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Rating: 9.1 / 10 (Excellent)
16 Customer Reviews - see all comments
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Founded in 1987, Medjet is and industry-leading air medical transport and travel security membership program for travelers. If a member is sick or injured more than 150 miles from home, Medjet arranges and pays for air medical transport to the hospital of their choice at home. The company serves individuals and corporate clients. Medjet is located in Birmingham, Alabama, but protects travelers worldwide.
 
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Why Medjet is our Number 1 Choice

Medjet is our top choice for air-medical transportation services because of its extensive partnerships with air carriers and air ambulance providers to cover the needs of their members, including those with pre-existing conditions. Program members are eligible for transport to their home country and city hospital of choice if they are just 150+ miles from their home. It works domestically as well as internationally. 

The company most notably differentiates from other players in the market through its commitment to arrange air medical transfer to the member's home country hospital of choice (not just "nearest acceptable"), regardless of medical necessity.  Members with security response benefits also have access to 24/7 security and crisis response teams, and security evacuation if necessary, for a broad range of safety threats like violent crime, natural disasters, political threats, terrorism, and more.

Air Fleet

Medjet currently partners with hundreds of private air ambulances and medical escorts in locations across the world. This ensures quick 24/7 access to transport in a medical emergency. Minimum aircraft accommodations allow for one critical patient, one family member and medical personnel.  

Medjet requires all aircraft to be twin engine with a minimum of two certified pilots for each aircraft. All affiliates are also required to comply with Medjet liability insurance policy, ensuring all patients receive service regardless of air transportation costs.

Plan Details and Differentiators

Two types of Medjet memberships are available: Short-Term or Annually. Residents of the U.S, Canada, and Mexico may enroll. Specialty memberships (Study abroad, Expat180 and Expat265) are available to cover extended stays (longer than 90 consecutive days) abroad.

Key features include:

  • No "acceptable facility" or "medically necessary" clauses 
  • No transport costs limits
  • No deductibles, no claim forms
  • Covers pre-existing conditions (up to age 75)
  • Transfer to a home hospital of your choice 
  • Hospitalized more than 150 miles from home – minimum for transfers
  • No medical necessity – transfer to another hospital of their choice in their home country even when facilities are considered adequate.

What’s included with MedjetAssist:

  • Worldwide air medical transport
  • Medical monitoring/ consultation
  • Telephone interpretation
  • Emergency message relay
  • Legal referrals
  • Travel, health and safety precaution information
  • Transfer of mortal remains

What’s included with MedjetHorizon:

MedjetHorizon brings you all the medical transport benefits of the MedjetAssist Membership, plus 24/7 access to a crisis response center for a wide variety of safety threats while traveling. Veteran security experts can provide crisis consultation and coordinated in-country response services (and extraction if necessary) related to:

  • Violent Crime
  • Disappearance
  • Terrorism 
  • Political Threat 
  • Natural Disaster 
  • Kidnapping for Ransom 
  • Blackmail and Extortion
  • Hijacking 
  • Wrongful Detention
  • Pandemic

MedjetHorizon is a global rescue travel protection program that, unlike travel insurance, does not require government-issued hard triggers (like mandated evacuation orders or sustained bodily harm) before it responds to a crisis event.

MedjetHorizon Benefits

  • Worldwide medical transport benefits
  • Travel security and crisis response
  • Specialty hospital transfer
  • Personal travel advisories
  • Emergency medical cash advance access

Fine Print

There are certain limitations in areas covered particularly those with travel restrictions by the United States Department of State. Regular membership allows up to two medical transport per membership year except for repatriation transports involving multiple enrolled family members requiring simultaneous repatriation. Transport restrictions are imposed for individuals suspected of having or have been diagnosed with Biosafety Class Level 3 and above illnesses or diseases by the Center for Disease Control or the National Institutes of Health.

Medjet Summary

Medjet comes highly recommended because it offers the best coverage and does not place cost limits on its transport services. It even offers members the option of transferring to a hospital of their choice when adequate facilities are available in their location. While other companies pose restrictions in terms of facilities to cut their transportation costs, Medjet gives members the freedom to choose to recover at home. All in all, Medjet trumps the competition by a good margin in terms of the services it offers.

