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Rocket Mortgage VA Loans Review


ConsumersAdvocate.org Rating: 4.7 / 5 (Excellent)
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Rocket Mortgage is a platform that allows users to apply for home loans on smartphones. The process is completely paperless, and offers customizable solutions for VA loans based on real-time rates. The app has 24/7 security monitoring, thereby ensuring the safety of their users' personal information.

How is Rocket Mortgage rated?

Breakdown

4.6/5
User Experience
5.0/5
Tools & Resources
4.6/5
Expertise

Overall Rating: 4.7 / 5 (Excellent)

Rocket Mortgage offers a broad range of loan products and a streamlined mortgage application that provides customers with intelligent and customizable solutions based on the lowest rates in the market.

Military servicemembers or veterans looking for an effortless and convenient loan process will find an ideal match in Rocket Mortgage, a financially stable and dependable company with over 30 years of experience in the industry.

Rocket Mortgage Tools & Resources

Lender Type
Lender
VA Loan Types
Purchase
Rate & Term Refinance
Streamline Refinance (IRRRL)
Cash-out Refinance
Jumbo
Property Types
Single Family Home
Multi-family Unit
Townhome
Condo
Mobile/Manufactured Home
Term Lengths
30 Year Fixed
20 Year Fixed
15 Year Fixed
Adjustable Rate Mortgage Terms
5/1 ARM
1 Year ARM
Maximum Loan Size
$1,500,000
Minimum Loan Size
$36,000

Tools & Resources - 5 / 5

Rocket Mortage offers an array of rate and term, streamline refinance, cash-out refinance, and jumbo loans with fixed and adjustable mortgage terms for veterans and active servicemembers looking to build, purchase, or refinance their homes.

Those who apply through Rocket Mortgage's convenient online platform can obtain loan amounts ranging from $36,000 to $1,500,000, considerably more than other online lenders and marketplaces.

Rocket Mortgage User Experience

Fee Information
VA Funding Fee
Waived Fees
No prepayment penalties, No Private Mortgage Insurance
Minimum Credit Score
620

User Experience - 4.6 / 5

Rocket Morgage does not apply prepayment penalties or require their applicants to obtain private mortgage insurance.

Their application process cannot get any simpler; it allows customers to effortlessly share their banking and employment information with the click of a button, providing them with affordable home estimates as per their specifications. Customers are able to browse without the hassle of paperwork, phone calls, or waiting periods.

According to Quicken Loans, credit scores as low as 620 may qualify for VA loans and borrowers may be able to roll the funding fee into the loan amount to limit closing costs.

On March 30, 2020, the company addressed how the coronavirus pandemic might affect the mortgage process in some areas. It stated:

"Even though shelter-in-place orders are in effect in many areas of the country, the mortgage process can still continue. Appraisers, closing agents and other people who need to enter your home can still do so under the shelter-in-place order. In some cases, we even have alternative ways to complete these parts of the process that don’t require entering the home.

We’ve made a slight adjustment to our rate lock process to accommodate shelter-in-place orders. Under normal circumstances, you’d lock your rate before underwriting begins. In areas where shelter-in-place orders are in effect, we can’t offer long rate locks because everything is changing so rapidly. If you’re in one of these areas, you’ll simply lock your rate closer to closing day."

Rocket Mortgage Expertise

Memberships & Regulatory Info.

Nationwide Mortgage Licensing System ID
3030
Nationwide Mortgage Regulatory Actions
4
NMLS Collection Date
2019-03-13

Online Reviews

Trustpilot Rating
4.7 out of 5
BBB Rating
A+
Date Collected
2019-03-13

Expertise - 4.6 / 5

Quicken Loans is a BBB accredited business with an A+ rating based on mostly positive customer reviews.

The company also holds a Trustpilot score of 9.4 based on 94% positive customer feedback.

There have only been four regulatory actions brought against the company in the Nationwide Multistate Licensing System & Registry, an incredible feat for one of the largest online retail lenders in the United States.

Contact & Additional Information

Homepage URL
Company Phone
(800) 304-1225
Headquarters Address
1050 Woodward Avenue, Detroit, MI, 48226
Mailing Address
1050 Woodward Avenue, Detroit, MI, 48226

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Customer Comments & Reviews

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Joseph G
8/6/2021
We are relocating. They want me to be living in the new state and working there before they will give me a preapproval? That is so stupid, how can you possibly be living there if you havent bought anything yet. Spent an hour on the application and chat session, what a waste of time.