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Open Road Moving and Storage Review


ConsumersAdvocate.org Rating: 4.4 / 5 (Excellent)
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Open Road Moving & Storage is a Florida-based moving company. The company functions as a licensed moving broker. They offer residential, state-to-state, auto transport, and commercial moving, as well as packing and unpacking services.
 
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How is Open Road Moving & Storage rated?

Breakdown

4.5/5
Services Offered
0.0/5
Coverage Area / Company Type
4.5/5
Reputation

Overall Rating: 4.4 / 5 (Excellent)

Open Road Moving & Storage is a licensed, insured and bonded moving broker.

The company offers a wide variety of moving services that include: residential, auto transport, state-to-state, and commercial. Other moving-related services offered are storage services, packing and unpacking, blanket/pad wrapping of furniture, and crating services.

The company doesn't have a rating available on the Better Business Bureau, but they do have more positive reviews than negative on their BBB profile and they also take the time to respond to the negative reviews, which should be a good sign for consumers.

Open Road Moving & Storage offers moving tips on their webpage and customer support through email and phone.

Services

Service Offerings
Residential
Corporate
Auto
Distance Offerings
Local
Interstate
International
Additional Services
Storage
Packing & Unpacking
Quote Options
Online

Services Offered - 4.5 / 5

Open Road Moving & Storage is a licensed broker.

The company matches the consumer with top of the industry movers, and offers the following services through their network: residential, auto transport, state-to-state (including cross country), and commercial.

They also offer storage services, packing and unpacking, blanket/pad wrapping of furniture, and crating services. Consumers can get a free quote on Open Road Moving & Storage's webpage.

The company assures consumers that it verifies moving companies' safety records, complaint history, reputation, and valid DOT number.

They also make sure that the movers offer insurance coverage for cargo, bodily injury and property damage, and a binding contract for moving services to protect the consumers' interests.

Reputation

Number of BBB Positive Reviews
26
Number of BBB Neutral Reviews
0
Number of BBB Negative Reviews
5
Year Founded
2018
Date Collected
2018-08-10

Reputation - 4.5 / 5

Although Open Road Moving & Storage does not have a rating with on the Better Business Bureau, they do have more positive reviews than negative ones.

The company also takes the time to respond to customer reviews on the Better Business Bureau in order to follow up and try to resolve customer issues.

Open Road Moving offers customer support through email and phone, as well as providing moving tips on their website.

Fleet Details

Number of Drivers
0
Fleet Size
0
Number of Trailers
0
Number of Tractors
0
Department of Transportation License Number
3108059
MC License Number
81215

Fleet - 4.5 / 5

As the company is a moving broker, it doesn't have any trucks, tractors, or trailers registered in their name.

Open Road Moving & Storage works as a licensed moving broker through the Department of Transportation, and as such, can find a suitable moving company for customers' needs.

This also allows the company to negotiate for competitive prices for consumers.

Contact & Additional Info

Homepage URL
http://www.openroadmoving.com/
Company Phone
(866) 986-2535
Headquarters Address
2300 Palm Beach Lakes Blvd, West Palm Beach, FL, 33409

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Customer Comments & Reviews

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Eric G
1/23/2019
I was a little hesitant in selecting a mover especially with all the stories online but Open Road was able to win my trust and I am happy I decided to go with them. I spoke with a rep named Henry who walked me through the moving process and answered the million questions I had. My items did arrive 2 days late in Michigan but other than that no items were broken and I got an amazing price through them. I would definitely recommend this company to family and friends.

Sarah H
11/6/2018
If I could give them a -10 review I would. They were the most amazing company I talked to on the phone until they got my money. As soon as they got my money a 360 happened. I had to always follow up with them even when they said they would call. Incredibly long story short, "Dylan" the sales rep that sold me the dream of having my stuff by day 5 after they picked up my belongings was a complete lie. Come to find out they are to NEVER guarantee a date which he did. That was the ONLY reason I chose them! I ended up getting my items on day 15. During this time noone could even give me an estimated date when my stuff would be delivered. No-one even knew where my stuff was for days,... Read More

G
G J
9/12/2018
Complete scam. Recently moved using this company. We paid them to schedule third party movers (who we also had to pay) to move our belongings. The third party movers misplaced $4000 worth of our belongings. Open Road customer service (after about 4-5 days of not answering calls/returning calls) told us that it is no longer their responsibility, and we would have to deal with the third party movers ourselves. This is still ongoing, and we have not recieved our belongings yet. Moving is stressful enough, avoid this company!

Top Rated
Our Partner
  • Best For Larger Moves
  • A+ Rated Moving Company & FIDI Accredited
  • $350 discount when you mention over the phone only
  • One month of FREE storage
  • Auto transport available
  • US DOT: 2293832
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