Squaremouth Travel Insurance (Canada) Review

How It Works

Customers who live in the United States or Canada can visit the Squaremouth website to search for and compare travel insurance policies from a variety of the industry’s leading providers. 

Customers need to fill out the trip info (dates, main destinations), traveler info (country and province of residence, age, number of travelers, citizenship), and trip cost (total amount, whether the trip is already paid for, and whether they want complete cancellation coverage).

Once this information is entered, a list of eligible policies is shown and customers can view each of them to determine which one works best. Customers can also filter the search results by choosing different types of coverage options and benefits. 

The policies offered through the insurance providers on Squaremouth are focused on all of the main benefits needed for travel insurance such as cancellation, medical, evacuation, loss or delay, accidental death, and others. Customers can view what each of these benefits entails and view each individual policy to learn what it offers. 

Customer Service

Squaremouth prides itself on its award-winning customer service. The company has customer support representatives available via phone, email, or chat to help with any issues regarding the purchase of policies through Squaremouth. 

Even though Squaremouth does not directly service the policies it sells, it does offer customers the tools and resources necessary to resolve their issues. If a customer needs to contact the travel insurance company that sold them the policy, Squaremouth has all the information on how to contact the insurance provider, including customer service, emergency assistance, and claims. Customers should remember that, since Squaremouth does not service the policies, all claims must be made through the insurance provider that sold the policy to you.

Squaremouth also offers its Zero Complaint Guarantee for every policy that’s purchased through its website. The guarantee states that if you’re unsatisfied with the handling of your travel insurance claim, you can fill out a short form and have Squaremouth’s team of licensed claim adjusters review the case and take it up with the insurance company on your behalf. If Squaremouth is not satisfied with the complaint resolution, it will proceed to remove the insurance provider from its website. 

The Zero Complaint team is available via phone on weekdays from 8:00 a.m. to 4:00 p.m. ET.

Tools and Resources

Squaremouth’s website contains comprehensive resources to understand how travel insurance works and what it’s best used for. It has information about Covid-19 requirements for different destinations, as well as travel restrictions and visa requirements for international destinations. Each destination’s overview page provides a helpful primer to know what to expect.

The website also contains information about each insurance provider, specifically their AM Best ratings which give you an idea of the provider’s ability to pay out claims. This allows the customer to conduct some required research before choosing a travel insurance provider.

Reputation

Squaremouth enjoys very favorable customer reviews and scores 4.82 out of 5 with more than 36,000 reviews on the online rating site ResellerRatings.com. On the other hand, it does not enjoy favorable reviews on either the Better Business Bureau (BBB) or Trustpilot. It is not an accredited business with the BBB and currently holds a D- rating, with seven complaints closed during the last year. On review site Trustpilot it has a “Poor” rating of 2.4 out of five stars, though with only seven customer reviews.

While these ratings reflect the specific experiences of these customers with Squaremouth, it should be noted that most reviews for insurance are generally focused on the negatives and are seldomly written when the insurance does its job. In addition, some negative customer reviews for Squaremouth are related to issues concerning the particular insurance provider and not to Squaremouth’s services as such.

Overview

Squaremouth offers travelers from Canada a wide range of policy options through their network of travel insurance providers. Although the limited online customer reviews are unremarkable, Squaremouth excels in offering award-winning customer service matched with broad and thorough online resources. All this helps to make informed consumers that are sure to find the best possible travel insurance policy for their situation.