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USAA Bank VA Loans Review


ConsumersAdvocate.org Rating: 4.7 / 5 (Excellent)
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USAA is a financial company that has been dedicated to serving military service members, veterans, and their families since its founding in 1922.

Starting in insurance, the company has expanded into banking, real estate, investment, retirement and IRAs, health insurance, and even shopping and discounts. They are a BBB-rated organization with an A+ rating.

How Do We Rate USAA Bank?

Breakdown

4.5/5
User Experience
4.7/5
Tools & Resources
5.0/5
Expertise

Our Overall Rating: 4.7 / 5 (Excellent)

USAA Bank offers a full range of mortgage products. Some may not require a down payment, or PMI, and USAA does cover most fees for VA Interest Rate Reduction and Refinances Loans (IRRRL).¹

While USAA Bank specializes in VA lending, they also offer a full suite of conventional products, meaning they’ll get you into the right loan, no matter your situation.

Their award-winning customer service and single point of contact model help to smooth the mortgage process.

USAA Bank Tools & Resources

Lender Type
Bank Lender
VA Loan Types
Purchase
Streamline Refinance (IRRRL)
Cash-out Refinance
Jumbo
Property Types
Single Family Home
Multi-family Unit
Townhome
Term Lengths
30 Year Fixed
20 Year Fixed
15 Year Fixed
10 Year Fixed
Maximum Loan Size
$3,000,000

Tools & Resources - 4.7 / 5

USAA Bank mortgages cover a wide variety of loan options with different terms and specifics.

Nearly two-thirds of the mortgages the company originates are VA loans, making them a specialist in the field.

They also originate a wide variety of conventional loan types, including a special low-down payment product for first-time homebuyers, meaning they can always review your specific situation and provide expertise on the right product for you.

USAA Bank User Experience

Fee Information
*IRRRL Refinances have no origination, appraisal, title or funding fees.¹ Other products may have up to a 1% (1 point) lender origination fee.
Minimum Credit Score
620
Closing Time
30 to 45 days

User Experience - 4.5 / 5

USAA Bank currently charges a fairly low 1% origination fee for conventional loans up to $129,500 and a flat fee of $1,295 for loans above, but there are no additional underwriting or hidden fees.

For their streamlined (IRRRL) refinance, they cover most fees¹, making it a very popular loan type among the company's members and their closing time is standard at 30 to 45 days.

The easy application process makes them an excellent choice for VA loans.

USAA Bank Expertise

Memberships & Regulatory Info.

Memberships
FDIC
Nationwide Mortgage Licensing System ID
401058
Nationwide Mortgage Regulatory Actions
0
NMLS Collection Date
2022-07-01
CFPB Collection Date
2022-07-01
Standard & Poor's Financial Rating
AA+
Moody's Financial Rating
Aaa
AM Best Financial Rating
A++

Online Reviews

Trustpilot Rating
1.3 out of 5
Date Collected
2022-07-01

Expertise - 5 / 5

USAA Bank VA loans have an excellent financial reputation within the mortgage lending industry and can compete well with other lenders in this highly competitive marketplace.

Their customer service is virtually second to none, with just one single point of contact assigned during each stage of the process.

This means that members speak to one specific loan officer and one specific processor, making application and processing easier to understand and tailored to fit members' needs.

Disclosures

¹ USAA Bank covers the appraisal, title and VA funding fee on a VA IRRRL. Payment of discount points, taxes and insurance and HOA fees are the responsibility of the borrower.

USAA Bank Mortgage offers mortgage products to members where the property is located within the Continental United States, AK, HI and DC. Excludes properties within U.S. Territories.

Minimum loan amount requirements may apply.

VA loans require an upfront, one-time payment called a VA funding fee, collected at closing, and is non-refundable. The fee is determined by the loan amount, your service history and other factors. A down payment on your VA loan may be required in certain circumstances and maximum loan limits vary by county.

A home loan refinance may be useful for many customers who want to lower their monthly debt payments. However, a refinance is secured by your home, has closing costs and may ultimately require paying more in interest over time.

VA IRRRL: All VA rules, guidelines and additional program requirements will apply. Except as provided by applicable VA guidelines, the same parties obligated on the original loan must be the parties on the title and obligated on the new loan. Proceeds from the new loan will only be used toward payment of the original loan amount. No cash back can be received from the new loan. Payment of discount points, taxes, insurance and HOA fees are the responsibility of the borrower. Other exclusions apply. Refinancing either to lower the monthly payment or change from a variable-rate to a fixed-rate loan could result in an increase in the total number of monthly payments and interest charges paid over the full term of the new loan.

Membership eligibility and product restrictions apply and are subject to change.

Investments and insurance are not FDIC Insured; not bank issued, guaranteed or underwritten. May lose value.

Bank products provided by USAA Federal Savings Bank, Member FDIC.



USAA FSB NMLS 401058

Contact & Additional Information

Homepage URL
Company Phone
(844) 825-0316
Headquarters Address
9800 Fredericksburg Road, San Antonio, TX, 78288
Year Founded
1922

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Customer Comments & Reviews

Loading Reviews ...
jhoherna99
1/22/2021
Are you associated with Veterans United in reference to home mortgage loans? Is USAA a business seperate from VA. United. I have used them, and was not satisfied with the service they provided me. I am a veteran seeking to purchase a home soon.


mwichrowski11
7/17/2020
The worst I have ever been involved with, if their was a lower I sure as hell would give it!!!


A
Adolph
6/5/2019
I was given the runaround, being asked for the same documentation over and over even after I uploaded to their site. The supervisor was not respondent to my calls, very poor customer service.


N
Nina
4/3/2019
With the low interest rates now, I reached out to USAA. We compared my existing loan with a REFI, the loan officer was so helpful and actually helped explain how my current rate would be better for me in the long run with costs. However, shared other options like ARMs that might be better for me since I plan to move in 5 years and those rates were AWESOME. Thank you USAA rep! Glad it was not about making a quick dollar, great experience. Highly recommend.


bsbuell01
11/29/2018
I have used USAA for refinance and for new home purchase and appreciate the service and care they give their members.