TravelInsurance.com Review

Hello Todd, Thank you for your feedback. We do not have any communications from you in our customer support system or review system. Please feel free to contact us directly on our website and we are happy to look into this for you. While TravelInsurance.com is a comparison website and doesn't administer claims for any insurance companies, if you contact us directly, we would be happy to escalate this matter to our contacts at John Hancock / Seven Corners to get more information and see what transpired and if there is anything that can be done to make your experience with them more satisfactory. Kind Regards, TravelInsurance.com

Dear Beth, Thank you very much for purchasing a policy on TravelInsurance.com and for leaving a review. While we understand your frustration in having to show proof to an insurer when filing a claim, that is how all insurance works (home, auto, life, health, travel, pet etc.). Every insurance company requires proof when you file a claim. TravelInsurance.com is a travel insurance comparison site and we do not handle claims for the insurance companies listed on our website. A claim form must be filled out with the insurer in order to file a claim and have it processed. Because we take these types of reviews seriously, I went back and read the archived chat between you and our live chat agent on TravelInsurance.com. Our live chat agent verified twice during your chat that you will need to show proof of the positive Covid test along with physician certification if you wanted to file a claim due to that and you acknowledged that fact twice in the chat. We are pleased to see that our live chat agent gave you the correct information on this matter and wish you the best. Kind Regards, TravelInsurance.com

Thank you so much for your thoughtful and honest review. While we were disappointed to hear of your issue regarding the slower than desired claims response from the third party insurer (not TravelInsurance.com) due to the pandemic, we were more than happy to work with the insurer to get your claim processed to your satisfaction. Customer service and satisfaction is our top priority at TravelInsurance.com and we were so happy to be of assistance and are honored to have you as our customer. All the best, TravelInsurance.com

Hi Linda, Thanks so much for your valuable feedback and we are honored to have you as a customer! Best, TravelInsurance.com

Dear Harry, Thanks so much for your feedback! We are very sorry to hear of your experience with Generali / CSA and I wanted to provide some context below and also let you know (at the bottom of this reply) how we made this situation right for you since we value you as a customer along with all of our customers. Please note that we are TravelInsurance.com, a third party aggregator that sells many different travel insurance policies from multiple providers. 1) We are not the policy administrator or insurer and do not have access to customer claims or policy administration after purchase. Inquiries about cancellation of policies or claims will need to be pursued directly with the insurance provider, which in this case is CSA Travel Protection / Generali Global Assistance. 2) When a customer purchases an insurance policy via TravelInsurance.com, the insurer (in this case, CSA Travel Protection/Generali Global Assistance) is the final merchant of record, as indicated on the customer’s credit card statement. TravelInsurance.com is not the merchant of record and doesn't receive any customer funds from the credit card purchase. We do not mark up the prices of the insurance in any way shape or form. 3) Instantly upon purchase, the insurer (CSA Travel Protection / Generali Global Assistance) emailed the policy documents to your email address and TravelInsurance.com also sent you an order confirmation email. In the email from CSA / Generali, the insurer provided their contact information (phone number) and information about their 10 day free look period. This means the customer can use that contact information to contact the insurer at any time. You also could have cancelled the policy within the 10 day free look period. Given that you wanted to cancel outside of the insurer’s free look period, the insurer decided to make a one time concession to customers affected by COVID-19 to offer them a voucher for the full value of their travel insurance policy to be used on a policy for a future trip. The insurer is not under obligation to do this when outside of the 10 day free period, but offered it to help customers affected by COVID-19. You were not happy that you were offered a voucher by the insurer and we understand that. In looking at the history of your communications with TravelInsurance.com, our team members responded nearly instantly to all of your concerns and I am happy to report that in the end, we were able to help get you a full refund of 100% of the premium paid to CSA / Generali, applied to the credit card you used when purchasing. Again, we greatly value you as a customer and hope you are pleased that you were given a full refund. Please stay safe and healthy and we hope you are able to make your trip again soon! Kind Regards, TravelInsurance.com

Please feel free to call the phone number listed on your policy documents or initiate a live chat or open a support ticket on our website (https://www.travelinsurance.com). We look forward to assisting you.

Thank you so much for your purchase and for your valuable feedback! Our mission is to make buying travel insurance easy for all consumers by saving them time and money and we are happy we could achieve that for you.