JustAnswer Online Therapy Review

Breadth of Services

JustAnswer is a popular service that provides a simple way to ask questions and receive answers from experts in many fields, from auto mechanics to medical professionals. You can start a conversation online or by using the JustAnswer mobile app. The company differs from other telehealth service organizations in that its experts don't actually provide medical treatment. They do not diagnose illnesses, schedule tests, or prescribe medication, for example. However, the site may be useful for people who may simply want to learn more about a medical condition, get a sense of how to proceed with actual medical treatment, or get advice on how to deal with a minor injury or common symptoms.

Accreditations

According to the website, therapists participating in JustAnswer must pass a rigorous application process wherein their credentials are verified. Additionally, customers can view each medical expert’s profile, specialties, track record, and previous interactions with other JustAnswer users. This can give you a general sense of what each expert offers.   

JustAnswer is a BBB-accredited business, holding an A+ rating. The company is very responsive to customer reviews and complaints, even going as far as direct communication with the user to get additional details to help resolve any issues. The company also holds a 4.7 out of 5 rating on TrustPilot. Although this includes all subjects covered by JustAnswer (not just mental health), it does provide an overall view of the customer experience and satisfaction.

Customer Experience

The question-answer format of the website begins with users typing in their mental health issues so that they can be matched with the best fit for their situation. Alternatively, users can choose a therapist beforehand and contact them directly through their profile. After connecting with the therapist, users can communicate via email, text, or phone. 

JustAnswer provides access to medical personnel 24/7 and advertises that users can receive responses to their questions in just minutes. Fast answers can help customers decide "what to do next" when they're faced with a health concern and may, for example, help prevent expensive but unnecessary midnight trips to the ER. The site also provides a library containing a few dozen articles on medical conditions and other topics of interest. Users can search the site for answers to previously-asked questions, as well. You can also research ratings on individual answer providers before choosing one to engage with.

JustAnswer receives quite high marks from various consumer review sites. The company A+ rated by the BBB and earns 4.7 out of 5 stars on Trustpilot. The JustAnswer app receives 4.2 out of 5 stars from Android users and 4 out of 5 stars from iOS users at the Apple App Store. Apart from the lack of pricing transparency, we still felt as if the site could provide more information on what JustAnswer can and can't do for you. Many people seeking full telemedicine services may be confused about what to expect from JustAnswer.com.

Pricing

For only $74 per month, you'll get unlimited, 24/7 access to all kinds of therapists. Talk, text, or chat till you have your answer.