among the best options in the current LTC market.

Besides its LTC insurance policies, the company also offers other insurance products, including individual life, disability, critical illness, Medicare supplement, dental, hospital and work site insurance plans as well as mutual funds and annuities.

Employer insurance plans are also available, including group health, life, dental, disability, work site and prescription as well as group 401K pension plans and annuities.

Policies & Coverage

Policies & Coverage - 4.5 / 5

Long-term care insurance covers consumers who are in need of assistance to complete daily activities, usually, for an extended period of time due to illness, age, or disability. Long-term care can be administered in multiple settings, including nursing homes, in-home care, and personal or adult daycare.

Many believe only elderly individuals require this type of care, but this is a misconception. About 40% of those who do require long-term care are under the age of 65.

To qualify for these benefits, you must be unable to perform two of the six activities of daily living (ADL), including dressing, bathing, eating, toileting, maintaining continence, and transferring from bed to chair. Additionally, a medical professional must evaluate your condition, expecting it to last at least 90 days.

Long-term care insurance has other benefits, including protecting your savings while preserving your independence. Because long-term care expenses can add up quickly, this type of insurance can be an excellent way to cover care costs without depleting your other assets.

We recommend you carefully review your long-term care insurance policy with your agent or financial advisor, especially the fine print. Each person’s situation will be different, and you do not want to have too high of a deductible, pay for coverage you may not need, or end up not having enough coverage when you need it most. In addition to reading the fine print, we advise you to thoroughly review the policy’s premiums, benefit limits, deductibles as well as coverage specifics.

Mutual of Omaha offers two different types of long-term care insurance plans:
  • MutualCare Secure Solution-this plan is recommended for consumers who are looking for a simple policy that offers easy-to-understand benefit choices.
  • MutualCare Custom Solution -this plan is geared towards consumers who want a policy that they can tailor to their needs.
Both options provide coverage for home health care, assisted living, and nursing home care. There appears to be only one discount option for spouses who enroll in the same type of plan, yet there may be more options available upon completing the company’s online quote application.

Optional riders with Mutual of Omaha's LTCI include inflation protection, shared care, and alternate care.
Policy Types
Individual / Standard
State Partnership
Group
Tax Qualified
Types of Covered Care
In-Home Care
Assisted Living / Adult Day Care
Nursing Home
Facility Coverage
Any Facility
Available Policy Riders
Inflation Protection
Shared Care
Alternate Care
Available Discounts
Partner / Household

Inflation Protection

MutualCare Secure Solution: 3%, 4%, or 5% compound, 3% or 5% compound with an inflation duration of 20 years, MutualCare Custom Solution: 1% to 5% compound in .25% increments with an inflation duration of 10, 15, 20 years, or lifetime protection.

Claims & Benefits

Benefit Limits - 4.5 / 5

Mutual of Omaha's two MutualCare Solution policies share many of the same features, which include generous benefits built in to its policies, including:
  • Cash Benefit-you can switch between the reimbursement for actual costs option and a cash benefit, where you receive a percentage of the benefits for in-home care.
  • Waiver of Premium -with this benefit, you do not have to pay policy premiums when you receive covered long-term care services..
  • Care Coordination-you will be assessed by a care coordinator who will establish your plan or care and assist with arranging services.
  • Alternate Care-think of this as coverage for any treatments or services that do not exist today, but may so in the future.
The company also offers optional benefits with both plans, including:

  • Inflation Protection- this benefit increases your maximum annual benefit each year by a certain percentage to cover the increase in the cost of care services to keep up with projected inflation and resulting higher premiums.
  • Shared Care -if you use all of your policy’s benefits, this option allows you to access a portion of your partner’s benefits if under an identical plan.
  • Security Benefit -you can use this benefit to help cover costs for your partner’s care or living expenses through an additional percentage of your policy’s monthly reimbursement built-in benefit.
  • Return of Premiumyou will receive a refund on a portion of premiums paid minus any benefits you may have received under your policy.
The maximum monthly benefit with the company's Secure Solution ranges from $1,500 to $10,000 per month in $1 increments, while its custom solution offers a monthly benefit that ranges from $1,500 to $10,000 per month in $50 increments based on benefit and policy limit combinations.

Policy limits will vary by plan, yet options include 24, 36, 48 or 60 months and $50,000 to $500,000 in $500 increments.
Elimination Period
0, 30, 60, 90, 180 or 365
Eligibility Requirements
Activities of Daily Living Limitations

Financial Strength & Ratings

Financial Strength - 4.5 / 5

The financial strength and stability of an insurance company is one of the most important factors when shopping for long-term care insurance. As a consumer, you do not want to carry a policy with an insurance provider that may not be around for the long run, especially as a long-term care insurance policyholder, where you may not require care coverage until sometime in the future.

