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United Van Lines Moving Company Review
ConsumersAdvocate.org
20 Customer Comments & Reviews - see all comments
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United Van Lines is a highly recognized moving company currently headquartered in Fenton, Missouri. Originally founded in 1928, they've since become a subsidiary of UniGroup, which also owns Mayflower Transit, LLC. As a full-service outfit, United Van Lines provides corporate relocation, auto transportation, and storage services, as well as facilitates residential, business, local, long-distance, international, and government moves.
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20 Customer Comments & Reviews
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After multiple international and domestic moves, I can honestly say that the move with United was the worst move we have ever experienced. What furniture they didn't lose they broke, and then charged us for delivering it. The insurance was a joke, we bought the best insurance we were offered but it didn't replace our possessions, most of which were irreplaceable. If you take out the insurance make sure you get "parts and pieces coverage", because that's what you're going to be left with! Disgusting service.
IF I COULD GIVE THEM A ZERO I WOULD!!!!!!!! Do not use this company.... while the staff is helpful and in our case sympathetic, the pain in dealing with major claims is absolutely horrible. Failure to notice a leak in a rented van caused over 17,000 dollars worth of damage to my elderly mothers belongings. in moving from SC to MN. When they opened the moving van a week later - and took out the microwave oven, water was pouring out of the unit and it had to be set aside. In the move the water damage lead to all but one bookcase being taken back to their facility. Bookcases can be replaced but family heirlooms cannot be and a antique couch, and special edition family bible handed... Read More
I am moving from NY to ND. United Van Lines was more expensive, but was the only ones that could pick up by August 30th. The delivery date was for Sept. 19th. It is now Sept 30th and my stuff has yet to be delivered. After numerous calls, I located my stuff in a warehouse in Fargo. It appears the local movers were not equipped to make the delivery date and it is uncertain when they will be able to even deliver my stuff. It is very frustrating. I will be talking to credit card company to report this and see if my payment can be frozen. I would hate to hire a lawyer and sue to get my stuff the last couple of miles.
I contracted with United Van Lines after meeting with a representative and being assured of a quality move with care taken for my household items. As an older woman and this being my first contracted move, I was relying on assurance, guidance and communication throughout this process. I have gotten no assurances, no customer service and communication only really began when I started filing complaints. I was told my household items would be at my new home by the earliest day, July 13th. By July 15th, I started receiving one excuse after another and then told on July 19th, my delivery would be on July 22nd. After waiting a long period of time, I called Kristen Campbell to find out when... Read More
My move couldn't have been worse! United was late, did not phone me with arrival times, they lost items, including my Miele vacuum cleaner. It has been 2 weeks, and I have received no word other than an attempt to put me off with an offer for half of what my claim was. Since I refused, I have heard nothing.
Bottom line: Don't use them!
They did not return several calls, several emails, made an appointment and cancelled.
Look for another company.
Terrible company. The salesperson was horrible, general manager not great, the people in the office were lovely but they are only there M-F 9-5 and really cannot help with much. My move was a nightmare - poor communication, left several items and then didn't tell me my delivery window until almost a week after I was loaded - and treated me like I was a bother to them. Will never use or recommend them.
We had United Van Lines move us from Mpls, MN to Fort Myers, FL. We did all of our own packing except the crating of a grandfather clock. We got our packing supplies from them, they were good supplies, but a little pricey. United did a wonderful job with the move. Nothing was damaged and the van arrived within a couple of hours of the expected time. I would highly recommend them and plan on using them again.
My family and I have moved 5 times in the last 11 years. All of these times we have used various moving companies. Our fist experience 11 years ago was with United Van Lines. It was outstanding and everything just shy of being perfect. Since that time we used many other companies as a result of the concern for cost. All of those experiences were decent but pretty much mediocre. This last move was from West Palm Beach to San Antonio. We paid $10K out of our own pocket to have United to move us. They were not the cheapest but our first experience was such a positive one that we wanted to have that same experience again. The packing experience was a JOKE! We were sent 2 packers... Read More
We hired United to pack the entire contents of our 5200 sf household goods in Washington state, then store everything for 9 months until we moved and found a new residence. Our experience was bad from the beginning. The packing was hap-hazard, boxes poorly labeled, contents barely identified and also frequently inaccurate. Then sometime during the storage process and transferring to a carrier to deliver our goods to Colorado 9 months later, 4 boxes were totally lost. Unfortunately, two boxes contained over 12 years of family photo albums that are irreplaceable. United never advised us to list these items as "high value inventory" so the handling would have been more secure. Instead, they... Read More
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Top Rated
Our Partner
- Best For Larger Moves
- A+ Rated Moving Company & FIDI Accredited
- $350 discount when you mention over the phone only
- One month of FREE storage
- Auto transport available
- US DOT: 2293832
