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iPower Web Hosting Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
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iPower is a website builder and hosting company based in Phoenix, AZ. Founded in 2001, it has two data centers in Boston with 24/7 network monitoring. The company has a long list of plans and options for different experience levels while catering to individuals and small- to mid-sized businesses. It offers shared, dedicated, VPS and WordPress hosting, both Linux and Windows-based plans, and—with the more comprehensive packages—2,500 to unlimited email addresses, spam monitoring, unlimited domains, scalable bandwidth, among many other features.
 
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How is iPower rated?

Breakdown

4.0/5
Performance
3.5/5
User Experience
4.0/5
Price and Subscription Model
4.0/5
Services Offered

Overall Rating: 3.9 / 5 (Very good)

iPower is a well-established web hosting provider with an impressive list of plans and features that work best for individuals and small- to mid-sized businesses. Drag-and-drop website building tools, a versatile interface, managed hosting, and 24/7 tech support via phone, email, or chat make it a good choice for first-time website owners. iPower also gets high marks for its clear pricing structure and competitive prices. However, certain security and backup features are charged as add-on services so, as with any hosting company, make sure the advertised price covers everything you need.

iPower Range of Services

Services Offered - 4 / 5

iPower has an extensive range of services for users of all experience levels. Aside from the three main shared-hosting plans, they also feature dedicated and VPS hosting, as well as Windows and Unix plans. Backup options are available as add-on services with two plans available, one for $1.14 per month and the "pro" plan for $2.09 per month (if choosing the 36-month option).

Useful For:

  • Beginners
  • Developers
  • Blogging
  • Graphic Designers/Portfolio
  • Photo/Video

Operating System

  • Linux
Select Features
Unlimited Disk Storage
Unlimited Domains
Automatic Backups

Number of Email Accounts

Depending on plan (Basic: 1 / Pro: 2,500 / Pro Plus: Unlimited)
Email Features
Webmail Interface
Integration with Google Apps
Email Forwarding
POP3 Support
Archiving
Daily
One-Click Restore
Hosting
Shared
VPS
Dedicated
Wordpress
Website Builder
Control Panel
cPanel
Languages
Perl
PHP
Python

iPower Security Features

Performance - 4 / 5

iPower has an extensive list of security features available, including SSL certificates, protection for cardholders' information, and malware scans through its use of SiteLock, a security tool. Note that, as with most web hosting providers, some of these security features are charged as add-ons, which means they add to the price of the plan and often involve paying upfront for a year or more of service.
Security Features
SSL Certification
Malware Scans
Anti-Spam Email Monitoring
SQL
Password Protected Directories
Yes

iPower Price & Subscription Model

Price and Subscription Model - 4 / 5

iPower is upfront about their renewal prices and how much they will be charging upfront. The company's pricing structure was easy to find and clearly defined.
Money Back Guarantee
Yes
Free Plan
No
Shared Hosting Introductory Price Range
$3.99 - $11.99
Shared Hosting Standard Plan Price Range
$8.99 - $12.95 (12-month subscription)
Plan Term
Monthly or 12, 24 or 36-month options
Auto-Renewal
Yes

Subscription Details

IPower Starter Plan: 12-month term: $8.99 monthly rate (billed $107.88 for 1 year) 24-month term: $8.99 monthly rate (billed $215.76 for 2 years) IPower Pro Plan: 1-month term: $12.95 monthly rate (billed monthly, domain not included) 12-months term: $12.95 monthly rate (billed $155.40 for 1 year) 24-months term: $11.95 monthly rate (billed $286.80 for 2 years) 36-months term: $10.95 monthly rate (billed $394.20 for 3 years)

Subscription Fine Print

Term of Services. The initial term of the Services purchased by you will be for the time period set forth in the registration form presented to you when you order the Services (the "Initial Term"). Unless you cancel prior to the end of the Initial Term or as otherwise stated in a notice sent to you at least thirty (30) days prior to the expiration of your then-current term, the Services will automatically renew for successive periods of equal length as the Initial Term (each a "Renewal Period"). You acknowledge, agree, and authorize us to automatically bill the applicable fee and/or charge your credit card or other payment method on file up to fifteen (15) days prior to the end of each Renewal Period, unless you terminate or cancel the Services prior to such charge as provided in this section. The "Term" of this Agreement shall include the Initial Term and all Renewal Periods, if any.

iPower Customer Experience

User Experience - 3.5 / 5

iPower is not accredited with the Better Business Bureau and does not appear listed in TrustPilot. Overall, reviews seem to be mixed as to its customer service responsiveness and billing.
Year Founded
2001
Date Collected
2018-04-04

Support Hours

24/7

Contact Methods

  • Phone
  • Email
  • Chat
  • Online Form

Company Profile

Full Name
iPower Web Hosting
Company Website
https://www.ipower.com
Headquarters
919 East Jefferson Street, Phoenix, AZ, 85034
Mailing Address
919 East Jefferson Street, Phoenix, AZ, 85034

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Customer Comments & Reviews

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C
cPT
1/12/2024
IPower decided to not service our businesses and my email servers, deleted us. Without any kind of notification or call. We have been with their services 2005. Circle loops trying to get a straight answer. Now we are ISO for a new company. Boo

M
MILES
12/26/2023
I have used IPower for hosting our website and emails for many years. Service was great for the first several years. However, after renewing services last year, and trying to purchase a new URL, they have been extremely hard to work with. They have dropped our (paid in full) website and promised to provide email notices of their fixes which they have not done. They no longer offer phone support and repair support has stopped. They are now operating in a fraudulent manner with us by taking our payment, but not providing any service, including not putting our website back online. IPower automatically charged our credit card to renew our website and email hosting, but has not kept our... Read More

T
Tom
1/5/2021
Absolutely awful. They set their customers up to fail. Their PHP and MySQL settings are straight out of the 90's and are so limited your site crashes and resets on a simple Wordpress website. I guess they expect people to still be using HTML and have only two or three pages in their sites. Unlimited space and unlimited emails are completely worthless when you have a PHP and MySQL limited so badly.

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