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Veterans United Mortgage Rates Review


ConsumersAdvocate.org Rating: 4.6 / 5 (Excellent)
936 Customer Comments & Reviews - see all comments
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Founded in 2002, Veterans United is a full-service lender that specializes in VA loans for qualifying veterans, military members and their spouses.

Based in Columbia, Missouri, the organization carries an unparalleled reputation for customer satisfaction – Veterans United has a 97% customer recommendation rating, and the company received the highest score of more than 25 mortgage lenders for customer satisfaction in J.D. Power’s 2017 U.S. Primary Mortgage Origination Satisfaction Study.
 
VIEW RATES

How is Veterans United rated?

Breakdown

4.5/5
Lender Types
4.5/5
Available Mortgage Types
5.0/5
Customer Experience
5.0/5
Reputation & Transparency

Overall Rating: 4.6 / 5 (Excellent)

Like all VA loans, mortgages offered through Veterans United are insured by the US Department of Veteran’s Affairs. Because of this, the company is able to offer loans with significantly more favorable conditions to service members and veterans than usually available to the civilian population, like flexible qualification guidelines, lower rates, lower monthly payments, no down payments, and no private mortgage insurance.

As the country's No. 1 Lender for VA purchase loans, Veterans United has closed over 100,000 home loans for military service members and their families.

Veterans United Loan Specifics

Available Mortgage Types - 4.5 / 5

Veterans United offers VA Purchase Loans, VA Cash-Out Refinance Loans, and VA Interest Rate Reduction Refinance Loans – often called a Streamline Refinance.

To get the ball rolling, veterans and service members can avail themselves of a host of online calculators and educational tools to assess their own financial situation, learn the VA loan process, and get help with finding the right home given all this information.

Types of Mortgage Loans Offered

  • Fixed Rate 15 Year
  • Fixed Rate 20 Year
  • Fixed Rate 25 Year
  • Fixed Rate 30 Year
  • 5/1 ARM
  • Jumbo Fixed Rate
  • Jumbo Adjustable Rate
  • VA Fixed Rate
  • VA Adjustable Rate
  • FHA Fixed Rate
  • FHA Adjustable Rate
  • USDA Loan
  • Interest Rate Reduction Refinance Loan (IRRRL)

Veterans United Customer Experience

Customer Experience - 5 / 5

Veterans United is not just a financial organization providing VA loans to service members, they are a full service resource of advice and help for active and former military personnel.

The company offers a trove of online guidance and education, so it’s not just a matter of do you qualify or not: Veterans United will work with you from the very beginning of the process and guide you along the path of finding the right home, getting your credit in shape, and selecting the best possible VA loan for your situation.

Veterans United also offers a one-of-a-kind program designed specifically for military homebuyers to help improve their credit, at no cost. Customers can work with a dedicated Lighthouse Consultant to take strategic steps towards homeownership.

If consumers have any questions during the VA Loan Program or their application process, they can contact one of the company's Home Loan Specialists over the phone, who are available 24/7, to better serve members overseas.

Online Features

Online Quote
Yes
Additional Tools and Resources
Mortgage Calculator
Affordability Calculator
Help Articles
Credit Building Program

Veterans United Qualification Requirements

Qualification Requirements - 4.5 / 5

VA loans are a $0 down payment mortgage option available to Veterans, Service Members and select military spouses, are issued by private lenders, and are guaranteed by the U.S. Department of Veterans Affairs (VA).

All prospective borrowers under the VA loan program must obtain a Certificate of Eligibility (COE) from the Veterans Administration. Veterans United may be able to get this document for you.

In order to get a COE, generally speaking, you must:
  • Have 90 consecutive days of active service during wartime, or
  • Have 181 days of service during peacetime, or
  • Six years in the Reserves or National Guard, or
  • Be the spouse of a service member who has died in the line of duty or as a result of an injury sustained in the line of duty

    • Because VA loans are insured by the federal government, credit score typically isn’t as much of a limiting factor as it is with conventional loans, however, it still will play a part.

    If your credit is less than stellar, it would be a good idea to avail yourself of Veterans United’s credit building service. As an active or former service member, the company connects you with credit and VA loan experts free of charge to help get you on track to securing a home.

    If you have additional questions about whether you qualify, you can contact Veterans United's Home Loan Specialists, who are available 24/7.

    Key Requirements at a Glance

    Minimum FICO Score
    620
    Minimum Down Payment
    $0

    Additional Qualification Requirements

    To determine eligibility, prospective borrowers may have to initially provide the following information military service history, information about the property, and personal information such as credit score, email address, and phone number.

