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Sitelio Web Hosting Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
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Sitelio is a web hosting service provider founded in 2014. Based in the United Kingdom, it specializes in website building for beginners, with drag-and-drop use, thousands of templates, free web hosting and SEO help. It provides a free five-page website option, and three paid plans to choose from, including an e-commerce plan. Along with its sister companies, Sitey, SiteBuilder.com, and WebsiteBuilder.com, it is a subsidiary of Massachusetts-based Endurance International Group.
 
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How is Sitelio rated?

Breakdown

4.0/5
Performance
3.5/5
User Experience
4.0/5
Price and Subscription Model
4.0/5
Services Offered

Overall Rating: 3.9 / 5 (Very good)

Sitelio mostly provides website-building services with free managed hosting and does not offer much technical information about its services. They receive consistent praise for their sleek, professional-looking templates and ease of use. However, like sister sites Sitey, WebsiteBuilder.com, and Sitebuilder.com, it has received negative reviews regarding their customer service and billing practices. Consumers should be aware of this and take any necessary steps to avoid being taken advantage of.

Sitelio Range of Services

Services Offered - 4 / 5

Sitelio provides website-building services with free hosting. It does not provide technical specifications about the kind of hosting they have, archiving, or security features.

Useful For:

  • Beginners
  • Blogging
  • Graphic Designers/Portfolio
  • Photo/Video
Select Features
Advertising Credit
Hosting
Shared

Sitelio Security Features

Performance - 4 / 5

Sitelio does not offer information regarding the security features of their website.

Sitelio Price & Subscription Model

Price and Subscription Model - 4 / 5

Sitelio offers a free five-page website with 50MB storage, 5MB file upload and 1GB bandwidth. Note that, with this option, you do not get your own domain name and Sitelio can place ads on your site. The three paid plans all offer free domains, free hosting, ad credits and mobile-friendly sites. Although the pricing structure is fairly clear, the company does not specify what they consider the "initial term" to be and a user must sign up to get the full details.
Money Back Guarantee
Yes
Free Plan
Yes
Shared Hosting Introductory Price Range
$5.38 - $9.99
Shared Hosting Standard Plan Price Range
$5.99 - $12.30
Plan Term
Monthly, and 12 or 24 months
Auto-Renewal
Yes

Subscription Details

Note that the company will charge the entire amount for the term you signed up for upfront. Non-introductory rates are as follows: Simple: 1 Month $5.99 Captivating: 1 Month $6.92 Outstanding: 1 Month $12.30

Sitelio Customer Experience

User Experience - 3.5 / 5

Sitelio is not accredited by the Better Business Bureau and does not appear in TrustPilot. An overview of smaller customer review websites shows the company has received negative reviews concerning their billing practices and customer service.
Year Founded
2004

Support Hours

Sitelio does not seem to offer phone support and it is unclear as to what their support hours are.

Contact Methods

  • Email
  • Chat

Company Profile

Full Name
Sitelio Web Hosting
Company Website
https://www.sitelio.com
Headquarters
Unit 6, Fulcrum 2 Solent Way, Whiteley, Hampshire PO15 7FN United Kingdom
Mailing Address
Unit 6, Fulcrum 2 Solent Way, Whiteley, Hampshire PO15 7FN United Kingdom

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Customer Comments & Reviews

Loading Reviews ...
rogerdier
7/8/2024
This is the worst service on the planet. After you inform them you don’t wish to renew, they renew you anyway and don’t give the money back when they are caught red-handed. If you want misery and excuses, subscribe. There are many more online publishers that will do a better job than these jokers. Avoid this organization and their crappy customer service.

tatiana.mra
1/24/2022
I was just charged $486.00 on my Amex!! WHY?? I don't even have a site that I am maintaining!!

Michael B
3/4/2019
AVOID like the plague! I have no idea why this page has such a relatively good rating for Sitelio. They lure you in with their simple pre-designed page layouts (like so many others), they then bait and switch you - after you sign up for a basic/lower level plan - they then auto-renew you for $hundreds for a premium plan you never asked for, signed up for, nor used. At least I finally got them to cancel and refund all of that. BUT - even though I told them to simply stop renewing the service/domain at the time I got them to refund the massive charge they ripped me for... I discovered that they renewed the domain anyway ($16). And I just got a renewal notice again from them!... Read More

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