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Nectar Sleep Mattress Review


ConsumersAdvocate.org Rating: 4.6 / 5 (Excellent)
9 Customer Comments & Reviews - see all comments
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Nectar Sleep is a California-based online retailer that manufactures memory foam mattresses and ships them directly to its customers via FedEx. They offer an unheard-of 365-night sleep trial and a Forever Warranty that lasts for as long as their customer keeps the mattress.
 
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How is Nectar Sleep rated?

Breakdown

4.8/5
Product Specs
4.5/5
Pricing and Policies
4.8/5
Service Features
4.5/5
Company Reputation

Overall Rating: 4.6 / 5 (Excellent)

In their 30-day feedback survey, Nectar claims that recurring words were "love" and "need." According to a study conducted by the company, users of the Nectar mattress fall asleep 20% faster than people on other mattresses. Nevertheless, customer feedback for Nectar has been less than stellar, with clients complaining about shipping issues and product defects. Consumers considering a Nectar Sleep mattress should be aware there may be shipping delays and other customer service-related setbacks. Despite the downsides, Nectar mattresses remain among the most affordable products we have reviewed under this category. Another point in Nectar's favor is its Forever Warranty, the most generous in the industry.

Nectar Sleep Product Features

Product Specs - 4.8 / 5

Nectar describes the firmness level of their mattress as medium firm since it offers the support of a firm mattress with the comfort of a pillow top. Nectar's mattresses are made from four different, special grade performance layers and a cover made from Tencel (which is bedbug-resistant) and long-staple cotton, as well as an aloe-based cooling layer that assists in wicking away heat. The foam layers include Lush, a semi-open, fast-recovery memory foam; a 3" memory foam with medical-grade cooling and recovery levels; and lastly, a high-density base foam. Unlike some spring mattresses which can sag at the edges, Nectar designed their mattress with consistent support and firmness throughout.

In addition to the Nectar mattress, Nectar also has begun offering the Nectar Premier and the Nectar Premier Copper. The Nectar Premier offers 13 inches of premium layers and dual action cooling. The mattress consists of a cooling cover; 3" of gel-coated memory foam with surface infused phase change materials; 3" of soft transitional foam; and 7" of high density base foam. The memory foam is innovative because it is of a higher density than what is traditionally found in memory foam mattresses.
The Nectar Premier Copper is a 14-inch mattress with premium layers and triple action cooling technology. The mattress has four layers consisting of a poly blend cooling cover with copper; 4" of high density, gel memory foam with surface infused phase change materials; 1" of soft transitional foam; and 9" of supportive high density base foam. The Nectar Premier and the Nectar Premier Copper are both available in all the same sizes as Nectar's primary mattress.
Sizes
Twin
Twin XL
Full
Queen
King
California King
Type
Memory Foam
Upholstery Layer Materials
Cotton Fiber
Foam Mattress Materials
Memory Foam
Firmness Levels
Medium Firm
Type of Fire Retardants Used
No PBDE flame retardant
Cooling Layer
Adjustable Positions
Adjustable Firmness
Base Included
Box Spring Included
Customizable Size
Customizable Shape
Customizable Thickness
Additional Products
Adjustable Bases
Pillows
Sheet Sets
Mattress Protectors
Foundations

Nectar Sleep Pricing

Pricing and Policies - 4.5 / 5

Nectar sells some of the most affordable mattresses we have reviewed thus far. Their Medium Firm mattress can cost as little as $499 for a Twin and go up to $1,099 for a King or California King. This is an exceptional value for a product that comes with a lifetime warranty. The data points shown below reflect the prices of Nectar's Queen-sized products. The Nectar Premier mattress costs $1,299 and the Nectar Premier Copper costs $1,699.

Nectar aims to deliver their product as quickly as possible, which is why they ship via FedEx. Delivery typically takes between 3–7 days depending on the country of destination. They also provide an easy financing plan that requires no credit check. As long as the consumer has a credit or debit card and a source of income, he or she can purchase a Nectar mattress with six months of interest-free payments.
Price
$899.00
Base Price
$250.00
Adjustable Base Price
$899.00
Financing
Financing Details
No credit check required for financing. Get a Nectar mattress right away and qualify for 6 months of low payments. There are no hidden fees and payment information is kept safe and private.
Free Shipping
Full Refund

Service Features - 4.8 / 5

Nectar offers a 365-night sleep trial, after which, if a customer wishes to return the mattress, the company will remove the mattress and process a full refund, at no cost to the consumer. According to the company, less than 3% of their customers return their mattresses. However, it's important to note that some exclusions do apply. Nectar also provides a generous lifetime warranty for their mattresses. Essentially, this means that their mattresses will be covered for as long as their customers choose to keep them.

This time period, however, is divided into two periods. During the first ten years of ownership, Nectar commits to completely replacing their mattress at zero cost to the consumer. Subsequently, the company will repair and re-cover the mattress or replace it, at their discretion. If manufacturing defects are determined to exist, the company will waive all transportation charges. They also offer the Choice option, in which customers keep their original Nectar mattress in the years 10+, opting for a brand-new Nectar mattress at 50% cost, instead of repairing their previous one.

