Better Mortgage Rates Review
ConsumersAdvocate.org
40 Customer Comments & Reviews - see all comments
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Founded in 2016, Better is a lender with the expressed aim of streamlining the mortgage lending process for purchase and refinance, by offering a completely online service, with full transparency and zero hidden fees or commissions.
From their offices in New York, quotes are given in as little as three minutes, and verified pre-approval in 24 hours.
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40 Customer Comments & Reviews
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I want to say thank you to this company for helping my family secure our mortgage deal. From the initial mortgage in principal offer to the final stage, the team helped us and made the process thorough and quick. I also want to show gratitude to officials at (creditmasonrepairs.com), the company responsible for my excellent credit boost and a clean credit report. After the clean up, my score experienced a 135 point boost. For first time home buyers, it's important to get your credit score in a good shape before you apply for that mortgage. Reach out to Creditmasonrepairs if you need some help.
I am having a very difficult time with the loan process. My wife and I are very well qualified. It is difficult to get a hold of the staff. I think they are all flex working or something. I have been assigned a team, but the team has to wait on input from different groups. My mortgage amount and rate has changed from what I was guaranteed at the beginning. I have financed many properties and this is proving to be extremely difficult. It has been over a month. I had all of my requested documents in within a week. I have received emails with incorrect information regarding self employment vs appraisal. I'm still in the process, but it is very frustrating.
Great company, entirely digital process, lowest rates around.. they pass on their savings to you, helpful support
How anyone can still consider supporting this company after what the CEO did (firing 900+ employees on a Zoom call out of nowhere) is beyond me. And to echo what Deez is saying in their review from 11/29, how much is Better.com paying Consumer Advocate to maintain their high rating and "#1 recommendation" considering every review I just skimmed through was beyond negative?
I'm not sure how this "Consumer Advocate" site is still peddling a 4.5 stars for this company. How much are they getting compensated to inflate this rating? Of the 35 reviews (at the time of my comments), only TWO were positive. TWO.
I work for a title company. This has been a disaster since we received the order and it falls in line with 33 of the reviews posted. The borrowers figured out why they offer such great rates and fees; wholly incompetent, changing docs while the clients are in the closing room for almost FIVE HOURS.
Please, save yourself and the realtors and title companies the time and headache. Go with an established lender. It's worth the money.
My mom went through the process with Better and it was very good at first. She was quickly approved and got her appraisal. She has plenty of income and assets to refinance. However, two weeks before the rate expired, they said they would not take her Durable Power of Attorney that they had several days to review (she would need to sign on behalf of my dad) and they did so without explanation despite several efforts for more information. In our state, that is against the law, but they would not give us a contact so our attorney could follow up to explain our state statutes. Better may be ok if you have a very straightforward transaction but they are awful if you need clarification or an... Read More
Should have been pretty straightforward process. Unfortunately the team assigned to me was not knowledgable or did not fully disclose some of the fine print. While there rates are good, might want to go with someone else that knows what they are talking about. Ended up having to pay cash and refi my money back after closing.
This is for people who are in need of an urgent credit fix to get good mortgage rates. Creditmason.net is the best resource to clean up your credit report and get your score up. I’m forever grateful to them.
Disorganized and dishonest. I lost dozens of hours and hundreds of dollars on a rejected application despite having great credit and income. Don’t waste your time with Better.com.
Absolutely terrible, we missed closing because of Better's mistakes and general incompetence. I'm going to include my case here in complete detail so potential future customers can see what you'd have to deal with. Stay away! We began our application on June 28th and submitted all documents as promptly as we could, finishing with a day or two. Over the course of my application I had 3 loan officers. The first loan officer reached out about the issues with our application on July 16. In that email they said some of our income could not be counted because it was not taxable. This was incorrect, while the way it is reported to the IRS is not standard, it is taxable. In the explanation the... Read More