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Quicken Loans Mortgage Rates Review


ConsumersAdvocate.org Rating: 4.8 / 5 (Excellent)
38 Customer Comments & Reviews - see all comments
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Quicken Loans is a Detroit-based company founded in 1985 with the aim of providing mortgage financing options such as purchase and refinance loans. The company offers convenient services online and via their mobile application as well as step-by-step assistance from experienced mortgage bankers. It has a 5-star TrustPilot rating, and an A+ score with the Better Business Bureau (BBB).

How is Quicken Loans rated?

Breakdown

5.0/5
Lender Types
5.0/5
Available Mortgage Types
4.9/5
Customer Experience
5.0/5
Reputation & Transparency

Overall Rating: 4.8 / 5 (Excellent)

Quicken Loans has become the largest online mortgage lender in the U.S. and one of the most successful retail mortgage lenders in the country, second only to Wells Fargo.

Since they work with a vast network of lenders, borrowers are sure to find an option they can qualify for.

Quicken Loans has an extremely high rate of customer satisfaction, which is not common in the industry, making them an excellent choice for anyone shopping for a mortgage.

As part of their continuous drive to ease the mortgage process, Quicken Loans has recently developed an eClosing network, a mortgage closing with a digital note. It can be done one of three ways: an in-person hybrid eClosing, an in-person electronic notarization (IPEN), or a remote online notarization (RON). Hybrid eClosing is currently available for mortgage refinancing in all 50 states, though IPEN and RON are still being phased in. However, as more states adopt the technology, the growing network will allow any Quicken Loans mortgage to take advantage of the eClosing option.

Quicken Loans Loan Specifics

Available Mortgage Types - 5 / 5

Quicken Loans is a lending marketplace that offers a variety of mortgage options and terms, including conventional loans, adjustable rate loans, jumbo loans, VA, and FHA loans.

They offer pre-approvals and pre-qualifications as well, which can help increase a borrower's chances of obtaining the home of their dreams, demonstrating the seriousness of their commitment.

The company offers a wide variety of mortgage options, including:

Adjustable Rate Mortgages (ARM) - Quicken Loans offers adjustable rate mortgages with low fixed interest rates and lower monthly payments for a specified period (five, seven, or ten years). Once this period ends, your rate can change annually, but will never increase more than 5% of the original rate. These types of mortgages usually have a lower interest rate than fixed-rate mortgages.

YOURgage - The great thing about this loan is that it’s fully customizable. Quicken Loans lets you choose a custom term (length) with a fixed interest rate for 8 to 29 years in order to meet your financial goals. Consumers who use YOURgage and choose a short term end up paying less interest on their loans. Down payments can be as low as 3% for consumers buying their primary home and loan amounts can be for up to $484,350.

Federal Housing Administration (FHA) loan - FHA loans are ideal for consumers with low credit scores or low incomes. In some cases, consumers who have gone through bankruptcy have still qualified for an FHA loan. Consumers may even qualify with a down payment as low as 3.5% and a credit score of 580. Quicken Loans offers FHA loans for different terms, so consumers can choose the length of the mortgage.

30-year fixed mortgage - Consumers who choose a 30-year fixed mortgage don’t have to worry about changing interest rates or changing monthly payments, which makes budgeting that much easier. Monthly payments are lower with a 30-year fixed mortgage than with a 15-year fixed mortgage, but the interest rates are a bit higher.

15-year fixed mortgage - This mortgage shares many of the same benefits as the 30-year fixed mortgage, but monthly payments are higher. It also allows consumers to pay less interest in the long run and to finish paying off their mortgage in shorter span of time.

VA loan - Backed by the Department of Veterans Affairs, this loan is offered to borrowers who meet the department’s guidelines for military service. Quicken Loans recommends a credit score of at least 620 and a maximum debt-to-income ratio of 60% before applying for a VA loan through them. These loans can be fixed-rate, adjustable rates, or jumbo loans.

Jumbo loans - Jumbo loans surpass the conventional loan limits ($484,350 in most of the US) and are therefore the type of loans used for purchasing larger, more expensive homes. Quicken Loans offers jumbo options of up to $3,000,000 with fixed or adjustable rates and different mortgage lengths.