    Veterans United Lender Reputation

    Reputation & Transparency - 5 / 5

    Veterans United has been the country's No. 1 Lender for VA purchase loans in 2016, 2017 and 2018, with over 100,000 closed home loans for military service members and their families.

    What really sets the company apart is their involvement in the military community. The company is advised by a board of former senior military personnel representing every service branch whose mission is to educate veterans as to the benefits of VA loan programs and home ownership in general.

    What’s more, Veterans United has unmatched VA loan expertise and is the country’s No. 1 lender for VA purchase loans. The company enjoys excellent ratings with the Better Business Bureau and TrustPilot.

    Key Facts

    Lender Type
    Direct Lender
    Year Founded
    2002
    BBB Rating
    A+
    Trustpilot Rating
    4.9 out of 5
    Collection Date
    2019-04-22

    Complaints & Regulatory Actions

    Nationwide Mortgage Licensing System ID
    1907

    Company Profile

    Full Name
    Veterans United Mortgage Rates
    Headquarters
    2101 Chapel Plaza Ct., Columbia, MO, 65203

    Disclosure

    NMLS ID #1907. Equal Housing lender. Veterans United is a VA approved lender; Not endorsed or sponsored by the Dept. of Veterans Affairs or any government agency.

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    936 Customer Comments & Reviews

    Loading Reviews ...
    Cynthia H
    8/12/2019
    Everything was so smooth on our end. United Veterans kept us informed on the items needed which made it so smooth on our end.

    Claire.smith@veteransunited.com  
    Official Response

    Client Advocate of Veterans United VA Loans
    Like butter is just how we want it to be Cynthia!! I am churned with joy to hear about your experience and we are so excited for you to start your new chapter in a home that is all your own! YAY! Congratulations! Claire S., Client Advocate
    R
    Rinehart S
    8/11/2019
    My experience working with Steve and Joyce have been very professional. I also had the opportunity to get to know each of them in a personal level sharing a few family stories. They both worked very to ensure that I get the home I love and made the process as painless as they possibly can. I would definitely recommend Steve and Joyce to a friend for their dedication, candor and can do attitudes.

    Claire.smith@veteransunited.com  
    Official Response

    Client Advocate of Veterans United VA Loans
    Awe Rinehart, I love hearing when our employees not only live out our mission but take it to the next level; that is too good! Making sure that you feel like you are a part of our VUHL family is so important to us as well because we wouldn't be here without people like you believing in what we do! So thank YOU and we are wishing you all the best on your new home owning journey! CONGRATS! Claire S., Client Advocate
    punklesbo
    7/31/2019
    Thought the process was going to be way more difficult!!! My team made things super smooth and they would be really fast at replying with all of the questions i had. Absolutely lucky to of had them on my side.

    Claire.smith@veteransunited.com  
    Official Response

    Client Advocate of Veterans United VA Loans
    YAY!!! I am so thrilled to hear this and hope that your home owning experience is a smooth as you buying!! WE are so lucky to have a VUHL family member like YOU!! CONGRATS! Claire S., Client Advocate
    Pam W
    7/30/2019
    I have ptsd from my enlistment with the Air Force. When I am stressed, I shut down. The team at Veterans United made this refi very easy for me. I was never pressured or harrassed like other lenders in the past.

    Jillian J  
    Official Response

    Client Advocate of Veterans United VA Loans
    Hi Pam, thanks for sharing this--it can't be easy living with PTSD, sometimes, I'm sure. I am glad to hear that your loan team was sensitive about this, and helped make your refinance as stress- and pressure-free as possible. Thanks again for sharing your experience, and congrats for the successful refi!
    D
    Dale S
    7/30/2019
    Having moved a lot during the past several decades, I have gone through many mortgage loan processes. Needless to say, I wasn't looking forward to enduring the riggers of dealing with folks who have to get things done to the requirements of a large government organization. To my complete surprise, this was by far the clearest and most pleasant mortgage process that I have experienced. No, this is never a "fun" exercise, but the staff I dealt with at V.U. were so patient, efficient, and even personally pleasant, that I truly did enjoy the experience. I just wish they sold cars. They could even make buying a car endurable. Dale S. Green Valley, AZ

    Jillian J  
    Official Response

    Client Advocate of Veterans United VA Loans
    I have to admit I laughed out loud when I read your car-buying comment--that's some of the BEST praise we have ever received for sure. It makes my day to know that your team could offer pleasant surprises in terms of what the VA loan process can look like, and that everything went so smoothly. Congratulations on your new home, and thanks so much for the wonderful review!
    Kimberly M
    7/26/2019
    This company is HORRIBLE! They have incompetent loan officers and are very disorganized. They have completely ruined what should be one of the most enjoyable moments in our adult lives - becoming homeowners! If I could give them 0 stars - I would!

