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Closetbox Storage Units Review


ConsumersAdvocate.org Rating: 4.3 / 5 (Excellent)
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Established in 2014, Closetbox is a full-service storage and moving company. Closetbox will pick up customer's items, prepare a digital inventory, and store the items in one of its secure facilities in 37 states across the United States. Customers can select to have partial or whole deliveries or to simply store the items month by month.
 
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How is Closetbox rated?

Breakdown

4.5/5
Services
4.5/5
Security Features
0.0/5
Unit Types Offered

Overall Rating: 4.3 / 5 (Excellent)

Closetbox offers consumers a convenient alternative to traditional self-storage. Consumers can arrange to have their items picked up and stored securely in Closetbox's facilities located across the country. An online inventory lets customers keep track of what is stored, which is useful when deciding what they want to include in a partial delivery. Though the negative reviews may make some customers shy away, it's helpful to keep in mind that those issues may be limited to specific areas of service.

Closetbox Services

Services - 4.5 / 5

Unlike other storage companies, Closetbox picks up your items from your designated location, stores them in one of its own warehouses, and prepares an inventory of your items. You can pay a fee to have individual items dropped off or picked up (a limit of one per month), or you can ask the company to deliver the entire amount all at once. Alternatively, you can go to the storage facility and retrieve your items yourself at no cost. Closetbox services multiple cities in 37 states. This company's service is a great alternative for people who don't have the time or ability to drive back and forth to the storage facility whenever they need one of their stored items.

Company Type

  • Full Service Storage

Coverage Area

  • AL
  • AZ
  • CA
  • CO
  • CT
  • FL
  • GA
  • ID
  • IL
  • IN
  • IA
  • KS
  • KY
  • LA
  • ME
  • MD
  • MA
  • MI
  • MN
  • MS
  • MO
  • NV
  • NJ
  • NM
  • NY
  • NC
  • OH
  • OK
  • OR
  • PA
  • RI
  • TN
  • TX
  • UT
  • VA
  • WA
  • WI
  • DC
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Types of Storage Units

  • Mobile Storage Container

Unit Location

  • Interior

Other Sizes

Though Closetbox doesn't publish the exact sizes of their storage units, they offer four size examples according to the amount of items stored: Closet (similar to 5' x 5'), Small Room (similar to 5' x 10'), 1-2 Rooms (similar to 10' x 10'), and 3+ Rooms (similar to 10' x 20').
The above sizes reflect the units' dimensions in feet.

Additional Services

  • Moving Service
Climate-Controlled Units
Storage Calculator

Closetbox Pricing

Pricing - 4.5 / 5

Since Closetbox is a full-service company, they charge separate prices for the storage rental and the delivery. The pickup charge is $99, as is the final delivery cost. Partial deliveries cost $30, and only one partial delivery per month is allowed. The monthly rent starts at $12, but varies depending on the size of the storage unit or the total volume of the stored items. For the sake of comparison, the cost for the equivalent of a 10' x 10' unit in Manhattan costs $339.99, but it can be much less in other areas of the country. When customers request a partial delivery, the rent goes down proportionally. A minimum commitment of three months is required.
Free Quote
Self Storage Metro Price
$339.99 – Manhattan
Self Storage Rural Price
$138.99 – Huntsville, AL
Rental Term
Monthly
The above prices reflect the cost of a standard 10x10 unit.

Closetbox Facility Features

Security Features - 4.5 / 5

According to Closetbox's frequently asked questions, their storage facilities have 24/7 monitoring. Since it's not a self-service storage company, only authorized people can access the facilities. Customers who wish to pick up their own items can do so, but an access fee of $30 will be charged.

Closetbox Company Reputation

Company Reputation - 4.5 / 5

Closetbox is an accredited BBB business with an A+ rating. However, all the reviews are negative. Among the most common customer complaints is damaged items, unreliable delivery service, and confusion as to which items belong to a particular customer. Nevertheless, the company is active on BBB.com and responds to complaints frequently attempting to resolve the situations. As to the complaints, it's possible these issues are limited to specific storage facilities and may not reflect the company as a whole.
BBB Rating
A+
Number of BBB Positive Reviews
0
Number of BBB Negative Reviews
5
Date Collected
2018-04-02

Company Profile

Full Name
Closetbox Storage Units
Company Website
https://www.closetbox.com
Headquarters
4100 E. Mississippi Ave, Suite 1000, Denver, CO, 80246

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Customer Comments & Reviews

Loading Reviews ...
jkt80215
12/20/2018
Just an awful experience. First they moved my stuff in so fast i did have the time to make sure all my stuff was there. I'm missing a few things. I had a Restoration Hardware dining room table that they broke the leg. They never brought it to my house. I filed and and signed a claim that day. I was told that's all I had to do they would be in touch. Thirteen days later I followed up. the main office didn't hear anything about it and told me it would take another 4 weeks from the time i sent them a copy of the claim, not when I filled out the claim. So their screw-up within in their company was now my problem???? They are not expediting the situation. Basically, told me to pound... Read More

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