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Critter Control Review


ConsumersAdvocate.org Rating: 3.8 / 5 (Very good)
14 Customer Comments & Reviews - see all comments
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Critter Control is a residential animal control service currently operating in 40 states. Founded in 1983, they can assist with all manner of animal-related issues, which may range from alligator removal to bed bug control. Critter Control’s eco-wise services emphasize environmentally-friendly options, as well as humane extermination techniques. The company’s service guarantees includes return service, 24 hour management, and emergency treatment.
 
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Eco-wise is a company that uses an eco-friendly approach to pest control. Eco-wise has a return service guarantee with a 24-hour turnaround offering a variety of services such as air purification, attic restoration, habitat modification, wildlife, and pest control. Eco-wise is currently not available in all states and provinces.

Company Profile

BBB Ratings

A+

Age of Company

20

States Served

40

Residential Pest Control

Yes

Commercial Pest Control

No

 

Types of Services

Eco Wise is servicing one-time treatment, annual pest plan and preventive programs. They’ve been aiding homes for almost 40 states in the country. Instant quotation and free estimation are given through phone inquiries.

Emergency Services

Yes

One-Time Treatment Available

Yes

Annual Pest Plan

Yes

Preventive Services

Yes

 

Types of Pests

Eco Wise Pest Control service covers prevention, detection, and solution to ants, cockroaches & beetles, spiders, biting and stinging insect, wildlife, rodents and birds. There are additional pest prevention treatments for scorpions, bugs, centipedes, and millipedes. But they don’t have termite pest control.

 

Termites

Yes

Ants

Yes

Spiders

Yes

Cockroaches and Beetles

Yes

Biting and Stinging Insect

Yes

Rodents

Yes

Wildlife

Yes

Others

Scorpions, Stink bugs, Centipedes, millipedes

 

Customer Support

Eco Wise guarantees return service and treatments within 7 days. There are no online account management and limited information and pest control resources.

Response Time

24-168 Hours

Guaranteed Return Service

Yes

FAQs

No

24 hour assistance

Yes

Online Account Management

No

 

Eco-Friendliness

Eco Wise focuses on environment-friendly solutions. They use products with low-toxicity to lessen harmful effects on the environment.

Flexible Pest Control Programs

No

Traditional Pest Control Companies

No

Green Pest Control Companies

Yes

 

Plan Details

Eco Wise only provides a return service guarantee for unsatisfied customers. They are rated A+ by the BBB.

Installation Fees

Contact company for details

One-Time service cost

Yes

Contract Required

Yes

Cancellation Policy

None

Seasonal or Long Term Contracts

Yes

Privacy Policy

Please contact company for specific details

Warranty

Return service guarantee

Instant Quote

Yes

 

Pest Control at Eco Wise

Eco Wise is one of the leading pest control companies in the country today. The company provides air purification, attic restoration/insulation, and customer education for a more integrated approach to pest control. Eco Wise helps eliminate all types of insects and even offers wildlife services. Overall, Eco Wise scores well in terms of utilizing eco-friendly methods for eliminating pests.

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14 Customer Comments & Reviews

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infidel2096
8/21/2020
I have been using Critter Control for just over three months now. The initial call was immediately responded to, with a problem of bat infestation. They came out promptly and started the job of excluding the bats. After the initial exclusion, their dependability fell off a cliff. I don't know if its two different departments, or different managers, or what. But the service since the exclusion has been terrible. I just got off the phone with them today, because Im seeing signs of bats at a part of my house they have ignored since the initial exclusion. Which also happens to be a part of the house of the initial infestation. You'd think they would pay particular attention to that... Read More

G
Gem
6/24/2020
Do not use this company. Way overpriced for the services. Tried to catch an animal under a mobile home. Trap set up to 2.5 weeks with no results. The service person was at the house 4 times. The initial consultation which was positive. A couple days later to set up the trap. No results after a week. I was watching working from home due to COVID-19. After another week, set up a different trap and again not results. I was still watching for any results. At this point, I just fixed what was wrong and hoped for the best the I didn't kill anything under my mobile home. Mention to the service person to pick up the trap. I was charge almost $395 for nothing. That is way to much to pay for not... Read More

T
Tracy
6/29/2019
Critter Control is a total rip off company! Customer service is horrible. They charged me an initial fee of 399.00. Told me whatever I wanted to hear but did not do what they said they would do. When I challenge them on this they began back pedaling. I could never get a straight answer from them. Asked to speak to a supervise but never got a call back. After two weeks I decided enough was enough and tried to cancel service which was my right no agreement or contract. Couldn’t get anyone on phone to cancel so I started replying to emails stating cancel my service. Finally someone called proposing as the districts manager stating I need to know what happened. When I explained the... Read More

K
Kelly K
11/24/2018
I contacted Critter Control for services at my house in metro Birmingham. They arrived but did not preform any services and said that they would return. They did not return but charged me $700 for the services! I never even signed a contract with them!!!!

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