AIG Travel Guard Insurance Review
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29 Customer Comments & Reviews - see all comments
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Travel Guard is a travel insurer owned and operated by AIG, a Fortune 500 multinational insurer headquartered in New York City. Travel Guard has been in business for over 35 years and offers various travel insurance policies, travel concierge services, emergency evacuation coverage, and specialized identity theft protection for travelers.
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29 Customer Comments & Reviews
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We purchased AIG/Travel Guard travel insurance through Expedia for our hotel rooms in Vancouver for June 2020. We had to cancel our cruise, flights, and hotel rooms in January because of my immune system and the Covid 19 scare. We received our cruise money back from Holland America, our flight refund from Allianz but are still waiting on AIG/TravelGuard. I don't know where these reviews are coming from, but when I check AIG/Travel Guard on line, they have a 1 1/2 star rating out of five and I can see why. I have send documentation now for over 2 months and when I check to see where my refund is, all I get is "UNDER REVIEW". Please NEVER use AIG/Travel Guard.
We booked a trip to France and leaving Italy for early May. And bought the Travel Guard trip insurance. On February 28th, there was a travel ban issued in Italy. We submitted a claim that day saying we cannot travel there due to Coronavirus outbreak/ travel ban. We received an email yesterday saying that a viral outbreak in the country your flying to is not cause to refund your tickets. Excuse me? Then you travel there. Total waste of money and scam. DO NOT WASTE YOUR MONEY! Airlines will work with you to reschedule! Shame on you AIG and Travelguard!
Frankly, the travel insurance policy is entirely fraudulent. My flight was cancelled by my airliner, and Travel Guard refused to cover my ~$300 of incurred expenses. They claimed that my expenses were not covered under my plan. My plan was literally called FLIGHT CANCELLATION plan, and Travel Guard said that it did not cover the expenses from my flight being cancelled. With something as unbelievable as this, I will actively go out of my way to ensure that none of my friends, colleagues, acquaintances ever purchase Travel Guard.
I purchased AIG/Travel Guard travel insurance in Dec/2019 for a flight I was taking in late Jan/2020. I had to cancel my trip because of complications arising from my dads death last year. I cancelled my flight and was told there would be a penalty of $200 with the airline but that my flight insurance would cover the cost. I phoned AIG/Travel Guard insurance and they said I would have to file a claim with them. I looked at the claim and they wanted my dads death certificate and social insurance number. Why the heck do they need that stuff? I spoke to a lawyer about this and he stated that I didn't have to give that info to some unknown insurance firm. I called AIG/Travel Guard back, told... Read More
Offer a lot of service yet backpedal when a simple claim is made. I wanted to cancel the trip 1.5 months in advance.....wan on the end of the rattled off multiple forms for a mere cancellation. Not helpful and she seemed bothered from the moment she spoke
In March 2015, my 96 yr old dad ended up in the hospital the day before my trip to the Holy Land, so I obviously canceled on the last day. Travel Guard was awesome so I used them for two trips after that!
Attempts to file a claim for trip cancellation policy is a nightmare. Inconsistent information given every step of the way which appears to be an obvious attempt to avoid paying a valid HONEST claim. This company should be reported as a scam for those purchasing this type of insurance.
This is my first time getting a travel insurance but this has been the very bad experience for me and my family. we got into car accident on our trip but Travel guard does not want to refund our funds we paid for all the treatment we got , yet I was told that we can pay for everything out of pocket then we submit everything refund will be processed. I will never recommend this insurance to any please stay away from this company(Travel Guard insurance). Am forced to get a lawyer although thought this was going to be processed the way I was promised once I get back to the USA.
On the middle of a transatlantic cruise in the middle of the Atlantic Ocean, my wife suddenly became ill. It’s a worst case scenario, 1000s of miles from the nearest port and only option is a clinic on the ship. She was rushed to the ships doctor and they took vitals and did lab tests. In the meantime, I used the ship-to-shore radio to call AIG very early in the morning. The first person took my information and placed me on hold to speak to a specialist. Because it costs $5 a minute, I hung up after a couple of minutes. I figured it would be better to contact them later when it wasn’t insanely expensive to call. AIG reached out to me immediately with multiple emails... Read More
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