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CubeSmart Storage Units Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19 Customer Comments & Reviews - see all comments
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CubeSmart is a publicly traded company that specializes in providing self-storage spaces nationwide. With hundreds of locations across the United States, CubeSmart offers storage solutions for individuals, including storage for cars, RVs, and boats as well as office space rentals for business owners.

How is CubeSmart rated?

Breakdown

4.5/5
Services
4.0/5
Security Features
0.0/5
Unit Types Offered

Overall Rating: 3.9 / 5 (Very good)

CubeSmart's self-storage offerings are similar to those offered by other companies in the industry. However, their military discount, office space rentals, and frequent promotions make it a good choice for consumers seeking to store their belongings as well as small business owners looking to set up shop.

CubeSmart Services

Services - 4.5 / 5

CubeSmart offers a variety of storage unit types and sizes in 33 states and the District of Columbia. These units can be used to store cars, RVs, boats, and trailers. Some facilities offer climate-controlled units as well. Additionally, there is office space rental available in some locations. This last service makes CubeSmart stand out from other companies, since most don't have it.

Company Type

  • Self Storage

Coverage Area

  • AL
  • AZ
  • CA
  • CO
  • FL
  • GA
  • IL
  • IN
  • KS
  • LA
  • MD
  • MA
  • MI
  • MN
  • MS
  • MO
  • NV
  • NJ
  • NM
  • NY
  • NC
  • OH
  • PA
  • RI
  • SC
  • TN
  • TX
  • UT
  • VT
  • VA
  • WA
  • WV
  • WI
  • DC
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Types of Storage Units

  • Car/RV Storage
  • Boat Storage
  • Business Storage

Unit Location

  • Exterior
  • Interior

Unit Size

  • 5x5
  • 5x10
  • 5x15
  • 10x10
  • 10x15
  • 10x20
  • 10x25
  • 10x30
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Other Sizes

Storage lockers (4 feet tall)
The above sizes reflect the units' dimensions in feet.

Additional Services

  • Office Space
  • Packing Materials
Climate-Controlled Units

CubeSmart Pricing

Pricing - 4 / 5

Prices range broadly between urban and suburban or rural areas, as can be seen in the example prices we've pulled. Rent is paid month-by-month, and there are discounts available for active military service members. CubeSmart routinely offers promotions in some facilities; consumers should check with the specific location to see if any other discounts apply. Insurance policies are available in some states. Current customers are able to pay online.
Self Storage Metro Price
$261.90 – Long Island City, NY
Self Storage Rural Price
$66.30 – Huntsville, AL
Vehicle Storage Metro Price
$264.60 – North Bergen, NJ
Vehicle Storage Rural Price
$84 – Huntsville, AL
Rental Term
Monthly
The above prices reflect the cost of a standard 10x10 unit.
Insurance Coverage
Discounts
Military
Promotions
1 month's rent free, 15% off monthly rent

CubeSmart Facility Features

Security Features - 4 / 5

CubeSmart has hundreds of locations across the country. Though the specific safety and accessibility features will depend on the facility, most appear to have 24/7 video recording, while many have controlled access and on-site managers. Where facilities have more than one story, an elevator is available, and many others have drive-up access to ground-level outdoor units.

Safety

  • Indoor/Outdoor Surveillance Cameras
  • 24/7 Video Surveillance
  • On-Site Manager
  • Controlled Access
  • Lighting

Accessibility

  • Elevator
  • Drive-Up Access

CubeSmart Company Reputation

Company Reputation - 3.5 / 5

Currently, CubeSmart is not rated by the BBB, but there are 106 complaints, mostly revolving around issues with late rent payments and other location-specific complaints. Reviews on Trustpilot are mixed, but also focus on specific storage facilities. Since each facility is bound to perform differently than the others, it is unwise to make a sweeping generalization about the reputation of the company as a whole. Consumers are advised to research each facility to see if it's the right fit for them.
Number of BBB Positive Reviews
3
Number of BBB Negative Reviews
14
Trustpilot Rating
6.6 out of 10
Date Collected
2018-03-05

Company Profile

Full Name
CubeSmart Storage Units
Company Website
Headquarters
5 Old Lancaster Road, Malvern, PA, 19355

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19 Customer Comments & Reviews