FHA Streamline - Ideal for consumers who already have a Federal Housing Administration home loans and are looking to refinance in order to have a lower fixed interest rate.

Reverse mortgage – Available to homeowners who are over the age of 62 and want to tap into their home’s equity for some needed cash.

Quicken Loans Customer Experience

Customer Experience - 4.9 / 5

QuickenLoans has a very well-developed website, which offers a wealth of educational resources, such as various calculators, help articles, and daily mortgage rates alerts via email or text.

After answering a few questions online, you will be contacted by a QuickenLoans expert to clarify the process and discuss your options.

On March 30, 2020, the company addressed how the coronavirus pandemic might affect the mortgage process in some areas. It stated:

"Even though shelter-in-place orders are in effect in many areas of the country, the mortgage process can still continue. Appraisers, closing agents and other people who need to enter your home can still do so under the shelter-in-place order. In some cases, we even have alternative ways to complete these parts of the process that don’t require entering the home.

We’ve made a slight adjustment to our rate lock process to accommodate shelter-in-place orders. Under normal circumstances, you’d lock your rate before underwriting begins. In areas where shelter-in-place orders are in effect, we can’t offer long rate locks because everything is changing so rapidly. If you’re in one of these areas, you’ll simply lock your rate closer to closing day."

Online Features

Online Application
Yes
Online Quote
Yes
Additional Tools and Resources
Mortgage Calculator
Affordability Calculator
Help Articles
Check Today's Rates
SSN Required for Quote
No

Quicken Loans Qualification Requirements

Qualification Requirements - 4.8 / 5

QuickenLoans doesn't originate loans themselves but connects qualified borrowers with competitive offers from lenders within their extensive network.

Their minimum FICO score for most loans is 620, while the minimum for government-backed FHA loans is 580. Minimum down payments vary: FHA loans require as little as 3.5%, whereas conventional loans require a more substantial cash down amount.

Key Requirements at a Glance

Minimum FICO Score
620
Non-Traditional Credit History Considered?
No

Quicken Loans Lender Reputation

Reputation & Transparency - 5 / 5

Quicken Loans boasts an extraordinarily large number of positive reviews on the Better Business Bureau (BBB), as reflected in their A+ rating with the organization.

Their high levels of customer satisfaction are further confirmed by their excellent 9.6 Trustpilot score.

Despite the size of the company, there have only been four regulatory actions taken against this lender, according to the data collected by the National Mortgage Lender's Association.

This is surprising given that the number of complaints within the industry is usually much higher.

If you would like to know more about top mortgage rates, you can read our review of the 10 Best Mortgage Rates of 2019.

Key Facts

Lender Type
Marketplace
Year Founded
1985
BBB Rating
A+
BBB Positive Reviews
0
BBB Negative Reviews
0
Trustpilot Rating
4.6 out of 5
Collection Date
2019-02-21

Complaints & Regulatory Actions

Nationwide Mortgage Licensing System ID
3030
The Nationwide Mortgage Regulatory Actions
4
Consumer Financial Protection Bureau Complaints
3

Company Profile

Full Name
Quicken Loans Mortgage Rates
Company Website
Headquarters
1050 Woodward Avenue, Detroit, MI, 48226

Disclosure

Your exact interest rate will depend on the date you lock your rate.

Once you submit your signed purchase agreement, we’ll compare your rate to our published rates for that date and re-lock your interest rate at the lower of the two rates for an additional 40 to 60 days.

Quicken Loans reserves the right to cancel this offer at any time. Acceptance of this offer constitutes the acceptance of these terms and conditions, which are subject to change at the sole discretion of Quicken Loans.

This is not a commitment to lend.

Additional conditions or exclusions may apply.

Data based on Quicken Loans data in comparison to public records.

