ConsumersAdvocate.org
40 Customer Reviews - see all comments
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Founded in 2016, Better is a lender with the expressed aim of streamlining the mortgage lending process for purchase and refinance, by offering a completely online service, with full transparency and zero hidden fees or commissions.
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From their offices in New York, quotes are given in as little as three minutes, and verified pre-approval in 24 hours.
- Fast pre-approval in as little as 3 minutes
- Streamlined to close up to 10 days faster than industry average
- Terms and Conditions apply. See Here
- No lender fees or commissions & Instant loan estimates, 24/7 on-demand rate lock
Latest Better Mortgage Reviews
I want to say thank you to this company for helping my family secure our mortgage deal. From the initial mortgage in principal offer to the final stage, the team helped us and made the process thorough and quick. I also want to show gratitude to officials at (creditmasonrepairs.com), the company responsible for my excellent credit boost and a clean credit report. After the clean up, my score experienced a 135 point boost. For first time home buyers, it's important to get your credit score in a good shape before you apply for that mortgage. Reach out to Creditmasonrepairs if you need some help.
I am having a very difficult time with the loan process. My wife and I are very well qualified. It is difficult to get a hold of the staff. I think they are all flex working or something. I have been assigned a team, but the team has to wait on input from different groups. My mortgage amount and rate has changed from what I was guaranteed at the beginning. I have financed many properties and this is proving to be extremely difficult. It has been over a month. I had all of my requested documents in within a week. I have received emails with incorrect information regarding self employment vs appraisal. I'm still in the process, but it is very frustrating.
Great company, entirely digital process, lowest rates around.. they pass on their savings to you, helpful support
How anyone can still consider supporting this company after what the CEO did (firing 900+ employees on a Zoom call out of nowhere) is beyond me. And to echo what Deez is saying in their review from 11/29, how much is Better.com paying Consumer Advocate to maintain their high rating and "#1 recommendation" considering every review I just skimmed through was beyond negative?
I'm not sure how this "Consumer Advocate" site is still peddling a 4.5 stars for this company. How much are they getting compensated to inflate this rating? Of the 35 reviews (at the time of my comments), only TWO were positive. TWO.
I work for a title company. This has been a disaster since we received the order and it falls in line with 33 of the reviews posted. The borrowers figured out why they offer such great rates and fees; wholly incompetent, changing docs while the clients are in the closing room for almost FIVE HOURS.
Please, save yourself and the realtors and title companies the time and headache. Go with an established lender. It's worth the money.
My mom went through the process with Better and it was very good at first. She was quickly approved and got her appraisal. She has plenty of income and assets to refinance. However, two weeks before the rate expired, they said they would not take her Durable Power of Attorney that they had several days to review (she would need to sign on behalf of my dad) and they did so without explanation despite several efforts for more information. In our state, that is against the law, but they would not give us a contact so our attorney could follow up to explain our state statutes. Better may be ok if you have a very straightforward transaction but they are awful if you need clarification or an... Read More
Should have been pretty straightforward process. Unfortunately the team assigned to me was not knowledgable or did not fully disclose some of the fine print. While there rates are good, might want to go with someone else that knows what they are talking about. Ended up having to pay cash and refi my money back after closing.
This is for people who are in need of an urgent credit fix to get good mortgage rates. Creditmason.net is the best resource to clean up your credit report and get your score up. I’m forever grateful to them.
Disorganized and dishonest. I lost dozens of hours and hundreds of dollars on a rejected application despite having great credit and income. Don’t waste your time with Better.com.
Absolutely terrible, we missed closing because of Better's mistakes and general incompetence. I'm going to include my case here in complete detail so potential future customers can see what you'd have to deal with. Stay away! We began our application on June 28th and submitted all documents as promptly as we could, finishing with a day or two. Over the course of my application I had 3 loan officers. The first loan officer reached out about the issues with our application on July 16. In that email they said some of our income could not be counted because it was not taxable. This was incorrect, while the way it is reported to the IRS is not standard, it is taxable. In the explanation the... Read More
We have had the worst experience with this lender. My husband and I both had 800+ credit scores & are very meticulous with allowing anyone to pull our credit. We bought a business in January that is my husbands full income, so we asked initially if that would cause any problems for getting approved. We were told it would not. The business has been around for more than 50 years. After being pre-approved with this information, they did a hard inquiry on both our credits (as expected) and then told us we were not eligible for the refinance option because we could not use income from the business. We offered to supply P&L & tax statements from the business for the past several years, but they... Read More
One of the worst loan application experiences I have ever experienced! I’m a 61 year old man who owns two homes. A successful business for over 24 years. A credit score of over 840. I was first attracted to Better Mortgage because of the extremely low rate of 2.125 on a 20 year refi. Since I had been through the process before I had pretty much all the documentation ready. At first the process was extremely simple and request were normal. Once it came time to supply the business tax returns and income statements. The underwriters were clueless on how to interpret what was basic tax returns and financial statements. It became clear Better Mortgage was not equipped to handle an... Read More
Overall the process was not rapid, in my case. The Better team was disconnected from each other. It took multiple months - as we had a subordinate HeLoc to incorporate. You'd think they would do 'better' at prepping for that pay out. And reading other comments - they take longer than the 30 days referenced in their propaganda. I would recommend with the proviso that you need to stay on top of all the emails. And, any unfettered loans with one pay off could be smoother to process than mine. All the people were accessible and responsive - by email. I tend to need to hear a voice now and then. Which was accommodated when I initiated. There are comments here regarding home... Read More
Not at all as advertised. Terrible service. Staff lacks basic industry knowledge, Total waste of time.
