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SquareMouth Travel Insurance Review


ConsumersAdvocate.org Rating: 4.6 / 5 (Excellent)
9 Customer Comments & Reviews - see all comments
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Founded in 2003, Squaremouth is an online company that compares travel insurance policies from leading insurance companies and cross-references them with consumer reviews to recommend the best travel insurance coverage to travelers. The company is headquartered in St. Petersburg, Florida.
 
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How is SquareMouth rated?

Breakdown

4.7/5
Coverage
4.5/5
Extra Benefits
4.6/5
Financial Strength
4.6/5
Price & Reputation

Overall Rating: 4.6 / 5 (Excellent)

Squaremouth is a great choice for customers who would appreciate having help with navigating the complexity of travel insurance policies. Squaremouth's website makes it easy to request and compare quotes and coverage from their insurance carrier partners, many of which are well-established in the travel insurance sector.

The best part of Squaremouth's service is its immediacy. Quotes are available for comparison instantly after you submit a very simple questionnaire. That questionnaire does not even require you to submit your name, just some basic details about your trip such as your departure and arrival dates and your destination.

Squaremouth stands behind all of their insurance providers and even extends a Zero Complaint Guarantee, which is their promise to assist you in trying to resolve any problems you may encounter, including claims assistance.

SquareMouth Plans & Coverage

Coverage - 4.7 / 5

Squaremouth does a good job of explaining the various types of coverage available to travelers, but coverage will vary depending on the policy you choose. When Squaremouth makes recommendations, they also include details of the benefits offered by each plan so you can compare easily and find the policy that best suits you. Customers can also use custom filters when searching for a policy that meets their needs. Squaremouth makes it easy to compare the policies that interest you side-by-side.
Available Plans
Comprehensive
Trip Cancelation/ Interruption
Medical
Baggage
Accidental Death
Group
Trip Cancellation/Interruption Coverage
Injury/Illness/Death of Traveler
Natural Disaster at Destination
Tour Operator/Airline/Cruise Line Ceases Operation
Terrorism/Evacuation at Destination
CFAR Coverage (Cancel for Any Reason)
Emergency Medical and Emergency Transportation Coverage
Doctor, Hospital, or Other Licensed Provider
Dental
Emergency Medical Evacuation/Repatriation
Baggage Coverage
Lost/Damaged/Stolen
Baggage Delay Coverage

Emergency Medical Coverage Details

Emergency Medical Pre-Existing Condition Coverage

Baggage Coverage Details

Maximum Baggage Reimbursement
$0
Valuable Item Limit
$0

SquareMouth Financial Strength

Financial Strength - 4.6 / 5

Squaremouth is not rated by the organizations that typically evaluate the financial strength of a company. When purchasing a policy, it's advisable to investigate the financial strength of the companies actually providing the policies you are considering. Squaremouth displays the financial rating for every insurer they partner with on its website and only partners with insurers who are rated "Good" or better by AM Best.
Financial Information for Marketplaces
Since Squaremouth is an insurance marketplace or aggregator, it may refer its customers to any one of a number of insurance companies. Different insurers have different financial strengths, so consumers are advised to investigate the finances of any insurance company recommended by any agent, marketplace or aggregator.

SquareMouth Price & Reputation

Price & Reputation - 4.6 / 5

Squaremouth is a travel insurance aggregator or marketplace site. They do not determine policy prices themselves, rather their insurance company partners do. Your cost depends on the particular policy you choose from among the several recommendations Squaremouth makes. They make it easy to choose the policy that best fits your budget. One advantage Squaremouth offers is that you can view policy details in real time without providing any personal information at all.

Squaremouth receives a D- rating from the BBB. There are a handful of negative reviews for the company. We looked into them and it seems that he negative reviews hold Squaremouth responsible for problems that would have been more appropriately addressed with the insurance carrier that wrote the policy and was responsible for paying claims. One review had to do with a trip cancelled due to the COVID-19 pandemic. The entire travel insurance industry is dealing with this issue and for the most part, they are denying claims, arguing that people can still choose to travel.