    Claire.smith@veteransunited.com  
    Official Response

    Client Advocate of Veterans United VA Loans
    Hi Kimberly, You are so right in that this is supposed to be a positive adventure and I am so sorry to hear that your experience has not lived up to that feeling. We always strive to deliver great service while helping our veterans and service members use their loan benefit. If we fail in that goal, I want to know everything about what happened so that we can review for potential training opportunities or corrective action. I know you have been working with my teammate Morgan, but my team is always available to assist you with more information. You may always feel free to reach out to any of us directly at 1-800-212-5200 or by email at ClientAdvocate@veteransunited,com for assistance. -Claire S., Client Advocate
    P
    Paul S
    7/25/2019
    This was my first time using Veterans United and the VA Home Loan process. My loan team was outstanding! They provided me with the information and guidance that was needed during the process. The rates that are available for home loans are much lower than can be obtained by other financial institutions which in the long run saves you money. Jeremy and Taylor are very knowledgeable and made the process very easy and smooth. They were both helpful and informative. I like and or demand to have communication when I am completing a transaction like this, my loan team was Always there to answer any questions that I had, no matter how little. They both took the time to completely answer all of... Read More

    Claire.smith@veteransunited.com  
    Official Response

    Client Advocate of Veterans United VA Loans
    Wow Paul, this is such an awesome review! Thank you so much for taking the time to share your experience and the ALL STAR shout out! We have learned a thing or two in our 15+ years of VA loan experience and one of the most important lessons was how crucial those open lines of communication are regardless of this being your 1st or 10th home loan. Making sure that the nuts and bolts of the loan process are easy as well is also so important. Providing you with online access to your file information was something we found to truly enhance the loan process for so many of our military borrowers who may not have the same ease of access that non military borrowers do. We couldn't be happier for you and your new journey and we will always be here for you wherever your path takes you!! Enjoy the ride!! CONGRATS!!! Claire S., Client Advocate
    cindy.mossberg
    7/24/2019
    As a surviving spouse of a VietNam vet, the ability to use the VA Home Loan benefit was incremental in my ability to purchase a home. Veterans United provided compassion, understanding and unequivocal knowledge of the VA benefits/requirements that are needed to have a smooth process. Purchasing a home is stressful enough, much less doing this as a widow. Thanks to Veterans United, I became a home owner on July 23, 2019! Thank you!

    Jillian J  
    Official Response

    Client Advocate of Veterans United VA Loans
    You're right: Compassion, knowledge, and understanding are all integral to making the loan process a smooth one! It's so wonderful to know that that was your experience, Cindy. I know there can be a lot of moving pieces in the home buying process, and I can't even imagine what it was like for you to navigate that without your partner. Thanks so much for trusting us with this important process, and congratulations on your new home.
    Dennis H
    7/13/2019
    I am a 100 % disabled veteran. I get things mixed up easy. Veterans United kept me informed all the way. Made it very easy. I even received a check at the end for over a grand because Veterans United saved me money on my closing cost.

    Jillian J  
    Official Response

    Client Advocate of Veterans United VA Loans
    Thank you so much for entrusting us with your loan process! Congratulations on your new home (and for that grand in savings, WOW)!
    Chris E
    7/11/2019
    Rett & Caytlyn were phenomenal in the entire process! Our home buying experience started out as a pre qualification check just to see if we were ready to build our dream home. Rett helped us navigate the entire process and made such a large purchase effortless. We worked with our team for almost six months to get this home built and we couldn't be happier. If we ever purchase another home we will 100% use Veterans United (Rett & Caytlyn) to purchase. I can't say enough good about this team, the overall process, and how happy we are to finally be in our new build. Thank you!

    Jillian J  
    Official Response

    Client Advocate of Veterans United VA Loans
    Reviews like yours seriously make my day, Chris. I shared your feedback with Rett and Caytlyn, and I gotta say, what a fantastic way for them to start the week! Thanks so much for the amazing feedback, and congratulations on your new build!

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