Rocket Mortgage Review
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28 Customer Comments & Reviews - see all comments
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Rocket Mortgage aims to redefine how consumers obtain mortgages through a simple, intuitive loan application process that can be completed 100% online, no human interaction required.
Through the company's platform and mobile application, customers can access customized mortgage solutions based on real-time rates and their own rate, term, and closing cost preferences.
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28 Customer Comments & Reviews
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Avoid them at all costs. They are extremely slow and do not communicate. Once they get your $500 good faith deposit they disappear.
Very disorganized. The right hand doesn't know (or care) what the left hand is doing. Don't waste your time with them. I've now wasted 2 mos. trying to close a loan.
When I started my loan I was gave a quote for loan cost. As the process of the loan went through, new cost kept popping up. When I called I always had to wait over an hour and rarely got an answer to my question. I am a month past when I was told closing would take place and I still do not know when closing will be. I really wish when the first surprise cost popped up, I would have walked. They really have not put a priority on me as a customer.
Terrible Company. Tried to refi in march and like others said was always 1 more document and never ended up closing. Then I got pre approved for 200k to purchase they already had all my documents from the refi process. So I listed my home and sold it. Well my pre approval went down to 190k for no reason. Ok whatever. So found a house for 186k and guess what? Approval went down to 140k. So Because of these jackass's I sold my home and now have to get an apartment. Id like to sue em
The lending agent I spoke to gave a false statement about how easy and smooth the loan process is. The loan has not closed and I continue to get notifications. I'm not pleased at all with false promises from this company.
The online pre approval process does not ask what type of loan you're looking for and will run your credit under false pretenses. These credit inquiries will have an impact on your credit score and last 25 months. Don't waste your time here.
Run, there are better lenders out there. We are a current Rocket customer looking to refinance, but what a mess. Went through 2 months of "just one more thing" only to have the whole thing collapse watching this muppet show futz around not able to close the deal.
We lost out on a very good deal with a property due to the total incompetence of Rocket Mortgage and staff. I must state that I have purchased 9 properties over the years, so this was not my first rodeo. Both myself and my very experienced realtor were perplexed and amazed at the lack of competence within this company. We had both gone far above and beyond in doing our part for requirements in getting a mortgaged completed. I highly recommend anyone seeking a home purchase to go with a reputable local lender and avoid Rocket Mortgage.
Made the mistake of giving this company my business for my initial mortgage despite having 3 different better offers they kept going back and forth on honoring to match... Refinance has been the same ordeal, and they keep dropping the ball. Excessively aggressive tactics and pushy sales offering the world...with very poor follow through afterwards. Safe yourself the headaches, time, aggravation, and credit check hits (which WILL impact your score, and raise flags to other lenders)
it is getting close to six months since I was approved for a refinance. Good thing there is not a home seller waiting around for these guys to get their act together. As of right now I wouldn't recommend financing a pencil through these guys...
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