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Faye Travel Insurance Review


ConsumersAdvocate.org Rating: 4.7 / 5 (Excellent)
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Faye is a travel insurance startup founded in 2019. The company offers whole-trip travel insurance for a variety of international and domestic travel destinations.
 
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How is Faye rated?

Breakdown

4.7/5
Coverage
4.9/5
Extra Benefits
4.7/5
Financial Strength
4.7/5
Price & Reputation

Overall Rating: 4.7 / 5 (Excellent)

Faye provides comprehensive coverage for travelers that include baggage loss, trip cancellation and medical coverage. The company gets high marks from us for the strong reputation of its insurance underwriter, extensive coverage and the convenience for the insured party to make claims online through an easy-to-use app. Faye streamlines the travel insurance process as much as possible, offering support that’s easy to access while not cumbersome to the travel experience.

Faye Plans & Coverage

Coverage - 4.7 / 5

Faye’s travel insurance plans cover most of a traveler’s usual woes when visiting another country, including unexpected cancellations and delays, natural disasters and even political turmoil. The company also treats COVID-19 like any other illness and can cover non-refundable medical and trip delay expenses if you become ill with COVID-19 in-trip and need to stay longer. Coverage includes emergency medical expenses, quarantine accommodation and extensions costs, although it does not cover federally mandated testing. You can submit a claim through the company’s app or through e-mail in an entirely digital process.
Available Plans
Pre-existing Conditions
Comprehensive
Trip Cancelation/ Interruption
Medical
Baggage
Trip Cancellation/Interruption Coverage
Injury/Illness/Death of Traveler
Injury/Illness/Death of Non Traveling Family Member
Natural Disaster at Destination
Tour Operator/Airline/Cruise Line Ceases Operation
Terrorism/Evacuation at Destination
Victim of Crime Prior to Trip
Theft of Passport Prior to Trip
CFAR Coverage (Cancel for Any Reason)
Unforeseen Pregnancy of Traveler
Birth of Family Member's Child
Quarantine of Traveler or Travel Companion
Traffic Accident on Departure Date
Injury/Illness/Death of Host Overseas
Legal Separation or Divorce
Home or Destination is Uninhabitable
Travel Delay of 24 Hours or More
Cancellation of Multi-Day Tour
Relocation or Layoff by Employer
Military Service Obligation
Emergency Medical and Emergency Transportation Coverage
Doctor, Hospital, or Other Licensed Provider
Dental
Emergency Medical Evacuation/Repatriation
Transport Family Member to Bedside
Transport Children Home
Baggage Coverage
Lost/Damaged/Stolen
Baggage Delay Coverage

Emergency Medical Coverage Details

Emergency Medical Pre-Existing Condition Coverage

Baggage Coverage Details

Receipts Required for Valuable items

Faye Financial Strength

Financial Strength - 4.7 / 5

Plans consist of travel insurance underwritten by United States Fire Insurance Company and non-insurance assistance services such as 24/7 travel assistance and real-time flight alerts, as well as emergency medical services provided by Global Excel Management Inc. The United States Insurance Company is rated A by the A.M. Best of 2021.

Faye Price & Reputation

Price & Reputation - 4.7 / 5

Pricing on travel insurance varies by the level of coverage. An example basic plan with Faye traveling to Germany for one customer for one week comes out to $135, with extra charges for add-ons like car rental care, cancel for any reason and pet care. Faye has a 4.5 rating on Trustpilot, with the majority of reviews rating the company “excellent”, although it only list 20 reviews. Faye is not yet listed or rated on the Better Business Bureau
Date Collected
2022-07-25

Faye Customer Assistance Services

Extra Benefits - 4.9 / 5

Faye offers 24/7 assistance 365 days a year, allowing you to talk to real humans when you run into a problem pre-trip and in-trip overseas or need a clarification of what exactly is or not covered. Faye's email support team can be reached at support@withfaye.com.

The company also has an app available in the Apple App Store or Google Play Store where you can sign up for coverage, stay up-to-date with real-time flight updates and your destination's COVID-19 requirements, and also contact the company directly.
24/7 Support
Mobile App
Homepage URL
https://www.withfaye.com/
Company Phone
(833) 240-7056

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Customer Comments & Reviews

Loading Reviews ...
carlos.guillermo.solomon
1/2/2023
Faye is a Scam. The4y did everything they could to avoid coverage. I had a ski trip to Breckenridge, which I had to cancel because my mom had a medical emergency. Faye went out of her way not to cover my canceled trip by arguing that my mother fell ill a week before she was transferred to the hospital. My mother has had emphysema for over a year, but she had not had a hospital emergency (ER). They argued pre-existence of the disease.

Jeff  
Official Response

VP of Claims of Faye Travel Insurance
Hi Carlos, We truly go the distance to make sure those traveling with Faye benefit from our whole-trip protection to the fullest. Unfortunately in this case, we were unable to reimburse you as the circumstances at hand (which we won’t share publicly for privacy purposes) prohibited us from doing so. We wish your mom good health and can be reached at support@withfaye.com if you’d like to continue the conversation there.
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