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saltjen
11/22/2023
I rented a space in Brooklyn New York for 1.5 years to store mostly expensive designer clothing. I wanted my clothes to be in a temperature controlled storage space. Recently, I removed my belongings to store at another CubeSmart location (outside of NY) and when I unpacked my clothes, the very next day, I could not believe the state in which my clothing was in!! I was horrified to learn that all of my expensive clothing that I took such good care of…my Frette linen and towels were YELLOW and not just yellow, but a deep yellow in most everything I owned. These are designer clothes and Frette linen and towels were yellow stains everywhere!! I am out almost $20,000. I am hiring Pryor... Read More


W
Wanda B
9/20/2023
Well Self Storage Community of 3103 N Decatur Rd, Scottsdale, GA 30079. It’s official because the Owner, District Manager or Management, has refused to adequately address and put a stop to the cooking and smoking of Meth in the storage building Mold has started to set in. It’s possible it could be coming from the person with the abandoned car parked in the parking lot that someone has been living out of for the last 4-5 months, this was the time I started smelling it in the building and informed ALL of the above persons. Or the new manager because I have smelled the odor while he was present in the building as well. Nerveless mold is starting to form and Meth and or Crack is the fastest... Read More


tstrempeck
6/30/2023
Cubesmart taunton massachusetts location i had my quad stolen in less than a day the first day i had it there literally within hrs, I strongly believe it was the work of the facility manager and at least 1 other and Cubesmart was not cooperative with either or authorities in terms of viewing the 1 and only camera they have which watches only the main gate, i later discovered that there was a hole cut in a fence out back, and people hiding in unrented units whether these are homeless people or potential thieves im not sure, but not very secure. Bottom line is don't rent here if you have something valuable


alpert
5/6/2023
Worst sign-up process I have ever encountered. The electronic system is flawed and reaching a store manager is next to impossible, Never encountered a business that is so ill-equipped for in-person rental agreements. After a failed attempt to sign up online (including the inability to get the deal I was promised just ten minutes before at the unit) it ook be 3 hours and 6 phone conversations and 1 final face-to-face contact to get the job done. Unit location being convenient is the only reason I didn't walk away from the process. But don't worry. After 3 hours of aggravation, they will say "Im Sorry".


eliz.beth.lass
4/25/2023
I have been using CubeSmart for several years and have always been impressed with the courtesy of the employees and the cleanliness of the units.


J
John E
4/18/2023
I've rented storage units with CubeSmart Middleburgh Hts., Ohio for several years. Never had any issues. The staff is very friendly and answered any questions I had no matter how dumb I felt for asking. A few times I forgot to lock my unit. When I got home, I received a call from the office saying the unit was not locked. Good service!! Every new unit I ever rented was clean and secure. The prices are reasonable for the area they are in. Good Job JE


J
Jay
4/16/2023
Smells like something died and is rotting on the floor I was assigned. They don't care to take any action. Not looking forward to having to endure the smell as we move our belongings next week. Also concerned the smell has permeated furniture and clothing items. Speaking to ou attorneys about this awful place 622 Capital Blvd, Raleigh, NC 27603. I am sure the fine print of their contract covers them for no liability,but we shall see. A warning to avoid this place if at all possible.


jfcrew8690
12/15/2022
Do NOT rent from this organization. Their tactic is to get you into the unit, load it with all your stuff, and then within 3 months substantially raise the unit rent, usually around a 45% increase. They know most people don't want to have to move all their stuff out so they get away with it. USE ANY OTHER STORAGE FACILITY!!


D
Debbie
4/30/2022
Awful! They were supposed to set me up for my credit card to be billed monthly. They did not. Now I have to go through hell every month paying them by check mailing it out. They are completely incompetent. I suggest you stay away from this place. It should be automatic on your credit card. But they’re too stupid to do it. Do they really think people put things in storage for two weeks? Or are they just morons? I think they’re morons.


rdecoux2002
4/26/2022
Excellent service from our local CubeSmart team both in terms of their attention to our needs and in terms of communicating, use of the space and costs involved. The unit itself at 81 Cove Street in New Bedford MA is clean and provides carts for moving personal property. However, it did experience flooding, due to a defective roof, which it appears has not yet been fully replaced. That aside, when our unit experienced some minor water damage, the staff quickly alerted us and CubeSmart was prepared to address any damages via the insurance policy they required us to purchase. Fortunately, none of our property was damaged seriously and CubeSmart did move us to a larger unit at the same price... Read More



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