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Life Storage Storage Units Review
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19 Customer Comments & Reviews - see all comments
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Life Storage is a self-managed real estate investment trust that acquires and manages self-storage properties throughout the United States. The company, which formerly operated under the brand "Uncle Bob's Self Storage", is currently one of the largest storage companies in the world, with over 700 self-storage facilities in 28 states.
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19 Customer Comments & Reviews
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I have 1 unit in LS in Portsmouth NH. In Jan 2024 I was going to change to a smaller unit but I cancelled the smaller unit IN PERSON at the office. I was still being charged for the smallern unit which I had cancelled until this month. When I spoke to manager Matt, he told me that I had not cancelled and I would not be receiving a refund from his Life Storage facility. I asked to speak to his boss and he said he was the boss of LS for all of NH and Mass. Interestingly, he had the wrong payment info for my acct --the credit card I first used to rent the 1st was hacked in Jan. 2023 and was invalid. Matt still insisted that I was incorrect about my payment info. In the mean time, I... Read More
Three years as a customer and I have found that many employees care about service and their customers. Local management has always been slow to address problems, and when Life Storage maintenence work damages customer property they refuse to take action and according to Denoi Fields refuse to assist the third party insurance companies paid for by their customers. Poor management is not worth paying the industry's highest prices.
Low online prices are a scam. Been in there a couple months and jacked up price with a massive increase. Almost double. Once you move in they can charge you anything they want. This is why they don't do contracts. So they cam bait you in and then rip you off.
The lights have been out for weeks in my unit making it all but impossible to access items in my storage unit. They told me they were understaffed. How many life storage people does it take to change a light bulb?
I reported the problem to them which leads me to believe they don't regularly survey their property to correct deficiencies or they simply ignore the problem until someone complains. After I reported the problem and followed up a full week later when I found they had done nothing, they said they would replace the bulbs at the end of this week. So 2 weeks to replace the light bulbs
i just rented a unit at life storage in hollywood FL. The manager there is so nice and friendly and help you with all your questions even after working hours. I strongly recommend this one 1109 N 21st Ave, Hollywood, FL 33020.
all units are drive up and it opens from 6:00 am to 10:00 pm. very convenient.
Poor customer service. Bait and switch price increases. Rude and inconsiderate lower and upper management.
Rent raised twice in 3 months. Despicable money grab from people with few options.
I have been a customer for a couple of years, I have had the same unit (inside temp control). Over the past few years the pricing has increased repeatedly. I called the office to complain about the constant increased pricing and was told that she agrees with my complaint because the company is in the million dollar profit margin. Along with standard price increases comes higher late fees as they do not have a flat fee they do a percentage of your rent so as they increase the fee for the unit you get increased for a late fee. This is sheer greed during a time when people may have lost their homes and are storing their belongings. After several years due to this price monopoly I will be... Read More
Bad Service .....Had two units with…
Bad Service .....Had two units with them and they were great as Old Saybrook Storage. Then LS came in with untrained people (if they had anyone available at all) charged Insurance when they had copies of our rider. Late fee on 1 unit even though we had Autopay ust bad customer service people with bad attitude. Vanessa their Lead Manager spoke over me the entire call stating i was wrong .....not customer service driven .....go somewhere else if you can....all that agro for $70 when we were paying over 500/mth......
After being a good customer, with long term storage, on and off since the Uncle Bobs days, I will be emptying my 2 10x25’s and will NEVER use or recommend life storage ever again. I understand that it is a business and that periodic increases are inevitable but 20% is ridiculous!!!
Will have to go through time and expense to move but will be well worth it in the long run. $558 for 500 square feet when I will be getting 504 square feet for $360. Used to love and highly recommend Uncle Bobs. Have been very disappointed and stressed out with Life Storage…they have become VERY GREEDY!!! Rip off artists…would give them ZERO stars if possible!
Top Rated
Our Partner
- The largest online storage marketplace in the United States
- Find and compare storage facilities, read customer reviews, and book online
- Full-service, self-service, and mobile container storage solutions
- College, car, boat, RV, wine, and military storage unit options
- BBB accredited with an A+ rating and a 9.1 (excellent) Trustpilot score
- Reserve Now, Pay Later.