American Van Lines Moving Company Review
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18 Customer Comments & Reviews - see all comments
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American Van Lines is headquartered in Florida with multiple locations nationwide. They are an awarding winning national moving company that specializes in out of state moving.
Established in 1995, they have been ranked among the best long distance moving companies in the country over the last two decades.
The company is licensed and registered by the Department of Transportation and is a Transportation Service Provider for the Military.
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18 Customer Comments & Reviews
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Great service! I would recommend these guys to anyone. VERY hard working. Moved all furniture with care as of it were there own. All around excellent! They easily get a 5 star rating from us! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Yet another moving company that will try to scam you at every turn. We had a long-distance move from NJ to TX and paid over $5,000 because American Van Lines seemed like a legit business. Come to find out every positive review or list you see online is a Paid Ad in effort to increase their online standing. They sell your contract to other companies then expect you to play middle-man to decipher the differences between the two companies policies. DO NOT USE THIS COMPANY. You will regret it. Communication prior to pick-up wasn't great so I didn't think it could get worse, but it did. They will completely stop answering the phone after they get your stuff. There's no 24-hr delivery notice... Read More
Save your money and stay away from Move Smart.Two days trying to get a pick up time for date we are moving. Never got it.Will take your money in 10 minutes or less, and communication is terrible. I can communicate better with my dog than them. Talked to a guy name Chris, and got upset that we had called several times. .Why can't an agency investigate this company. Truly a scam. Fraud on a senior citizen.
DO NOT USE!
They will give you a low wrong/ quote to get you on the hook.
• They are designed to get most of your money by the time everything is picked up, so when they deliver it whatever condition it is in, it’s on you.
• They sub-contract to other movers, which is the opposite of what they advertise!
• They have poor customer service if you have an issue or question.
• Multiple phone numbers that go nowhere or no one answers.
• Any request of a manager gets you put in infinite hold, or lame excuses like “Oh they are not in the office”.
• If your items are lost, stolen or broke they do nothing to assist.
Would give them less than the one star I had to give them. They should consider it a gift. Choosing them was a complete disaster and we have never encountered such an unprofessional move in my life among 8 different times. Originally estimated our household belongings at 22K #'s but ended up the real weight was 37K #'s. Fortunately we had a guarenteed price. Three times during the move we were told they needed an additional truck because of the inaccurate estimate. This fiasco caused us to delay our move 1 full day and put our closing of the sale of our home in jeapordy, not to speak of the unnecessary dis-respectful man-handling of our things. Our goods came in 2 seperate trucks with 2... Read More
Our move from Virginia to Ark was subcontracted out from American Van Lines to Boost Express Van Lines out of Brooklyn, NY. All were Ukranians many of whom were rude and rushed. Almost every box marked "Fragile' had broken glassware. Even an old butter churn they packed was broken in several pieces. Small pieces of furniture were broken. A rocking chair and a tv console worth several hundred dollars never showed up. Boxes of clothes on hangers were crushed and even plastic tubs were smushed and broken. Heavy boxes were placed on top of light weight items. Our movers drove all day and did not finish unloading until 1 am. Then they were to drive all night to Dallas so their... Read More
I used this company for a one hour move. When we got to the new property (where I moved to) the truck was not able to get to the house (another truck of the same size and capacity had no issue) instead of the moving company taking care of it, They charged me extra $140 to move the items to a storage facility and I had to hire another moving company to move the items to the new property.. because that truck could not do it.. on top of that, when i reviewed my items I noticed an expensive irreplaceable shovel was missing and owner/driver refused to answer any emails/ phone calls to resolve issue"
I'm getting move estimates for my residence and spoke with a representative who sent me the virtual app to provide an estimate. Prior to scheduling the virtual estimate, I sent a list of questions for your representative to answer via email and he didn't respond; rather, he wanted to phone me with the answers which raises concern.
DO NOT USE! AVL has been a nightmare from the start. They pay for reviews, and I have evidence of them paying to remove bad reviews. TRUST ME! I will take the time to explain my entire story and provide evidence of their scam to anyone who wants to use them. First they showed great customer service (calling many times, answering the phone and emails) and offer a binding quote WITHOUT a visual appraisal. We asked, they said it was not needed and we went through our entire home and boxes. They assured us that going through the rooms, and describing the furniture will be accurate. They then asked for 50% deposit which was $2500. During our initial discussions, we indicated that we... Read More
Stay away from American Van Lines. After you pay the deposit there is ZERO communication with them and you will be charged extra fees!!! Bunch of scammers...
Top Rated
Our Partner
- Newsweek 2019 winner of America’s Best Customer Service
- Certified Promover by American Moving & Storage Association
- Direct Supplier of the US Military / Warehouses are Military Approved
- Competitive state-to-state prices /Guaranteed Pricing
- Weekly shuttles to all major cities
- All moving trucks are air ride for safe transportation of furniture
- Fine art, antique, and piano moving specialists
- Professional packing and crating services
