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DocuPop Student Loan Refinance Review
ConsumersAdvocate.org
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DocuPop is not a financial services company nor works with the U.S. Department of Education.
The business offers assistance to borrowers applying for federal student loan consolidation through its complete document preparation service, which ensures all forms are error-free before they are submitted to the DOE.
The business offers assistance to borrowers applying for federal student loan consolidation through its complete document preparation service, which ensures all forms are error-free before they are submitted to the DOE.
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Customer Comments & Reviews
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DO NOT USE DOCUPOP!! I had a terrible experience with this service. It seems they use 3rd party individuals to sell their services - but there is a big disconnect. I made a payment to an individual named Jesse Gathewright. He directed me to use the Docupop website. The link to create my password expired. From there it took weeks to get the issue resolved where I was even able to login to the website. Made calls myself to docupop, days where no one even picked up. Then when finally my paperwork was available for me to process - it's asking me for payment. NO RECORD OF THE PAYMENT I ALREADY MADE. Then Jesse asked me if I had paid. I gave him my credit card information over the phone. Overall... Read More
Docupop
Company Rep of DocuPop Student Loan Refinance
Official Response
Company Rep of DocuPop Student Loan Refinance
Hi Leah,
We're sorry to hear that you had an unpleasant experience. We take each and every member very seriously and take in all criticism to improve the customer experience. Some days are simply busier than others, and we're sorry to hear that our representatives weren't able to get to you in time. Our member's fee is currently in place just so our representatives are able to care for each application with the time it deserves, for the highest quality and result. We hope that you want to stay with us as a Docupop member.
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Our Partner
- Compare personalized prequalified rates from multiple lenders
- No impact on your credit score to compare rates
- No origination fees or prepayment penalties
- Free customizable rate & monthly payment comparison tool
The company does, however, offer assistance with the preparation and submission of federal Direct Consolidation Loan applications.
As part of its service, DocuPop ensures the accuracy and precision of all forms before submitting them to the U.S. Department of Education.
Consumers should be aware that the company's full-service document preparation is NOT free and does not guarantee the approval of consolidation loan applications.
Applying for consolidation is free and can be a straightforward process if done through the U.S. Department of Education, yet those who don't want to complete the application themselves or don't have the time to do it may benefit from this service.