Promoted
Our Partner
- Best For Larger Moves
- A+ Rated Moving Company & FIDI Accredited
- $350 discount when you mention over the phone only
- One month of FREE storage
- Auto transport available
- US DOT: 2293832
Big Ben's Moving & Storage Moving Companies Review
ConsumersAdvocate.org
53 Customer Comments & Reviews - see all comments
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Big Ben's Moving & Storage is a veteran-owned and operated moving company based in Van Nuys, California. It provides local and long-distance moving and storage services for residential and commercial clients.
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53 Customer Comments & Reviews
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I used Big Ben on the recommendation of a friend. We are building a new home and had to put our furniture in storage. In April our contract was for $169 per unit (we are using 3 units). They increased the price to $189 in July, a 13% increase. Then in September they said they were requiring all the units to have insurance and charged me $15 per unit per month (outlandishly high price). I purchased renters’ insurance for $10/mo. and they agreed to give me a $45 credit on the next month instead of removing the $45 charge. Then in October they increased the price again to $209 per unit, a $20 increase. That means in six months they have increased the price by almost 25%. Last I looked... Read More
Just don't use Big Ben's. They are are broker. Although Big Ben's advertises itself as professional movers, your experience will largely depend on who they happen to contract out the move to. Like many other complaints here, our move was contracted out to an inexperienced and unprofessional team, resulting in thousands of dollars in damaged property. The "movers" showed up in a rented truck, did not arrive with sufficient packing material (i.e. not even a mattress cover or TV box, even though we gave them an exhaustive inventory list), refused to wear masks inside our home during the height of COVID, and took frequent smoke breaks. We paid for a full-service professional pack, and a... Read More
Absolutely the worst moving company I have ever dealt with. They retracted the original quote. They took forever to deliver, and then it was some scuzzy guys who delivered and they gave me a bin of someone else's stuff, which they never picked up to return to that customer. The customer service is the worst - absolutely worst. And . . . they lost a box of mine and made no effort to find it nor to pay the insurance claim (far less than the value of the items, which were original art).
Just don't use Big Ben's. They are are broker. Although Big Ben's advertises itself as professional movers, your experience will largely depend on who they happen to contract out the move to. Like many other complaints here, our move was contracted out to an inexperienced and unprofessional team, resulting in thousands of dollars in damaged property. The "movers" showed up in a rented truck, did not arrive with sufficient packing material (i.e. not even a mattress cover or TV box, even we gave them an exhaustive inventory list), refused to wear masks inside our home during the height of COVID, and took frequent smoke breaks. We paid for a full-service professional pack, and a majority... Read More
Big Bens Moving & Storage is a scam. I was quoted a price, told it was the smallest move, so I could add 40 boxes and the price wouldn't go up. I actually took items off my list. When the driver came, he wanted to charge me 3x the amount. I told him to leave. He went outside & called someone. They conferenced me in. Now it's 2 against 1. I hang up but they had my phone line tied up. I asked them 2x to hang up and call each other back so I could call for help. THEY DIDN'T. Holding me hostage by NOT releasing my phone so I could call for help. They lost my shipment for 2 1/2 weeks. Delivered on day 31 at 9:30pm with 4 people. My boxes came in upside down and squished. EVERYTHING that was... Read More
Like many others, we had a total nightmare scenario with Big Ben’s during our summer 2020 move. To summarize: On pick-up day they dramatically increased our price and said they would leave if we did not pay the extra amount. After pick-up they became very difficult to contact. When they had held our stuff for over a month without providing any information (in breach of the contract’s delivery terms) we had to get a lawyer involved to negotiate getting our things back. When we did get our things back, many items were broken. Every step of the process was filled with lies and breaches of contract, with these being just the most significant. Based off of conversations with people in the... Read More
I sent this email to this website.
Please be advised that you are still recommending this company and your website still lists them as A+ BBB rated. They presently have an F rating. Please view the recent comments on this company on your website. We, like these recent customers of Big Ben's that have commented, went to your website, did other cross referencing research, and chose Ben Ben's after due diligence. My losses in undelivered and damaged items, as well as overpaying is appropriately $2500-$3000. This is much less than all these other customers commenting on your website!
Complaint ID 100156007
U.S. Department of Transportation Federal Motor Carrier
Safety Administration
Worst moving company in America! Stay far, far away! Save yourself the hassle and headache! I promise you will lose sleep and shed tears if you select Big Ben's! Robin is ridiculous, Josh is a joke, Abbey is well (bless her heart), Ray is ok, but seems stuck in the middle of everyone else's incompetence. I STILL DON'T HAVE MY STUFF, but they have my money. The driver/mover even asked me for more money (a tip) because he said they don't pay their employees well! How can they continue to be in business? TERRIBLE TROUBLE - buyer beware - you have been warned!!!!!!!!!
Our neighbors hired this company to move them to CO. They arrived 3 days late with a moving crew that did not even have dollies. They hand walked all their boxes out and once they'd packed up all their stuff in the 2nd truck they demanded they pay twice the amount they were quoted, so the price jumped from $8k to $16k. When they said no way they drove off with all their belongings. Do yourself a favor and DO NOT USE THIS COMPANY.
Wow, I cannot say enough bad things about this company. They have promised me at least five times now a call back. No updates ever given on the status of my move, it has been 28 days since they picked up my belongings. On top of that they are charging me more than double the estimate without giving any proof as to why. Do yourself a favor and do not use this company!
Top Rated
Our Partner
- Best For Larger Moves
- A+ Rated Moving Company & FIDI Accredited
- $350 discount when you mention over the phone only
- One month of FREE storage
- Auto transport available
- US DOT: 2293832