HOMEOWNERS BEWARE! *tldr*- Once you pay the inspection fee, they string you along till they have a reason to cancel your account! Better.com is one of the worst companies I have had the displeasure of working with! We tried to refinance our home at the start of October 2020. We happily supplied all the required documents when prompted to on their website. After paying the $500 for an appraisal on our house (btw the appraiser never showed up or walked in the house) all communication with actual people stopped. Each month we were requested to send them proof of mortgage being paid, proof of income, and proof of retirement account balance. Each month they would keep our account in... Read More
Don't waste your time with this company. Their process and site are good, but they don't know what they're doing. If you have a cookie cutter situation, you might be ok, but they have little to NO experience with anything outside there very narrow parameters.
The whole experience was terrible. I was passed around to whoever happened to answer the phone. The initial qualifier person -despite being told accurate income info and that I had just been turned down from another lender because rental income was not fully counted toward my income- reassured me that yes, I would get a refi loan with Better. I furnished EVERYTHING and they moved quickly to order an appraisal and have me pay $550 for appraisal. Then weeks later I was told they would not consider all my rental income so I couldn't qualify. What a waste of time and effort plus who knows how many people got access to all my information. Very disappointing that Better would not even... Read More
Do not believe these FAKE positive reviews! We tried using these idiots. It's all 1099 employees! NONE are in the office. You call and the team of 15 or so people you're assigned to are either "in a meeting" or "at lunch" or "out sick". They do NOT work in their actual office. Oh yes, they're going to tell you they do, they LIE. Total liars. We both have almost 800 credit scores, FAR better than average. We wasted MONTHS with these fools. Every single piece of paper we sent, thru to their own website, where you could see it sitting there, they'd weeks later ask for AGAIN. Then AGAIN. And we're like, "It's sitting right there, hello, under bank statements!" The... Read More
It is very unfortunate that individuals that I presume are the support staff are better at handling potential consumers than the lender assigned to my application. That is the only reason I gave 2 stars instead of 1. I applied for a refinance and don't mind providing all the documents required, signing the necessary stuff (electronically), sending in the stool and blood sample essentially necessary for this process basically anywhere you go (I read some of the reviews below). However, what I do mind seems to be across the board with most lenders and should be made better with higher standards to be considered a reputable business. They give you false claims - fairly certain that... Read More
I am a realtor and have had two horrible experiences with this company. One was worse than the other, but please, buyers, use a local lender you can get a hold of. Better.com agents will ghost you and not return calls, not respond to emails, not follow through on closing dates etc.
False Advertisement "No fees, no commission, no really" Its their way of tricking you to believe they are better than other Mortgage brokers. They told me everything was good and payed fees to lock in the rate to realize when it was closer to the end of process they can't approve the loan all of a sudden, But they were to approve if I chose a rate were I pay a big out of pocket fees.
DO NOT apply with them. Will not recommend to any one. Don't waste your time and money. They do mine lot of your financial data and ruin credit. Their final goal is not to approve you without any "FEES"
Better.com leads you down a dead end path. They at first seem good to work with and then as you get closer to closing and time is of the essence they stall and pressure you on higher rates. They put up numerous roadblocks all intended to sway negotiations to their favor.
I would never recommend Better.com to anyone.
This was way too much work. I submitted everything within the 1st hour when we initially applied for the loan. They then asked to verify EVERYTHING 3 different times and asked for additional information all the way up to 4 days before closing. They quoted me only $5000 in closing costs but after we were past the point of no return & suddenly their closing costs doubled to over $10k. They were supposed to finish everything in 3 weeks but it took 6. I asked for a manager and NO ONE EVER called me even after 3 emails saying that the manager, Kristin, would. I had to call the Title Company to get the fees for closing bc they didn’t. I have never felt angrier for paying less per month.
Better Mortgage follows an extremely narrow and rigid underwriting model. If you are a K-1 wage earner don’t even think about it. Hoping for a parallel closing in which you sell your current house while closing on the purchase of a new home? Not going to happen. Need a closing in 30 days? No chance. But instead of disclosing its strict, inflexible standards up front, the Better sales rep will tell you what you want to hear at the very beginning. However, that person soon fades to the background and instead Better periodically provides a series of what it calls “tasks” – the documents and information it requires the loan applicant to provide in order to get approved – slowly and... Read More
We are extremely happy for the service provided by Better. Last month, our mortgage was approved by better. We evaluate a company based on the employee’s work ethic, hard work & how they respond to customers. Samantha Nitto, Alyssa Segui and Daniel Cerna took care of my mortgage application & they are amazing indeed. They responded promptly to every query we made. Secure Better mortgage web site is user friendly. Every step from mortgage application to mortgage closure was noted - with responses from Samantha and Alyssa I did find total number of documents required to complete the application are exhaustive but given the benefits for NOT paying commissions and unnecessary fees,... Read More