Chase Bank Mortgage Review
ConsumersAdvocate.org
13 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
JPMorgan Chase Bank NA, commonly known as Chase, is a global financial services company that operates worldwide. The company offers a wide range of first mortgage and mortgage refinancing solutions and is one of the top fifteen largest mortgage lenders in the US. Chase is headquartered in New York, New York.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for JPMorgan Chase Bank NA Mortgage Rates
13 Customer Comments & Reviews
Loading Reviews ...
Tried the first time with 600 credit score but got denied. I later applied with a 750 credit score and got the best rates for my present mortgage in Concord, NC. CreditMason was the instrument behind my speedy credit increase, they got rid of my old collection and revolving debts and it improved my score. Go to creditmason.net to remove items affecting your credit report.
Run away as fast as possible. Found out the day before close that our point of contact was no longer with the company and that he hadn't completed all of our paperwork, so we were not clear to close. I was supposed to drive 5 hours from out of state, and everything was cancelled at literally the 11th hour. They didn't even have the courtesy to call and tell me he was gone, I only found out because his voicemail said he was no longer with Chase. Tried to get some kind of compensation or credit, but was waved off after several weeks of following up.
Their terrible process is aggravated by their incompetence. They used an unprofessional appraiser who showed up hours late with no notice, was rude, and her report was filled with factual errors, and poor comparable sales. As a former SRPA appraiser in the NYC area, I found dozens of mistakes and bad practices throughout the document. I outlined many of these and requested a review. They used the same incompetent appraiser, who made no changes. Almost sunk our deal.
Chase has misleading refinance rates that get you to call and then the rate they offer you is way higher. When asked why, was told my re-fi loan was not substantial enough for them to do business with me. When is a $75k loan not substantial, especially when credit rating is above 830? Other factor: have never been late with current loan, ridiculous.
Chase has made our retirement home buying experience a complete nightmare, they have stollen all the happiness and joy out of what should have been an exciting time into major stress and frustration. Misrepresented our options and failed in many aspects. Do not recommend
Chase mortgage sucks. I had them for about 8 months, and I have never worked with a more horrific organization. Please save yourself the headache.
I received a pre qual with chase of up to 350k with 10% down, and was informed by the mortgage banker that my credit and Dti (8%) was pristine and that I can go out and find a home. I’m a NJ resident and I wanted to purchase a home in Florida. During underwriting, 3 weeks away from closing, informs me that I didn’t qualify with 10% down and that I needed to give an additional 5% down. I expressed my concerns with my mortgage banker and he assured me that he could rectify the problem and that I had nothing to worry about. Well long story short underwriter did not reverse their decision. And the mortgage banker had few to no words to express to me. Mind you I’m a twenty five year loyal... Read More
We tried to use Chase and for our mortgage, we provided all the documents and were approved. However when it was time for closing, we tried again and again to get confirmation about closing and they then would not return our calls, we ended up almost losing our home and had to switch to a different company. I would NOT recommend them, they don't care at all and customer service is a JOKE, save yourself time, money and hassles and go with someone else! WORST Experience!!!
I applied for a loan over 2 months ago and couldn't close my escrow in time and had to cancel the loan because they couldn't get final loan approval. I am a private banking client. It was ridiculous the documents they were asking from me after having a long term relationship with the bank.
Changed closing paper work day before the closing when seller come from Florida, I was afraid losing $5000.00 earnest money , if I do not close that day