Airbnb Vacation Rentals Review
ConsumersAdvocate.org
AirBnB is a community-based marketplace founded in 2008 with headquarters in San Francisco, California. The online search platform gives people the option to lease or rent short-term lodging properties including apartments, hostel beds, hotel rooms, and vacation rentals. The company connects individuals to travel experiences in over 65,000 cities and 191 countries with more than 3,000,000 listings to choose from.
Services and Features
AirBnB gives travellers the opportunity to discover and book accommodations across the globe through its online search platform or mobile app. Whether looking for an apartment or villa for a night or a month, AirBnB connects travellers to travel experiences ranging from different price points in over 65,000 cities and 191 countries.
The total price of reservations are based on several factors and is charged in full once a host accepts the reservation request. Host-based charges include cleaning fee, extra guest fees, and nightly price. AirBnB charges on the other hand take into account currency exchange fee, Value Added Tax, local taxes, and service fee.
AirBnB gives hosts the option of selecting from three standard cancellation policies. Guests must agree with the host selected cancellation policy before bookings are finalized. Customers can cancel their reservation and review penalties by going to the website’s “Trips” and clicking “Cancel Reservation”.
In case a guest has experienced a travel issue that prevents them from being able to complete a trip with AirBnb, the company offers Guest Refund Policy which can be applied in covered events. Acceptable situations for refund generally falls into categories including listing booked is misrepresented, listing isn’t generally clean or is unsafe, and host fails to provide reasonable access to booked listing.
Accommodation |
|
Single Family Style Home |
✔ |
Condominium |
✔ |
Town Home |
✔ |
Cottage |
✔ |
Villa |
✔ |
Apartment |
✔ |
Website Features |
|
Instant Booking |
✔ |
Loyalty Programs |
✔ |
Social Media Integration |
✔ |
Visual Calendar |
✔ |
Currency Setting |
✔ |
Language Setting |
✔ |
Client Information Management |
✔ |
Mobile App |
✔ |
Search Filters |
✔ |
Predictive Search |
✔ |
Favourite List |
✔ |
Property Galleries |
✔ |
Google Map Integration |
✔ |
Simple Checkout |
✔ |
Website Fees |
|
Guest Fees |
5-15% of the booking total |
Host Fees |
3-5% to cover transaction fees |
Listing Fees |
None |
Payment Options |
|
Credit Card |
✔ |
PayPal |
✔ |
Mastercard |
✔ |
Amex |
✔ |
Visa |
✔ |
In-Person |
✗ |
Support |
|
FAQs |
✔ |
Community Forum |
✔ |
Knowledge Center |
✔ |
Customer Reviews |
✔ |
Phone |
✔ |
Vacation Rentals at AirBnB
AirBnB is a great resource for travellers searching for low-cost vacation rentals. Vacation rentals featured in their listing offer a good variety of amenities compared to some hotels and all this at a more competitive price. AirBnB does however charge booking fees and other charges.
Our Comments Policy | How to Write an Effective Comment
Customer Comments & Reviews
- Search based on price, room type, and location
- Connects people in more than 65,000 cities and 191 countries
- Over 3,000,000 listings worldwide
- Guest refund policy
- Pay and communicate using AirBnB messaging system