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Massey Pest Control Review


ConsumersAdvocate.org Rating: 3.7 / 5 (Very good)
12 Customer Comments & Reviews - see all comments
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Massey Services Inc. is a residential and commercial pest control operator with a service history of over 80 years.

Massey, based in Florida, operates in 4 states, and offers round the clock service.

The company exclusively offers green pest control methods, free installation, a 30-day money back guarantee, and guaranteed return service.

Massey is one of the country’s leading pest control services with over 80 years’ experience.

They offer innovative techniques that lessen dependency on pesticides while preserving environmental resources.

Massey offers total customer satisfaction with a 30-day money back guarantee.

It also lets customers manage their account online for concerns and flexible scheduling.

Company Profile  

BBB Ratings  

A+  

Age of Company  

80

States Served  

7

Residential Pest Control  

Yes  

Commercial Pest Control  

Yes

 

Types of Services

Massey offers a one-time treatment program, annual pest plan, and preventive solution, providing protection in 7 states.

Aside from residential properties, they also cover commercial areas. Instant quotes are given over the phone.

Emergency Services  

Yes  

One-Time Treatment Available  

Yes  

Annual Pest Plan  

Yes  

Preventive Services  

Yes

 

Services are only available in Florida, Georgia, Baton Rouge, Louisiana, Dallas-Fort Worth, Houston and San Antonio, Texas.

Types of Pests

Massey Pest Control limits its treatment to ants, cockroaches & beetles, spiders, termites, biting & stinging insects, and rodents.

They do not provide services for wildlife animals.

Termites  

Yes  

Ants  

Yes  

Spiders  

Yes  

Cockroaches and Beetles  

Yes  

Biting and Stinging Insect  

Yes  

Rodents  

Yes  

Wildlife  

No

Others  

None

 

Customer Support

Massey guarantees a 1 day return service. It gives customers an easier way to manage their treatment plan for changes, inquiries and payment is through their online account portal. They do not have FAQs but has 24 hour customer assistance.

Response Time  

24 Hours  

Guaranteed Return Service  

Yes  

FAQs  

No

24 Hour Assistance

Yes  

Online Account Management  

Yes

 

Eco-Friendliness

Massey uses products that have been approved by the United States Environmental Protection agency and their programs are pet-friendly.

Flexible Pest Control Programs  

No  

Traditional Pest Control Companies  

No  

Green Pest Control Companies  

Yes  

 

Plan Details

Massey assures a 30 money back guarantee for their customers. They also render one-time and regular service for both residential and commercial properties.

Massey offers a free inspection and does not charge activation fees.

Installation Fees  

None  

One-Time service cost  

Yes  

Contract Required  

Yes  

Cancellation Policy  

No

Seasonal or Long Term Contracts  

Yes  

Privacy Policy  

www.masseyservices.com/legal

Warranty  

30 Day money back guarantee

Instant Quote  

Yes

 

Pest Control at Massey

Massey offer pest control services for residential and commercial property owners but this is only available in 7 locations.

Massey provides a good variety of services which include a comprehensive pest prevention and eco-friendly pest control program.  

The company boast more than 8 decades of experience making them one of the more reputable pest control companies in the country today.

 


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12 Customer Comments & Reviews

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Haley M
4/3/2019
My experience with Massey has been top knotch! The gentleman who set up my contract was so kind and personable and made the experience very easy. However; the gentleman who came to my house for my initial visit was over the top! My husband and I just recently separated and I've been going through a super hard time. The gentleman who came to my house was named Michael. Michael walked me through every step of the process and was completely professional and so kind - which is exactly what I needed in my life at that moment. While inspecting the house, Michael saw that I had an extension chord left on my roof and asked if it was supposed to be there. I told him no, but that I didn't know... Read More


Sweet D
11/7/2018
Eric Norcross General Manager, Saturday he came by but instead of treating for ticks and mosquitoes he did a bug treatment with granules on the outside perimeter. We talked the night before and he said that was what he was going to do the treatment based on the order. I told him he was to treat for mosquitoes and ticks. He said he would follow the work order but he did not have it with him. We're done. Please don't come back. Too much of a hassle. Just call it even. Don't call either. Steve Scott



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