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Jackson Hewitt Tax Software Review


ConsumersAdvocate.org Rating: 3.6 / 5 (Very good)
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Jackson Hewitt is a tax preparation service that is available online or through its 6,300 locations nationwide. For more than two decades, Jackson Hewitt has been helping people across the nation create accurate tax returns and get bigger refunds. The company’s online service comes in four versions that range from its Free to Premium services. Federal returns are free but State Additional services come at $34.95.   

Platform

Online

Versions

Jackson Hewitt's online tax plans come in three unnamed versions: free, $34.95, and $54.95

Plans and Features

Free

  • Free Federal 1040EZ
  • Includes state returns
  • Free W2 download
  • Free last year return import (Turbo Tax, H&R Block, TaxACT)
  • Health coverage exemptions
  • Free unlimited chat and email support
  • Earned income credit with no dependents

$34.95 *** Plus $36.95 – State Additional

  • All Free Plan features
  • Best for those filing with children or other dependents
  • Dependent care expenses
  • Student loan interest deductions
  • Schedule EIC and child tax credit
  • Premium tax credit

$54.95 *** Plus $36.95 – State Additional

  • All Basic Plan features
  • Best for those with income over $100,000, self employed, or property owners
  • Itemized deductions, other income, credits, or deductions
  • Health savings accounts
  • Earned income tax with dependents
  • Child care and dependent care expenses
  • Education expense dependents

Features

Federal Tax Preparation (Free)
State (additional fees required)

Data import

  • Previous year’s tax returns
  • W-2 and 1099
  • last year return import (Turbo Tax, H&R Block, TaxACT)

Accuracy

  • 100% accuracy guarantee
  • Life events (instantly change your status, personal information)
  • Tax review
  • Professional/ auditor tax preparation assistance

Refunds

  • Direct deposit to your bank account
  • Check refund
  • Use deductions to pay for tax preparation services

Support Services

Expert support available
Hotlines
Live chat support
Email

Jackson Hewitt Tax Preparation Software Summary

Jackson Hewitt offers a good mix of tax preparation products but is a bit pricier compared to similarly featured products. Each edition is designed to meet specific tax preparation requirements with its Free version offering excellent help for those with simple tax preparation needs. Overall, Jackson Hewitt has solid tax preparation features and support services that can make your next tax return a little bit less taxing.    

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Customer Comments & Reviews

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Nel V
4/15/2021
I just tried to do the chat feature and ask a question about filing a state return to NY state when I am a resident of Florida. I just went through an entire program with a competitor tax site, got to the end and it said I couldn't submit the form for non-residents state tax. So, I was asking the chat representative this question up front. He didn't get it, gave me the wrong answer "there is only one state form'. Um, no there isn't-there is a form for residents and a form for non-residents but obviously they'd both use the same data. Anyway, he got real snippy real fast and long story short I logged out and won't be using this company. They can't even hire people who can have a 2... Read More

B
barbara w
7/24/2020
your service is terrible you screwed up both my federal and state taxes and no refund filed in february am still waiting in july have called many times and only get a bunch of dingalings that say taxes are pending had to hire an accountant at $140 per hour to straighten this mess out but i suppose you will still want your $400 fee

Christine R
2/4/2018
Why does the Jackson Hewitt tax refund in person cost around $200-450 ?

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Same-day filing service available

  • Match with local tax experts who can do your taxes, start-to-finish
  • Pay only when TurboTax is ready to file with the IRS
  • 100% accurate calculations, 100% lifetime audit support
  • Every return filed securely with IRS e-file
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