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No Transport Cost Limit: Domestic Or International
  • Worldwide services, COVID-19 included 
  • U.S. or Canada home hospital of choice
  • 24/7 access to hundreds of air ambulances and highly trained staff
  • No medical necessity requirement
  • No Pre-existing condition exclusions
  • Starts at $99
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Latest Medjet Assist Reviews

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Joel

2/7/2023
Be aware... They have odd rules about address changes and make sure you read the fine print. We sold our home and purchased another home in a different state. You cannot change your address online. You have to call in. All was going smoothly until the representative asked if we were both in the same place. We were not. Due to travel, I am in a different state than my home AND my spouse. No go. They needed an override to approve an address change. Really? Asked to be transferred to a supervisor. By this time, I was pretty annoyed as all I wanted to do was change my address and renew my membership. And I told the representative their rules were fucking stupid. Transferred to... Read More

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Anita a

9/28/2021
Our vacation to Greece ended in Erding, Germany, when my husband made an emergency departure from the plane. Fortunately, the town had excellent health care to treat his very dangerous diagnosis of compartment syndrome. Unfortunately, few people in the town spoke English, making the medical explanations, interviews, questionnaires, and insurance forms a real challenge. During the ten days that we stayed there, Tom had 3 surgeries, and I stayed in 4 different locations. I also spent hours on the phone trying to negotiate transport from the company from which we had purchased trip insurance. Imagine my relief when I called Medjet to ask if they might be able to get us home. A... Read More

Laurie C

7/3/2020
While wintering in Key West, Florida, I became ill with a serious health issue. After a local hospital completed a procedure, I went into respiratory failure. As a bi-lateral lung transplant recipient, it was absolutely critical that I get to my primary hospital and my lung care team in Boston, Massachusetts as soon as possible. MedJet handled my transfer with both impressive efficiency and true compassion. From my first call to safe delivery in Boston, the staff and medics took great care of me, providing both assurance and comfort. It is amazing to me that all it took was a MedJet membership card and a simple phone call. There were no additional invoices or paperwork! MedJet’s annual... Read More

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Kelley C

4/22/2020
While every travel business is helping consumers, Medjet has not extended the expiration dates of their contracts during this COVID period b/c "you can still travel domestically"! Seriously? This is not a customer based business.

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Sary T

11/2/2019
Wonderful experience during a terrible time. MedJet evacuated my husband and me from a Caribbean island after he was hospitalized following a scuba diving accident. They handled everything quickly and efficiently... from the flight to ambulance transportation on both ends, to getting us through customs and immigrations in two countries. The flight nurse and paramedic were excellent, and the two pilots got us back to the U.S. safely and quickly. I would never have been able to handle all of the details, but MedJet did, leaving me free to worry about what I needed to worry about—my husband’s health. So glad we had MedJet membership.

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Lisa L

10/24/2019
When my husband became extremely ill on a European cruise this spring, he was removed from the ship and hospitalized in Austria. Once given the diagnosis from the Austrian doctors, his physician at home and I were very concerned with his medical care given the extent of his illness. The hospital did not have air conditioning, nor did they have private rooms to allow him to rest comfortably… and I was very concerned about him being exposed to other illnesses. While most of the staff spoke English, there was a slight language barrier at times which was frustrating. It's stressful enough to have a spouse hospitalized, but being in another country when it happens adds a lot of additional... Read More

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marcel t

6/19/2019
i had a terrible experience when i was ill in Israel.....i was sick and got no support nor sympathy from them after years of being a loyal customer...they were not there when i needed them and failed to help me leaving me alone. i have cancelled my membership

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Cheryl T

5/21/2019
We’ve had a Medjet membership for several years but never thought we would have to use it. That all changed when, on a Mediterranean cruise, my husband suffered a perforated ulcer which resulted in a heart attack. The ship was docked in Malta and he was taken by ambulance to the hospital there. After major surgery and ten days in intensive care and four additional days in cardiac critical care, his doctors agreed that he would be able to return to our local hospital in California. However, they would release him only if he flew in an air ambulance. If he had to travel commercial, even first class with a nurse, we would have to stay in Malta at least six more weeks. I contacted... Read More

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Terence C

4/17/2019
We were brought home from a hospital in another country and delivered to the hospital that we needed to be in six hours later, pillow to pillow. A Medjet membership card and one phone call is all it took. No paperwork, no bills. Guess what’s in my wallet every time we travel! Thanks again Medjet!

