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The Medicare Helpline Review

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The Medicare Helpline is an online marketplace where users can compare price quotes for different Medicare plans and supplemental insurance. A subsidiary of Tiburon Insurance Services, it is a licensed and certified representative of a Medicare Advantage organization and a stand-alone prescription drug plan with a Medicare contract. The website lets consumers see side-by-side quote comparisons of plans in their respective regions.
 
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How is The Medicare Helpline rated?

Breakdown

4.5/5
Level of Coverage
4.5/5
Services
4.5/5
Reputation and Customer Experience
4.5/5
Financial Strength

Overall Rating: 4.5 / 5 (Excellent)

The Medicare Helpline does a good job of presenting quotes to consumers in a simple fashion, ultimately providing help to those who are hunting down the best possible Medicare alternative. On the other hand, the website does lack additional resources that many other marketplaces do feature, such as articles, overviews, and guides for purchasing Medicare as a whole, as well as for individual healthcare products. Consumers should also be aware that, by providing their electronic signature, they agree to give licensed sales agents their prior express written consent and continuing permission to call them at their cell and residential phone number provided in the online quote request through an automatic dialing system and pre-recorded and artificial voice messages any time from and after their inquiry.

The Medicare Helpline Coverage

Level of Coverage - 4.5 / 5

The Medicare Helpline is an online marketplace, and as such does not offer any coverage itself. Instead, it provides access to agents from carriers offering Medicare Advantage plans, Part D plans, and Medicare supplement insurance plans. These carriers include Cigna, Aetna, Mutual of Omaha, Humana, and more.

Plan Types

  • Plan C - One of the most popular plans, it adds on a skilled nursing facility daily copay, the Part B annual deductible, and emergency care outside of the U.S.
  • Plan C - Often referred to as Medicare Advantage, it offers the same coverage as Medicare Part A & B, but is offered by a private insurance carrier instead of the government. May include additional coverage benefits for the same cost as Part B premium.
  • Plan D - Though this includes most of the same benefits as plan C, it does not cover the Part B deductible.
  • Plan D - Also prescription drug coverage, seniors are encouraged to enroll if they have Parts A & B. Many Part C plans offer prescription drug coverage so you may not need a Part D plan.
  • Plan G - Covers almost every Medicare supplemental insurance benefit, with the exception of Part B's annual deductible.

The Medicare Helpline Pricing

Services - 4.5 / 5

Because the Medicare Helpline is an online marketplace, its quotes will vary widely depending on the user's location. Additionally, once the consumer has made a choice regarding their insurance carrier, the price will depend on their specific healthcare needs.

Cost

Discounts
Paying in full
Women
Multiple policies
Non-smokers
Electronic funds transfer
Married couples
Early payments
Early enrollment (ages 64 or 65)

The Medicare Helpline Customer Experience

Reputation and Customer Experience - 4.5 / 5

Consumers can call the Medicare Helpline 24/7 through their toll-free number. Its parent company, Tiburon Insurance Services, is a BBB accredited company with an A+ rating. Neither parent nor subsidiary company have a Trustpilot page or offer any additional, educational resources.

Support

  • 24/7 call center
  • Toll-free number

Reviews

BBB Rating
A+
Date Collected
2018-10-03

The Medicare Helpline Financial Strength

Financial Strength - 4.5 / 5

Tiburon Insurance Services, the parent company of the Medicare Helpline, was founded in 2007. We chose Cigna from its wide variety of insurance carrier options to assess the company's financial strength. Cigna has very good ratings with Moody's and AM Best, an A1 and A, respectively.

Ratings

Moody's Financial Rating
A1
AM Best Financial Rating
A

Year Founded

2007

Company Profile

Full Name
The Medicare Helpline
Company Website
https://medicarehelpline.com/
Headquarters
595 Market St Fl 10, San Francisco, CA, 94105

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Customer Comments & Reviews

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Billie K
2/21/2023
Stop calling me and telling me that dental, vision, and hearing are part of Medicare A and B. These are only available through an advantage plan, part C. I am really tired of all the phone calls especially those from a local number.

jdfowler88
11/23/2022
I'm not sure why you sending the same sales call, word by word every five minutes from 8:00 am to8:00 at night since I am a well rate attorny, this to be running over any reasonable levey, as a top intel engineer, could this be that kind of proble handeled ...

P
Patricia R
4/8/2022
It’s bad enough consumers are inundated with non stop Medicare Advantage commercials every fall until 7 December, but now the commercials have re-emerged since the first of the year and are still being aired! I read somewhere how this is a chance for individuals to return to regular Medicare, however, these current commercials for 2022 were supposed to end on 31 March! Please, give it a rest! If people were going to switch they would have by now, not to mention the fact that CMS is wasting our taxpayer dollars supporting the commercials and the insurance companies who people sign up with. Why is CMS, basically our government, financing what is basically an insurance scam????

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