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Infinity SR-22 Insurance Review


ConsumersAdvocate.org Rating: 3.7 / 5 (Very good)
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Infinity Auto Insurance Company is a non-standard insurer that mainly writes its policies through independent agencies and brokers in seven states. As of 2014, consumers in only four of these states, (Arizona, California, Florida, and Texas) will be able to purchase new policies, whereas the remaining three (Georgia, Nevada, and Pennsylvania).
 
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How is Infinity rated?

Breakdown

3.4/5
Coverage & Benefits
3.5/5
Pricing & Discounts
4.5/5
Financial Strength
3.7/5
Customer Experience

Overall Rating: 3.7 / 5 (Very good)

Infinity Auto Insurance can be a great option for high-risk drivers at lower than standard rates, as well as for urban dwellers in the four states in which the company still offers new policies. However, consumers should be aware that some fees will apply for holders of SR-22s, when customers miss payments, and other circumstances. We recommend that prospective consumers educate themselves thoroughly before making a final choice, comparing specific rates and quotes with other high-risk insurers.

Infinity Coverage & Benefits

Coverage & Benefits - 3.4 / 5

Infinity's auto insurance policies take a very different form than those of the rest of the industry. Instead of providing different types of standard coverage packages, the company allows customers to pick and choose what they'd like on their policy, so they can take control of their own costs. This works on a tiered system divided into Low-Cost, Value-Added, or Premier policy plans, with increasing levels of coverage and higher limits.

Basic Coverage

  • Bodily Injury Liability
  • Property Damage Liability
  • Comprehensive

Infinity Pricing & Discounts

Pricing & Discounts - 3.5 / 5

While it may seem like Infinity's discounts are less numerous than those of its competitors, the company does feature some unusual ways to save. These can include paying in advance, asking for an advance quote, payment through electronic funds, switching from another insurer, or being a mobile homeowner. As with any discount, these can vary according to the state and if the consumer holds an SR-22 filing.

Discounts

  • Multiple Vehicle
  • Homeowner

Additional Discounts

  • Full/Automatic Payment

Infinity Financial Strength

Financial Strength - 4.5 / 5

Infinity Auto Insurance underwrites its own policies and its financial ratings are excellent, despite having well over the average national number of complaints. However, this comes with the territory of being a non-traditional insurer, and in comparison with this type of company, Infinity's ratio falls within the standard.

Financial Ratings

AM Best Financial Rating
a
Company Type
Underwriter
Year Founded
1950

Infinity Customer Experience

Customer Experience - 3.7 / 5

Infinity has mixed reviews. Some customers find that their customizable policies offer financial advantages, when compared to traditional plans. The company's focus on high-risk or urban consumers in economically disadvantaged areas can sometimes mean that the options that Infinity offers are considerably more attractive than its competitors. Complaints tend to center around customer service and claims processing, as is fairly standard within the industry. Infinity's app also allows customers to access account information, make payments, and access their emergency roadside service program.

Reviews

BBB Rating
B+
Trust Pilot Rating
8.1 out of 10
NAICS Complaint Ratio 2016
5.9
NAICS Total Complaints 2016
140
Date Collected
2018-03-14

Support

  • Online Management
  • 24/7 Support
  • Mobile App

Company Profile

Full Name
Infinity SR-22 Insurance
Company Website
https://www.infinityauto.com/auto-insurance
Headquarters
2201 4th Avenue North, Birmingham, AL, 35203

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Top Rated
  • Get a free online quote
  • See which discounts are available in your state
  • Choose between different coverage types
  • Benefit from the expertise of almost 100 years in business
  • One-on-one agent support
  • Agents in almost every zip code
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