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Holidog.com Pet Sitting Review


ConsumersAdvocate.org Rating: 4.2 / 5 (Excellent)
10 Customer Comments & Reviews - see all comments
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Holidog.com is an online matching and booking service that connects pet owners and pet care providers (pet sitters, walkers, boarding, tutoring). It helps pet owners easily connect with pet care providers through an online search tool. The company provides liability insurance as a standard service but does not include medical coverage for pets which is only available as an optional, paid option.

 

Availability (Nationwide)

Pet sitter rates vary accordingly

“Smart deal” label - pet sitters are open for lower compensation

 

Single booking

  • GoHoliday           - $49
  • GoWalk              - $49
  • GoNanny             - $79
  • GoSchool            - $99

 

Subscriptions

  • 1 Year                 $7 per month
  • 6 Months             $11 per month
  • 3 Months             $14 per month

 

Pet Services

GoHoliday – pet sitters

GoWalk – pet walkers

GoNanny – pet nanny

GoSchool – pet trainers

 

Setting an appointment

Online

Pet sitter locator

 

Pet Insurance - Liability Insurance Only

 

Liability insurance by AXA (Standard)

Up to $1,000,000 – covers all damages to a third party by your pet or pet sitter

 

Medical coverage by Holivet Insurance (Optional $4.90)

100% coverage for pets

  • Veterinary doctor fees
  • Surgical intervention fees
  • Analysis, radio diagnosis and animal ambulance fees
  • Veterinary fees associated with surgery
  • Medically prescribed drugs
  • Anesthesia charges

 

Fine Print

Booking fees

Holidog.com booking is available either through single booking or 1 year, 6 months, 3 month subscriptions. Long-term subscriptions require a one-time payment.

Subscriptions

You could cancel subscriptions anytime and no obligations to extend subscriptions. Unlimited services (searches, booking, messaging) is available during the remainder of your subscription.

Pet sitter fees

Compensation or pet sitting fees are determined by Pet sitters. This information is displayed on search results and profile pages.  

 

Holidog.com Summary

Holidog.com is ideal for pet owners who require constant pet sitting services. This is because pricing for single booking services are expensive compared to its monthly or 1-year subscription offer. Holidog.com comes with pet insurance but this is limited to liability insurance. Medical cover is only available through an additional purchase of Holivet insurance at $4.90. Unlike most online matching and booking services, Holidog.com also offers pet care services for a variety of pets making them ideal for pet owners searching for specialized care for other types of pets. 

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10 Customer Comments & Reviews

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Niki G
6/20/2019
A SCAM! Do Not book through this site!! What I thought was a confirmed booking, was actually a subscription to Holidog. It wasn't until I reached out to the sitter, whom, mind you, had dates listed on her profile as "available", was I told that she would be unable to look after our dog. When I inquired about how to refund my money since the site claimed that our booking was confirmed, she had ZERO clue holidog charged a subscription fee, let alone how the entire process worked. She told me that she collects cash from her clients at the end of each visit. Besides the fact that this website is entirely misleading, the customer service is even worse. I was forced to find a last minute sitter,... Read More

Alex C
11/30/2018
Stay away from this company.They lie about fees for petsitting and take money from your bank account without authorisation. Beware!

Justina J
11/20/2018
I opted for one off payment and by no means have selected to subscribe. In the website in "My Subscriptions" page it also states that I am not a member and brings me to a page to subscribe. However, in my pending transactions I now have a subscription fee of £51.30. Please be informed that this company used my card without my permission to subscribe me to its membership fees, which under Customer Rights legislation in UK is illegal. I will be reporting the amount to my bank as fraudulent and urge Holidog to remove this forced subscription and illegal charges as soon as possible. In the meantime, I will be getting legal advice regarding this.

J
Julian G
2/11/2018
I had the same experience, beings stung for a "renewal" I did not sign up for. I specifically limited my account for three months. And the 'renewal' was twice the cost of original three months. Dodgy.

S
Shelley. D
9/20/2017
I joined for three months....51 pounds used a fab pet sitter once . but since then despite repeated requests holidogs have taken more money from my account and ignored my requests to contact me and refund my money.....I intend to seek legal advice !!!

Vinny O
11/4/2016
Do not use this company they continue to take money from your account due to a scam of automatic renewal. Customer service is an absolute disgrace. They took me for 51.00 pounds and were not in the least remorseful. Steer clear of this company.

A
Amanda F
9/27/2016
Be very careful when using holidog.com - I paid a fee to find a pet sitter and found my credit card being charged every three months to renew the subscription! I was also charged double what the subscription was - on the site they say a three month subscritpion is $14 a month, why then was I charged $63? A total rip off do not ever subrcribe. If you do make sure you go into your account and the my subscription section and turn off the automatic subscritpion

F
Francesca
7/18/2016
Very bad experience with the customer service as they charge me after the end of the one off subscription. The website doesn't say that if you subscribe for 3 months there will be a renewal and they will charge you without your consent. It s a frode! Don't subscribe because they will take the money from your credit card withouth send you any information.

K
K.i
5/17/2016
Not happy!!!! They charge you every month for happy box automatically without asking you! Be careful!!!!

R
Roo P
7/16/2015
Very disappointed with this website - many of the apparent available dog sitters are not actually available once you try and book and then customer service refuse a refund of fees paid to contact these unavailable sitters. Bit of a con in my eyes - be careful!

Top Rated
  • Over 25,000 pet sitters nationwide
  • Complimentary premium pet insurance
  • 24/7 support and Rover reservation guarantee
  • Sitter background checks
  • On-call veterinary assistance
  • Daily photo updates of your pet via free mobile app (IOS & Android)
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