DogVacay Pet Sitting Review

DogVacay is an active online community that gives pet parents access to thousands of pet sitters nationwide. They offer a variety of pet care services, including pet boarding, grooming, walking and transportation, just to name a few. DogVacay gives pet owners the option of booking pet sitters and their services through an online portal or talk with a representative over the phone. Booked services comes with pet insurance and 24/7 support.

Formerly a competitor of Rover.com, Santa Monica based DogVacay.com was acquired by Rover.com in March of 2017. The two websites now operate as separate consumer facing brands both of which are run by the same company.  

 

Availability: (Nationwide)

Pet Sitter Rates

$10 per hour average

 

Payment Options

All major credit cards

Pay with credit card over the phone (885-DOG-VACAY)

 

Pet Sitting Location

Home Pet Sitting

Sitter’s Home

 

Pet services

Dog boarding

Day care

Pet sitting

Dog walking

Transportation

 

Setting an appointment

Online

Pet sitter locator

Telephone (885-DOG-VACAY)

 

Pet Insurance - Included with all services 

Only applies for dogs booked though DogVacay.com or their mobile app

 

Medical coverage

$25,000

$250 deductible

 

General liability

$1,000,000 per occurrence

$2,000,000 general aggregate

No deductible

 

Professional liability

$1,000,000 per occurrence

$2,000,000 general aggregate

No deductible

 

Fine Print

Cancellations and refund policy

Reservations and bookings become official once payments are made or when your cards are charged. Hosts or service providers set their own cancellation policies which are clearly stated on their profile. “Flexible” entitles pet owners to a full refund with 4 days’ notice and a 50 percent refund thereafter. “Moderate” entitles pet owners to a full refund with 7 days’ notice and 50 percent refund thereafter. “Strict” implies no refunds after booking except in cases where DogVacay determines this is due to unusual circumstances.  

Cancelling or modifying reservations

To make changes or cancel an existing reservation, call DogVacay Concierge at 855-DOG-VACAY or email them at concierge@dogvacay.com and include your receipt number in the subject line if possible.

 

DogVacay Summary

DogVacay offers pet owners searching for pet sitting services a convenient portal for connecting to thousands of pet sitters nationwide. It even encourages pet parents to arrange a meet and greet with pet sitters to determine if they are truly comfortable with the arrangement. DogVacay like most of the leading services include pet insurance as standard but this is only available through online booking or their concierge services. DogVacay is definitely a must look option for pet parents searching for pet sitting or pet boarding services.