Nectar Sleep Service Features

Customer Support
Phone
Email
Live Chat
Warranty
Lifetime
Warranty Details
For Nectar's warranty to be applicable, the mattress must be placed on an appropriate base, such as a platform bed. It must also be kept by the original owner, as it is non-transferable, and will cease to apply if the mattress has been abused or used incorrectly. Body impressions of less than 1.5" are deemed normal, and will not be covered.
Home Trial Details
Nectar offers a distinguishing 365-day sleep trial.

Nectar Sleep Company Reputation

Company Reputation - 4.5 / 5

Nectar Sleep is not rated by the Better Business Bureau. Nectar Sleep UK has an excellent rating on Trustpilot, where consumers award it 4.4 out of 5 stars based on over 10,000 reviews. Nectar Sleep US is not separately rated. Other consumer rating sites publish mixed reviews of Nectar Sleep from real-life customers. Complaints typically criticize the company's customer service and lengthy delivery times.
Number of Positive BBB Reviews
1
Number of Negative BBB Reviews
1
Trustpilot Rating
4.4 out of 5
Date Collected
2021-10-25

Company Profile

Full Name
Nectar Sleep Mattress
Company Website
https://www.nectarsleep.com/
Headquarters
2000 University Ave., Palo Alto, CA, 94303

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9 Customer Comments & Reviews

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lindaleawickham
6/8/2021
I love my Nectar mattress. I have had no issues with delivery, it was very prompt. It is comfortable & I do turn it every month or two. It is very comfortable & I am very satisfied with my purchase. My son was visiting & he had nothing but good things to say about my mattress.

M
Marcia
2/17/2021
Do not buy a mattress from this company! Terrible Customer Service

Dana T
7/12/2020
I DON'T ever give a comment about anything I buy (or my wife does, as I am actually just a bystander). She ordered our mattress 2 years ago and when it got here it stunk and I bitched (of course). I just got thru rotating it for the 10-12th time and it is PERFECT. The son of a bitch is in perfect condition just as when we first unrolled the damned thing back in 2018. I sleep like a log on the (what I used to refer as a "gun case" mattress). It has caused a lot of friction between my wife and I because it's another "Oops, you were right about this thingy" - but we have gotten over another of those thousand things. It's a hell of a mattress!!!!! I have to give it 6 stars.

Jon F
7/2/2020
I had an okay experience from Nectar. I ordered online June 13, 2020 and the confirmation email said it would be 2 weeks, due to the COVD-19. I can understand that as there would be understaffing in all areas, including the CS phones. If in fact their main office is in CA, COVD is a real issue. Anyway, I did email Nectar about a week later for status and it took Jay a couple day after for a reply, for what it was worth. I knew there might not be any real update due to the pandemic and possible personnel shortage, but received a reply. In 17 days, the mattress, cover padding, sheets and 2 pillows arrived The mattress arrived July 1, we unwrapped, and now will be 3-4 days before... Read More

jbrewcrew28
4/23/2020
Don't bother with this company unless you like spending hours, yes hours on the phone with customer service, waited for over an hour to reach customer service, was told I would be put on a brief hold, i guess a brief hold is 35 minutes then I was hung up on. I hate to see what a lengthy hold would be like. Id love to tell you about their mattress however I did not receive it yet, hence the phone call to them to begin with. Thought perhaps a chat would be quicker, I was #259 in line, I did drop down to 218 at one point but then for some odd reason it kicked me back up in line. Wish I could give them a lower rate but 1 star is as low as they come.

Pete H
4/16/2020
The first Nectar mattress I received lasted only a couple of months before it became unsleepable. It took me several months and dozens of emails with photos to get a replacement. every time I submited what they asked for it always something else they needed. I have had my new mattress about 6 months, and still use it, but unless I get in exact same spot it is lumpy. I would never recommend this mattress to any one, its not worth the trouble. pete hinson foley, al.

J
John
6/16/2019
I purchased the queen-sized mattress, wood frame, pillows and sheet set. Everything arrived within 10 days. Setup was easy. You do have to leave the unrolled mattress alone for one night to take form. Initially I was afraid it might be too firm, but it didn't take long to realize I was wrong. This is the most comfortable bed I've ever owned. I have never fallen asleep so fast.

L
Linda
6/7/2019
My spouse and I are preparing to house guests and ordered a mattress from Nectar. We received a confirmation e-mail right away that stated shipment in 2-3 days. Nectar also charged my credit card the day after my order. It's been 10 days and not only have I not received my mattress, but I haven't even gotten a shipment notification. I e-mailed customer service, but didn't get a response. I finally got through to their phone reps and was told that my shipment would take at least a week. It definitely won't be here on time for our guests now, so I ordered a mattress from Casper. I asked to have my order canceled and refunded and was told it was impossible (but it clearly hasn't... Read More

R
Richard
4/4/2019
Nectar has a good mattress but terrable customer service. I purchaseed a fram to go with the mattress and put it on my credit card Nectar has charged my credit card 3 times - when I called them and showed them the proof they say they will get back to me and never do. They advertize free returns but when you try to return something they again say they will get back to you and bever do. Beware in dealing with this company.

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Labor Day Sale: Up to 40% Off Mattresses

  • Material: Gel Memory Foam & Hybrid
  • Sizes: Twin, Twin XL, Full, Queen, King, Split King, Cal King
  • Best For: Side sleepers, back sleepers, hip & joint pain
  • Trial Period: Risk-free 365 nights home trial
  • Delivery: Free shipping
  • Financing: As low as 0% APR
  • Warranty: Lifetime Warranty
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