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Veterans United | VA Loans Review


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
947 Customer Comments & Reviews - see all comments
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Founded in 2002, Veterans United is a full-service lender that specializes in VA loans for qualifying veterans, military members and their spouses.

Based in Columbia, Missouri, the organization carries an unparalleled reputation for customer satisfaction – Veterans United has a 97% customer recommendation rating.

Like all VA loans, mortgages offered through Veterans United are insured by the US Department of Veteran’s Affairs. Because of this, the company is able to offer loans with significantly more favorable conditions to service members and veterans than usually available to the civilian population.

These conditions include more flexible qualification guidelines, lower rates, lower monthly payments, no down payments, and no private mortgage insurance.

Veterans United has closed over 700,000 home loans for military service members and their families, but what really sets the company apart is their involvement in the military community.

The company is advised by a board of former senior military personnel representing every service branch whose mission is to educate veterans as to the benefits of VA loan programs and home ownership in general.

Also, Veterans United offers a totally free and no-obligation credit-building program, where veterans and military families have access to trained and dedicated consultants who offer advice and strategies for improving credit. 

What’s more, Veterans United has unmatched VA loan expertise and is the country’s No. 1 lender for VA purchase loans.

Services and Features

For borrowers seeking VA loans, Veterans United offers VA Purchase Loans, VA Cash-Out Refinance Loans, and VA Interest Rate Reduction Refinance Loans – often called a Streamline Refinance.

To get the ball rolling, veterans and service members can avail themselves of a host of online calculators and educational tools to assess their own financial situation, learn the VA loan process, and get help with finding the right home given all this information. 

Eligibility

To determine eligibility, prospective borrowers may have to initially provide the following information:

  • Buy or Refinance

  • Military service history

  • State

  • Value of home desired

  • Planned Date of Purchase

  • Credit Score

  • Zip Code

  • Email address

  • Current Address

  • Phone Number

Types of Loans Offered by Veterans United

Types of Home

Multi-Family

Single-Family

Townhouse

Condominium

Mortgage Options Offered (Veterans United is a full-service lender who also offers conventional, FHA and USDA loans.)

VA Loans

Fixed Rate Mortgage

Adjustable Rate Mortgage

VA Cash Out Refinance

IRRRL

Mortgage Related Fees

Origination Fee

Closing Fee

No

Private Mortgage Insurance

No

** Veterans United's fee structure can vary depending on a host of factors, including the type of loan, the borrower’s credit score and more.

Qualification

Because VA loans are insured by the federal government, credit score typically isn’t as much of a limiting factor as it is with conventional loans, however, it still will play a part.

If your credit is less than stellar it would be a good idea to avail yourself of Veterans United’s credit building service. As an active or former service member, the company connects you with credit and VA loan experts free of charge to help get you on track to securing a home.

All prospective borrowers under the VA loan program must obtain a Certificate of Eligibility (COE) from the Veterans Administration. Veterans United may be able to get this document for you.

In order to get a COE, generally speaking, you must:

  • Have 90 consecutive days of active service during wartime, or

  • Have 181 days of service during peacetime, or

  • Six years in the Reserves or National Guard, or

  • Be the spouse of a service member who has died in the line of duty or as a result of an injury sustained in the line of duty

VA Loans with Veterans United

Veterans United is not just a financial organization providing VA loans to service members, they are a full service resource of advice and help for active and former military personnel.

The company offers a trove of online guidance and education. So it’s not just a matter of do you qualify or not. Veterans United will work with you from the very beginning of the process and guide you along the path of finding the right home, getting your credit in shape, and selecting the best possible VA loan for your situation. A top choice for all the different types of VA loans.


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947 Customer Comments & Reviews

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Rox-Anne M
6/1/2020
The service exceptional giving all tools needed to have a smooth transition through the process of finalizing the loan. I would recommend your services as the number one service in getting VA loans.

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Exceptional service and education about the process are so important to making this process go smoothly. Congratulations on your new home, and thank you very much for your recommendation, Rox-Anne.

bigmic2325
5/30/2020
The whole team was GREAT! Made everything easy! Made my home buying experience easy and stress free!!

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
These are reviews I just LIVE for! I'm thrilled your team made this process a stress free one for you. Congratulations on your new home!

vrhart57
5/26/2020
Great job, everyone was courteous and very helpful. I couldn't believe I could own another home. Thx

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Woo-hoo! You better believe it!!! Thanks for the 5-star review--I'm thrilled you had a 5-star experience. Congratulations on your new home!

H
harold s
5/23/2020
great experience with the whole process, staff responded to questions quickly and clearly. i would recommend veterans united to others.

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
The whole process just goes so much more smoothly for everyone when communication is clear and information is accessible. Thank you for your review and recommendation--it means more to us than you know!

makovsky.gene
5/23/2020
I want to give a shout out to my Veterans United Team Kyle Gardner, Justin Owens, Jaclyn Shaw, and of course our Realtors Jeff and Victoria Hudson of Lewis Realtors. Each individual helped us every step of the way and always looked out for our best interest.

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Thanks for giving your team a shout out for a job well done. As corny as it sounds, teamwork really does make the dream work!

kool57kat
5/21/2020
I had an amazing experience from start to finish with you guys, and made homebuying easy!

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Thank you for saying so! It means so much to us to know our clients had a great customer service experience. Congratulations on your new home!

L
li
5/19/2020
Veterans United Home Loans is the best VA loan companies in the Nation. they just help me to purchase my second VA loan home. within 30 days, from pending to closure, they did it. they were educated me from ground zero to successful own my second home. if you don't ask questions you will never know the answer. Ask them questions, VU can make your dream come true and will help you reach your goals.

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Thank you so much for the kind words! I'm thrilled you had an easy loan process. I am also glad you mentioned the education part of it--while we are dedicated to helping those who serve utilize their benefit, we also want to help our clients become VA loan experts as well! Congratulations on your new home!

Evan K
5/18/2020
If you aren't using VU..you need to be. I shopped around and they're rates were exactly what I expected but the service was unparalleled. Best company with genuine employees- Jaimie Rocks!

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Oh wow, thank you so much for this outstanding feedback, Evan. I am so happy to hear you had an unparalleled customer service experience with a team that was so genuine with you. Congratulations on your new home!

Theresa L
5/9/2020
They are great and wonderful I am so thankful for them Thank you Veterans United! I got my dream home with your help ❤️

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Woo-hoo! I am so thankful for this review, thank you for the kind comments. Congratulations on getting your DREAM HOME!

hockeymom2848
5/9/2020
I would not recommend them. Although the people are friendly enough, they unfortunately only ended up politely keeping us on 'hold' for several months- only to be told, less than 24 hours before closing, that our loan wouldn't be going through due to a technicality. We are now scrambling to find a VA loan for a manufactured home before the seller gives up on us. We already have our house sold and our on the verge of being homeless due to the carelessness of several people at Veterans United, as friendly as they were. This is devastating and maddening. All I can say is no matter who you use, do your own research and advocate for yourself. I wish I could recommend Veterans United, but I... Read More

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
I do very much apologize for the delay you experienced earlier in the process, Marie, and understand you spoke with Chrystal on our Client Advocate team for resolution on that issue. I also am sorry for any frustration or stress you experienced thereafter, and share your disappointment regarding this situation. There are VA guidelines that we must adhere to that I understand you have gone over with Josh on our Client Advocate team, and when I spoke with him regarding your review he emphasized that he remains available to you at 1-800-212-5200 or ClientAdvocate@veteransunited.com if you have any questions or concerns about those guidelines.