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1-800-PACK-RAT Storage Units Review


ConsumersAdvocate.org Rating: 4 / 5 (Excellent)
13 Customer Comments & Reviews - see all comments
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1-800-PACK-RAT is a portable storage and moving company that provides a simple and secure way to store and move personal belongings. There are over 50 locations in the company's national network of storage facilities as well as growing number of trucks and containers designed for safe long-distance moves.
 
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How is 1-800-PACK-RAT rated?

Breakdown

4.5/5
Services
4.0/5
Security Features
0.0/5
Unit Types Offered

Overall Rating: 4 / 5 (Excellent)

1-800-PACK-RAT is an excellent storage solution for families, individuals, or businesses planning a short or long-distance move. The company's storage containers are all-steel and waterproof, and their patented chamber door technology even allows the unit to be used as an ozone chamber to treat smoke and water-damaged items. Although the company is neither a full-service nor a self-service storage provider, their generous offer and excellent additional benefits more than make up for what they lack. 1-800-PACK-RAT seems truly committed to providing outstanding customer support and helpful resources, even going as far as connecting customers with local moving crews through HireAHelper.

1-800-PACK-RAT Services

Services - 4.5 / 5

1-800-PACK-RAT provides all-steel, waterproof moving and storage containers in three sizes: 8, 12, and 16 feet. Although they don't quite offer full-service storage, they do transport their storage containers to their customer's location, allowing them to pack and load their belongings at their convenience. Once the customer is ready, the company either delivers the container to its new location or stores it in one of their numerous secure storage facilities until the client is prepared to receive it. 1-800-PACK-RAT's coverage area is extensive and their services include short and long-distance relocations as well as environmental restoration and remediation through their patented chamber door technology, which converts standard storage containers into ozone chambers that treat smoke and water damage.

Company Type

  • Full Service Storage

Coverage Area

  • AL
  • AZ
  • CA
  • CO
  • CT
  • FL
  • GA
  • IL
  • IN
  • KY
  • LA
  • MD
  • MA
  • MI
  • MN
  • MO
  • NV
  • NJ
  • NM
  • NY
  • NC
  • OH
  • OK
  • OR
  • PA
  • SC
  • TN
  • TX
  • UT
  • VA
  • WA
  • WI
  • DC
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Types of Storage Units

  • Business Storage
  • Student Storage

Unit Location

  • Exterior
  • Interior

Unit Size

  • 10x10
  • 10x15

Other Sizes

16-foot containers (about 10x15 with 6,000 lbs capacity), 12-foot containers (about 10x10 with a 6,000 lbs capacity), and 8-foot containers (8x8 with a 4,000 lbs capacity).
The above sizes reflect the units' dimensions in feet.

Additional Services

  • Moving Service
24-Hour Access
Climate-Controlled Units
Storage Calculator

1-800-PACK-RAT Pricing

Pricing - 4 / 5

1-800-PACK-RAT states they offer moving services for a nominal fee, including long-distance moving with expert help every step of the way. They also provide the first 30 days of rental, a no-cut lock, and $10,000 worth of contents protection for free. There are also several other levels of contents protection available through the company's website. Interested parties can contact 1-800-PACK-RATS for a free, no-obligation quote.
Free Quote
The above prices reflect the cost of a standard 10x10 unit.
Promotions
100% Satisfaction Guarantee

1-800-PACK-RAT Facility Features

Security Features - 4 / 5

1-800-PACK-RAT's warehouses have 24/7 video surveillance, automated sprinklers, secure doors, and efficient lighting. Customers can call the company 24 to 48 hours before they want to move their container and the company will move the unit to one their safe and car-accessible locations. Their facilities are also temperature- and humidity-controlled to ensure the optimal preservation of the items housed within.

Safety

  • Indoor/Outdoor Surveillance Cameras
  • 24/7 Video Surveillance
  • Controlled Access

1-800-PACK-RAT Company Reputation

Company Reputation - 4 / 5

Although not accredited by the Better Business Bureau, 1-8000-PACK-RAT holds an A+ rating with the organization based on only three customer reviews. They do have a stronger presence on Trustpilot.com, where they hold an 8.1 out of 10 (great) score based on overwhelmingly positive customer reviews.
BBB Rating
A+
Number of BBB Positive Reviews
1
Number of BBB Negative Reviews
2
Trustpilot Rating
8.1 out of 10
Date Collected
2018-03-06

Company Profile

Full Name
1-800-PACK-RAT Storage Units
Company Website
https://www.1800packrat.com
Headquarters
11640 Northpark Dr., Suite 200, Wake Forest, NC, 27587

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13 Customer Comments & Reviews

Loading Reviews ...
colbyjohn0
8/16/2021
We used PackRat for moving our household belongs during our recent move from MA to FL. The Good - The pods were delivered intact. - The pods were picked up in a timely manner and on schedule. - The drivers were generally professional and skilled. - It was easy to get a quote and schedule a pod delivery. The Bad - The delivery of the empty pod was delayed by about a day and a half. We were on a tight schedule to get out of our house and this threw a major wrench in our plans. It took us about a week to fully recover our schedule, and probably two to recover the lost sleep from late nights and an all-nighter to adjust for the delayed delivery. - The delivery of the full pod was... Read More

V
veronica d
9/2/2020
I am currently living a nightmare and I do not know when I will be receiving 1 out 2 containers . We used 1-800-PACK-RAT to move us from Miami to satellite beach Fl in late July . We rented 2, 16 foot containers , filled them with all of our personal belongings and they were suppose to be stored in an storage facility in Orlando Fl, to be brought to our home in satellite beach. I called pack rat 2 weeks before I needed them delivered to be told they needed 10 business days notice to arrange delivery, therefore there would be an additional $650.00 in delivery fees. I paid because I had no other choice. I called again on 8/31, 24 hours before delivery, to request an afternoon time slot and I... Read More

cwshiremang
7/10/2020
My experience with Pack Rat’s extremely bad customer service We are planning a cross country move and wanted to use a 1-800-Pack-Rat container for moving some of the boxes and possessions conveniently. It was anything but convenient and turned into a nightmare fiasco. I reached out for a quote from Pack Rat on June 24th, two weeks before our move. I got an online quote offering rates for the move from Tucson, AZ to Indiana. I finalized the details on the phone with a sales representative on June 29th and gave them a credit card for the charges. Delivery of the container was set for Friday the 3rd of July and then to be shipped to Indiana. On Friday the 3rd, we waited all... Read More

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