What We’re Hearing From Our Readers
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Customer Comments

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Perry S
10/31/2019
The only way you can check to see if you need to make any necessary repairs for a Loan is log into your account EVERY DAY. You will not get any emails, or phone calls. What time do they add the comments? Do you log in every morning or afternoon, evening? Very poor communication. These people do not need your business, if they did, they would know how to use a telephone, Oh yeah they will call you everyday until they send the appraiser, after that U are on your own if you need to paint your porch, you will never know it unless you check the status Multiple Times a Day.
12 People found this helpful.


P
Patrick S
6/23/2020
My experience with Quicken is best described as "disgusting". Months went by with endless request for documents (some because they lost the first set) and in the end a short e,mail saying "we don't want to do your loan". Just to show how absurd this is" I have 800 plus credit score, $800,000 liquid and LTV was 58% and an identical loan in place negotiated three years ago. You will be bounced around from person to person, endless waits on hold . Avoid these guys at all cost. Disgusting is a polite term for my experience
10 People found this helpful.


Charles S
9/2/2020
Applied to Quicken for a refinance to a 30 year fixed rate loan on my home in mid July 2020 to replace a 10 year ARM loan that was not more than three years old. Quicken could not verify employment for my wife. She works for my S-corporation; my only employee. We submitted cancelled payroll checks, three years of W-2's, personal and 1120s tax returns and upon request my K-1 showing my 100% ownership of my s- corp. We have an excellent credit score and I have been in business since 1984. Her employment was the only sticking point in approval of the loan. After working on employment verification since 07/22/2020, I was notified 09/01/2020 the loan was denied. The 10 year ARM loan that we... Read More
9 People found this helpful.


chrisj828
5/13/2020
A BIG waste of time and money. I have been trying to close on a second home for 6 months now. Everytime I think that we are close to closing. The closing date is always move to a new date. I have had 16 different closing dates since this process has started. Or they tell me that I don't need any money to close, and when the attorney calls its all of a sudden I 5000 dollars to bring to close. You ever heard of the saying too many Chiefs and not enough indians this is what this is. Everyone here is an expert until you have a question. Then no one has a clue whats going on.
8 People found this helpful.


B
Bob
9/7/2019
I love the service so much it was great. I would 10/10 recommend this to my friends
7 People found this helpful.


J
Julie
12/4/2020
I am a real estate agent and have had 2 out of 3 deals fall apart due to Quicken loans and the 3rd one barely closed. They are only good if the person you are directly working with knows what they are doing and in my experience they do not. If you have issues or questions these people more than likely will not even be in the same state and have no problem sending your calls to voicemail. You will have better luck with a local lender in your area. Especially if you are a first time home buyer try someone else.
6 People found this helpful.


T
Teresa R
10/6/2020
I chose Quicken because they were written up as "great for cash-out refinancing" my investment property. I was going to use the equity to purchase a primary residence for myself. I literally paid the price by choosing this lender! I received horrible customer service after I committed to moving forward. It was shocking really. What guidance I did receive from my mortgage originator was incorrect. Then I was basically dropped. As 30 days came and went, I tried to get answers about my application status and I was given vague answers about Covid. How that affects the gathering of digital information, I can't fathom. Finally, after calling and emailing so many times, I was brushed... Read More
5 People found this helpful.


Aundrea K
9/10/2020
Horrible customer service!! They gave us the run around for over a month.
5 People found this helpful.


M
Miroslav S
1/13/2021
i did a refinance about a year ago and the person who was handling my loan assured me that if the rates will fall significantly, he will call me and refinance again and it would cost me nothing. well, i reached out to him a few weeks ago and the rates fell by more than a point and i asked him about what he told me when i refinanced. he told me that he needs to run the numbers and asked me if he could do that - i didn't think that he would run my credit to do that, well he did. he called me back and told me that he could do half a point better than what i was paying now and i would have to pay all the fees involved. this is the last time i'm doing business with quicken - they nice until... Read More
4 People found this helpful.


bastidasjulian
11/5/2020
I do not recommend this company. They made me pay for the home inspections and appraisal and at the end they did not approve me mortgage loan for something they know form the beginning. I lost $900 dollar for nothing. Please, please do not fall for their marketing tactics.
4 People found this helpful.