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FlatRate Moving Company Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
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FlatRate Moving was founded in 1991 in New York and has since expanded to several major cities throughout the US and internationally. FlatRate can accommodate local, domestic, and international moves. The company has gained a reputation for upfront, honest pricing, and impeccable customer service, which has yielded A+ grade with the BBB.
 
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How is FlatRate rated?

Breakdown

4.8/5
Services Offered
0.0/5
Coverage Area / Company Type
4.8/5
Reputation

Overall Rating: 4.5 / 5 (Excellent)

FlatRate may not be the largest moving company we evaluate, but they are one of the best. This is mainly because of their straightforward policies and fantastic customer service and reviews. When it comes to prices, there are no surprises with FlatRate. The company does not charge any additional fees and the price of moving remains the same as long as the items in the inventory remains the same. Clients can also be assured of worry-free moving with multiple protection options. Overall, a great one-stop shop for professional moving and storage services.    

Services

Service Offerings
Residential
Corporate
Government/Military
Distance Offerings
Local
Interstate
International
Additional Services
Storage
Packing & Unpacking
Online Tracking
Quote Options
Online
Phone
In-person

Services Offered - 4.8 / 5

FlatRate provides one of the more robust lists of services for local, interstate, and international moves among the agencies we evaluate. The agency is able to accommodate residential, corporate, and military clients. Although the company does not offer auto transport, they do provide logistics planning, protection & crating, and art-moving. Costs are based on the client’s inventory, job complexity & mileage. Factors that can affect the price include the number, fragility and size of items and the distance traveled to complete the move. FlatRate also offers the ability to track shipments.

Reputation

2017 Complaints
3
2016 Complaints
1
BBB Rating
A+
Number of BBB Positive Reviews
2
Number of BBB Neutral Reviews
1
Number of BBB Negative Reviews
8
Trust Pilot Rating
7.9 out of 10
Year Founded
1991
Date Collected
2017-10-09

Reputation - 4.8 / 5

As mentioned, FlatRate has a great reputation for customer service. Customers generally cite knowledgable and honest moving consultants, a quick, free, and transparent quote process, and friendly and efficient movers. What's more, each client is provided with their own Personal Account Manager. The company has a good reputation with the BBB and Trustpilot, and fewer than average complaints with the Department of Transportation. FlatRate also stands out by offering 24/7 customer support.

Fleet Details

Number of Drivers
65
Fleet Size
63
Department of Transportation License Number
488466
MC License Number
254356

Fleet - 4.5 / 5

Aside from being the largest moving company in New York State, FlatRate is also a five star rated company that is top rated across the web. Although the company does not have the sheer fleet size and number of drivers of some of the other, larger carriers, they are consistently praised for their professionalism, efficiency, and knowledgable/straightforward customer service. Where you might get lost in the shuffle dealing with a massive corporate moving company, you can be sure to get a personal, one on one experience with FlatRate.

Contact & Additional Info

Homepage URL
https://www.flatrate.com/
Company Phone
(212) 988-9292
Headquarters Address
936 Broadway, New York, NY, 10010
Mailing Address
936 Broadway, New York, NY, 10010

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Customer Comments & Reviews

Loading Reviews ...
rmkleiman21
1/8/2021
I was not happy with services of FlatRate. I used FLATRATE to move in December, 2020. I provided FLATRATE well in advance of, permitted move -out and move -in hours, respectively. At last minute, FlatRate did not want to respect Building’s move out/ in rules. Especially for move/ in. I must have had to go thru Approximately 20 emails in order for FLATRATE to honor buildings move- in rules. It was unnecessarily time consuming and frustrating. Additionally, I paid extra for packing and Unpacking services, both of which were Performed in a non professional manner and incomplete.

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  • Best For Larger Moves
  • A+ Rated Moving Company & FIDI Accredited
  • $350 discount when you mention over the phone only
  • One month of FREE storage
  • Auto transport available
  • US DOT: 2293832
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