Squaremouth receives a 3.5 rating on Trustpilot, but that rating is based on just a handful of reviews. Their positive reviews speak to the ease of comparing quotes on Squaremouth's website, which we affirm. Again, the negative reviews seem to raise issues that relate to the insurance carriers Squaremouth partners with. It's critical to read and understand the specific details of any policy you're considering before you pay for it.
BBB Rating
D-
Number of BBB Positive Reviews
0
Number of BBB Negative Reviews
5
Date Collected
2020-05-13

SquareMouth Customer Assistance Services

Extra Benefits - 4.5 / 5

Customers using the Squaremouth website can compare the extra benefits included in policies Squaremouth recommends through the detailed coverage summaries available online when you request a quote. Customers also have the ability to add custom filters to search for policies that meet their specific needs and can select the policies that interest them to perform side-by-side comparisons.
24/7 Support
Mobile App
Homepage URL
https://squaremouth.com
Company Phone
(800) 240-0369
Headquarters Address
100 2nd Avenue South, Suite 1200, St. Petersburg, FL, 33701

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9 Customer Comments & Reviews

Loading Reviews ...
runn753
11/23/2023
Short review: IMG doesn't give clear explanations and takes forever to get back to you. Squaremouth initially talks a good game but in the end wouldn' t even respond any more to our queries. We will not be using either company for future travel insurance. Long review: My wife and I are frequent travelers and routinely take out travel insurance for our trips. I have used squaremouth.com for several years and it identified IMG iTravelInsured as our best option for several trips. Of course, you don't know if your insurance is any good until you actually need it... That takes us to a cruise from NJ to Iceland in Aug'22. My wife got COVID the last day of the cruise. So we were confined to... Read More

M
Marny D
2/21/2023
Sadly, after years of buying travel insurance on Squaremouth I have found out the hard way that this is just one more legal insurance scam. How can an insurance company say they provide trip interruption insurance and then say they won't cover it because they didn't specifically list an airport closure due to an airplane crash. Really? Yep, that's the kind of company this is. Won't be using you again.

D
Doug B
11/15/2022
Here was my response to them after their refusal to cover a flight cancellation where I had no choice but to purchase additional tickets to get home on the last leg of an international flight: "If your policies are anything other than deceptive, I am completely blind. The face page / summary of this policy clearly states that you provide coverage with a Trip Delay of a minimum of 6 hours with no mention of a 48 hour complete cessation of service requirements. In my book, that makes your company a lying, cheating, misrepresenting bunch of crooks. I shouldn’t have to read the fine print to find out how you plan to get out of your commitment for coverage. Thank goodness we didn’t have a... Read More

twobrix
9/20/2022
No response ..Seven corner and square mouth is a scam. Do not use them. 2 bad experiences with square mouth

hannah.c.vassar
7/18/2022
SHADY Business something fierce! Travel delay 7 months ago incurred hundreds of dollars lost, submitted claim and was sent $35 per person to cover it.. yeah, that doesn't even remotely cover the delay. They will put you through the ringer and wait until they exhaust you in hopes you won't make them work it. DO NOT USE

J
Jennifer C
5/19/2022
I found Squaremouth to be very helpful in comparing quotes and policies for many different insurance companies. Unfortunately I discovered quite by accident that their quote was quite a bit higher than if I book directly with the insurance company. I hate to use a service and then not give them my business, but it didn't make financial sense to spend so much more money when I could book directly for a lot less once I had chosen my plan.

lkurnick19
2/11/2022
do not buy insurance from them. They offer no help when you file a claim

G
gary
11/30/2021
Called Squaremouth and asked for assistance, (Nationwide travel insurance not responding to my travel claim, over a mouth, no response. ) Spoke to Venus L. at Squaremouth . She told me Squaremouth does not have a Squaremouth Zero Complaint Guarantee. Then I read her below: Her response, we don't do that. Also she said there was no manager to speak with at Squaremouth From web site: What is our Squaremouth Zero Complaint Guarantee? Every policy purchased through Squaremouth comes with our unique Zero Complaint Guarantee. Our Zero Complaint Guarantee is our promise that the travel insurance policy you purchase through Squaremouth is from a reputable provider who will handle... Read More

hennatatham
9/10/2020
I found Squaremouth to be very helpful. I had to cancel trips due to major health issues and after reaching out to the insurance company Squaremouth helped expedite the refund. The insuance company dragges their feet, what was 6 weeks b3came 3 months. Squaremouth was easy to talk to and quickly resolved the delays. I will use them again.

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