Mutual of Omaha has been in operation for more than 100 years and this exceptional longevity is reflected in the company’s financial ratings with the major U.S. third-party financial agencies. It holds an A+ rating with A.M. Best, an A1 rating with Moody’s, and an A+ with Standard and Poor’s.

These ratings further confirm the company's long-term issuer credit stability and its ability to meet its financial obligations. This level of stability is important to consumers because it demonstrates that Mutual of Omaha can pay premiums today as well as any possible future claims.
Underwriter
Mutual of Omaha Insurance Company
Moody's Financial Rating
A1
AM Best Financial Rating
A+
Standard & Poor's Financial Rating
AA-
*The above information reflects the financial strength of the underwriter of the Mutual of Omaha long term care insurance policies: Mutual of Omaha Insurance Company.

Mutual of Omaha Reputation

Customer Service - 4.5 / 5

An insurance company’s reputation is extremely important when determining your long-term care insurance provider. Mutual of Omaha’s values include existing for their customers, acting with integrity, being innovative, and being accountable for results.

Its reputation reflects its values. Mutual Omaha is accredited by the Better Business Bureau and enjoys an A+ rating with the organization.

The company has a minimal number of complaints for a company of its size. However, it should be noted that its highly responsive customer support staff has responded to all of them, in an effort to resolve any pending issues.

They've been in operation for over a century, and by all appearances, seem keen on adhering to high ethical standards and complying with regulatory requirements as well as their own policies.
BBB Rating
A+
Number of BBB Positive Reviews
0
Number of BBB Neutral Reviews
0
Number of BBB Negative Reviews
4
Date Collected
2017-12-20

Contact & Additional Information

Company Type
Marketplace
Year Founded
1909
Homepage URL
Company Phone
(800) 775-6000
Headquarters Address
3301 Dodge St., Omaha, NE, 68175

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8 Customer Comments & Reviews

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xxcoach7
12/3/2024
My wife in July, 2024 needed 24 hour care for one week. I contacted our long-term care insurance to find out if she would be covered. After numerous phone calls that went unanswered, I was finally told she did not qualify, Our care providers, doctors and myself spend hours on this where a simple explanation of their coverage would have solved the whole thing. Very poor customer service by Mutual of Omaha.


lindalou4591
1/12/2022
I’m looking for long term care insurance quotes. I already have two life insurance policies with Mutual of Omaha.


K
Kate E
9/15/2021
Please contact me regarding Longterm Care Insurance--which will be required by the State of Washington as of January 2022.


J
janevoncanon
5/29/2018
I was very disappointed to learn after calling, there is no payment options except to mail a check. I really wanted to use a credit card to earn points which I could apply toward rewards! Even old people know how to use computers and credit cards! Ha Ha! Maybe you could consider making a change in the near future. I pay all bills on line or by phone. But I guess I'll have to go buy a stamp and send it snail mail due to no other option. Thanks for your consideration to making a change in the future. Have a great day.


P
Phillip
10/16/2017
MOO offers a 40% Cash Alternative... "Custom Solution", which allows the insured to opt for a max of $2,400 month (plus inflation). In loue of their monthly reimbursement amount. (Balance stays in the policy's pool of money for future use. Reality can be the real test of a contract. Cash is king with Home Care... THE most prevalent form of LTC by far. My parent's are receiving care from a NON-licensed home care person, paid by the carrier... for the past three years. This would not be covered with most Traditional LTCi carriers.


W
WJ
8/10/2017
Slow to pay, took two months before I received payment for in home care for my husband for the month of April and May . Here it is the second week in August, still waiting to be paid for June and July. The agency expects payment from me, I am on a fixed income, if I could afford to pay this out of my pocket I wouldn't need this insurance.. Each month I have to get on the phone to push Mutual of Omaha for a check, this adds more stress to a already stressed out life as a caregiver for husband who has Alzheimer's. Choose someone else for your insurance provider.


D
David W
6/3/2017
I am looking for LTCI products for my wife and me. I am 63 and my wife is 62, both in excellent health.


K
KAthleen P
6/3/2017
TErrible customer service. MY husband and I had a long term care policy with the spousal shared benefit. HE died in 2/16. THe policy states that if you have the spousal,shared benefit and one spouse dies while the policy is in effect the full remaining benefits on the policy of the deceased spouse will be added to the policy of the remaining spouse. THe annual,statement they sent in 2/17 does not reflect his unused benefits being added to my policy. INnaddition even though I have the 5% inflation rider the statement for 2017 showing the daily benefit for various levels of care shows no increase in benefits over the 2016 statement. I have written to them with no response. COmplaint... Read More



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Specialists work one on one to find the best coverage
  • Eligibility is limited to adults between the ages of 45 and 79
  • Offers discounts up to 20% off
  • Policy features include Inflation protection, shared care options, & flexible benefit periods