ReGain Online Therapy Review

Contact Methods

ReGain offers relationship counseling for individuals and couples. You complete a questionnaire so that ReGain can match you with an appropriate therapist who specializes in the particular aspect of relationship counseling that applies to you. When you sign up, you'll have the option to invite your partner or to pursue counseling individually. If you change your mind, you can always seek an individual session or add your significant other later.

You can reach out to your therapist by live chat, phone, video or text message. You must schedule a session at a time that's convenient for you, your partner, if applicable, and your therapist if using one of the former three methods, but you're free to text your therapist through the chat feature online or in the mobile app at any time.

If you and your partner decide to get therapy together, you'll share a joint account where all messages between you, your partner and the therapist can be seen by everyone. You must be in the same place as your partner if you wish to have a phone or video session because ReGain's system isn't currently designed to allow for three-way live sessions.

Cost

ReGain counseling costs between $65 per week. This amount is billed monthly and you can cancel your account at any time. This is more affordable than traditional in-person counseling, especially because ReGain doesn't charge individual session fees. The membership fee you pay includes all of the messages and live sessions you have with your counselor, so it could come out significantly cheaper than in-person counseling if you use the service often.

Therapist Qualifications

All ReGain therapists are licensed to provide counseling in their state of residence and have at least three years of experience with relationship counseling. All have at least a Master's or Doctorate degree in their field. Because ReGain specializes in relationships, many of its counselors are licensed marriage and family therapists (LMFTs).

If for some reason you or your partner are not happy with the counselor that ReGain selects for you based on your answers to the initial questionnaire, you can reach out to the company and request a new one. You're usually paired with your initial counselor within 24 hours of signing up for the site.

Ease of Use

To get started with ReGain, fill out the questionnaire on its website. This collects personal information about you, your partner and your reason for seeking counseling so that ReGain can match you with an appropriate therapist. Then, you'll have to verify your email address to log into the system. From there, you can schedule appointments with your therapist and view your message history.

You have the option to add your partner when you first sign up for the site or you can do so later through the online account. Just provide his or her email and phone number and ReGain will send them a link so he or she can sign up. Your two accounts are automatically linked so you can both see everything the therapist says to both of you.

You can access all the platform's features through the online account or through the mobile app for Android and Apple devices. The only drawback to the ReGain platform is that couples must be together if they wish to have a live counseling session because ReGain currently doesn't support three-way live sessions. This would be a useful addition because it would enable couples who cannot be in the same place to have a live counseling session when they want to. However, couples can still message their counselors from anywhere at any time.