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PureHost Web Hosting Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
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PureHost is a web hosting service provider for small businesses and individuals. It offers comprehensive plans for business, shared, dedicated, VPS, and WordPress hosting, as well as both Windows and Unix options. Based in Massachusetts, the company also provides website management, marketing, and e-commerce support.
 
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How is PureHost rated?

Breakdown

4.0/5
Performance
3.5/5
User Experience
4.0/5
Price and Subscription Model
4.0/5
Services Offered

Overall Rating: 3.9 / 5 (Very good)

PureHost slightly more expensive than most other companies in the market, but this is to be expected given its focus on providing hosting to businesses. Consumers should keep in mind there isn't much information about their background and their advertised prices could be substantially higher if they desire the security features which, for most consumers and businesses, are already essential.

PureHost Range of Services

Services Offered - 4 / 5

Although their main focus is the small business sector, PureHost also has options for beginners and individuals, such as WordPress hosting and drag-and-drop functionality. They offer Windows and UNIX-based packages. Their archiving options are featured as an add-on service with a separate subscription, as are other of their services.

Useful For:

  • Beginners
  • Developers
  • Blogging
  • Graphic Designers/Portfolio
  • Photo/Video

Operating System

  • Unix
  • Windows
Select Features
Uptime Percentage Guarantee
Automatic Backups
Email Features
Webmail Interface
Integration with Google Apps
Email Forwarding
Archiving
Daily
One-Click Restore
Restore Databases and Tables
Hosting
Shared
Wordpress
Website Builder
Languages
Other
ASP
Perl
PHP

PureHost Security Features

Performance - 4 / 5

PureHost has a wide array of add-on security features courtesy of SiteLock, a cloud-based security tool. It includes malware scans, malware removal and firewall protection, among other features. The packages for these services range from $2.09 per month for the basic protection to $49.95 per month for the most comprehensive option. These prices are based on 12-month contracts, but the customer can also choose 24 or 36 months contracts, which bring the monthly price down. Please note that you will be charged the entire amount up front when choosing one of these add-on plans.
Security Features
SSL Certification
Malware Scans
Anti-Spam Email Monitoring
SQL

PureHost Price & Subscription Model

Price and Subscription Model - 4 / 5

PureHost offers one introductory package for businesses (called PureBusiness), which includes 2 GB disk space, 50 GB bandwidth, 200 Mailboxes, and one free domain for a year. This business package is listed as $19.95 monthly or $199.50 for a yearly plan. Although their website seems to indicate $19.95 is an introductory rate, phone calls to the company confirmed that these were the permanent rates for the business plan. They do feature less expensive shared hosting alternatives, which are listed below.
Money Back Guarantee
Yes
Free Plan
Yes
Shared Hosting Introductory Price Range
Not listed
Shared Hosting Standard Plan Price Range
$12.95 - $14.95
Plan Term
Monthly, or 12, 24, 36-months options
Auto-Renewal
Yes

Subscription Details

Once the "initial term" for the introductory rate is over, the user is automatically charged the regular rates described below: 12-month term: $14.95 monthly rate (billed $179.40 for 1 year) 24-month term: $13.95 monthly rate (billed $334.80 for 2 years) 36-month term: $12.95 monthly rate (billed $466.20 for 3 years)

Subscription Fine Print

Automatic Renewals. By purchasing the Services, you agree to allow PureHost to place your account on a recurring payment plan. The account will automatically be re-billed according to the term length of the Services you select. For Services with term lengths of three (3) months or longer, PureHost shall provide notice of the upcoming charge to User no later than thirty (30) days prior to the payment date for each Renewal Period. This notification will be sent to the contact email address on file for the Account. Unless you disable the automatic renewal option, we will automatically renew the Services up to fifteen (15) days before your renewal date and will take payment from the payment method we have on file. PureHost may make multiple attempts to collect payment from the payment method on file if the initial attempt is not successful.

PureHost Customer Experience

User Experience - 3.5 / 5

PureHost is not accredited by the Better Business Bureau. It is also not listed on Trustpilot.
Date Collected
2018-04-05

Support Hours

24/7

Contact Methods

  • Phone
  • Email
  • Chat
  • Online Form

Company Profile

Full Name
PureHost Web Hosting
Company Website
https://www.purehost.com
Headquarters
70 Blanchard Road, 3rd Floor, Burlington, MA, 01803
Mailing Address
70 Blanchard Road, 3rd Floor, Burlington, MA, 01803

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Customer Comments & Reviews

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cgoogle
5/14/2024
DellHost became PureHost several years ago, which is now "powered by web.com". Since I created my website around thirty years ago (using DellHost), the support has been getting worse. PureHost support can no longer be contacted by phone or email, only by semi-automated chat. My site keeps having server 500-series and SSL reset errors. The latest problems have been occurring regularly for around 3 months.

martin.t.peterson.mtp
9/25/2023
I have been waiting for over 3 days for there so called team of engineers to get my website back up after they dropped the ball on there end. Don't trust them, they don't have it together. My website crashes about 4 times a year and takes multiple attempt to get them to do the work they promise to do. sitelock should be called sitecrash! Martin T. Peterson

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