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Janet H

3/28/2019
When my husband fell on a cruise, he was taken to a local hospital as soon as the ship docked in Aruba. There was no way I wanted him operated on there, but our insurance was of no help (although it did eventually pay for the hospital), thank God for Medjet. Their team made arrangements to get him home, showed up, put him in an air ambulance (I got to go with him!) and got him to our hospital at home. It was so smooth and the team was fabulous. We almost didn't buy the coverage but our travel agent insisted...we are FOREVER in her debt, as well as Medjet's. The hospital in Aruba he was in was ok, but definitely NOT the place I wanted him to have surgery in.

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Josef C

1/24/2019
Wow what a horrible service, they just want your money and they try anything and everything to avoid giving u the service you paid thousands for, in my personal instance, i have a family plan, with Horizon the full package with everything they sold, and we are traveling with a newborn (within the country) however even though i have a family plan, because i didnt inform of my new baby just 2 months old, they say he is not covered, offered no assistant whatsoever and were extremely cold and heartless on the phone, i dont know how they can live with themselves.

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opachip

10/24/2018
In spite of glowing reviews regarding services to/for "members", our experience with applying was flawed. My wife and I applied for Diamond Memberships on September 15, 2018, enclosing a check for $855. Receiving no response after four weeks, I inquired as to status - only to discover they needed a report from her oncologist. I quickly submitted this on October 18th, but no response, so I called on October 24th, as our departure from the US was to be on the 30th. Medjet reported my application would be approved, but not my wife's. The reason - " metastatic breast cancer and current active treatment". This is completely false and her oncologist's July visit (Medjet had his report )... Read More

Abe E

10/4/2018
I recently sustained serious injuries while traveling in Indonesia and managed to get to Singapore for initial medical care. Due to my injuries, however, I was unable to return to the US via commercial flight. Medjet was able to scramble a private jet to get me back to my family and doctors/surgeon. I am forever grateful for the efficiency of their program and the proficiency of the team of medics/pilots they sent to get me. I was surprised how easy they made the entire process. It was such a relief to me and my family to know that I was coming home, and it allowed us to focus on the details of my medical care and healing. I didn't ever expect to use their services, but I will never... Read More

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Lois H

3/30/2018
I am so grateful to Medjet for the services I received during my recent trip to Hawaii. I had joined a 12-day bird-watching tour in Oahu as a way to see the mountains, shores, and forests of Hawaii. On the first hike with the bird watching group, I slipped and fell on a very muddy path along a ridge and broke my ankle in several places. I was air-lifted out by helicopter and spent 4 days in the hospital. The bird-watching tour moved on, and I was alone. That is where Medjet came in. It was determined that I could not rejoin the tour group and should go home. I contacted Medjet as instructed on my membership card. Medjet provided a medic escort and arranged to for me to be transported... Read More

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Leo

11/22/2016
On November 12 2016 I sent the following email to the MedjetAssist CEO: Dear Mr. Berger I am writing to inform you of my disappointment in the Medjet Assist service. I recently (on 11 /4 ) spent the night in a national health service clinic in Clifton, Union Island, SVG. The only medical facility on that island. The doctor had minimal equipment but had diagnosed me with pneumonia and CHF. Rather than come to my assistance because the runway was too short, the directions given by Medjet, as we understood them, were go somewhere else with a longer runway, check in to a hospital facility and call. In the morning we checked out of the clinic, picked up some medications at... Read More

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Lydia M

6/21/2015
Bought a 1 yr membership although never thought I'd need with USA travel as my main vacation spots. May 28 flew New Orleans/Orange County for daughter's wedding in Palm Springs. Have had many many trips to this area. 2 days later massive medical emergency. Hospital put me in Hospice, my Dr. In New Orleans told husband to get her home & they would save. MEDJET coordinated everything professionally & precisely. 3hrs 40 min after airlift in Palm Springs I was in MY hospital in New Orleans. Amazing company. All paperwork between hospitals/ambulances/Doctors coordinated quickly & precisely. They saved my life.

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