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Agoda Hotels Review


ConsumersAdvocate.org Rating: 4.2 / 5 (Excellent)
92 Customer Comments & Reviews - see all comments
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Agoda, a subsidiary of the Priceline Group, is a Singapore based accommodation booking portal that offers rooms and flights worldwide. Its massive network of over 2 million properties is backed by countless user reviews. They were one of the earliest companies of their kind in Asia when they launched in 2005.

How is Agoda rated?

Breakdown

4.4/5
Customer Experience
4.2/5
Search Options
4.4/5
Value
4.0/5
Additional Services

Overall Rating: 4.2 / 5 (Excellent)

Agoda is an excellent option for booking travel accommodations. The large number of properties they work with, as well as the multitude of filtering options, ensures that customers will be able to find exactly what they're looking for. Based in Singapore, Agoda naturally has a particularly extensive presence in the Asian market, but they do book lodgings worldwide. Aside from their good discounts, the company's exclusive "secret deals" program can give customers access to 20%-70% off on luxury rooms.

Agoda Customer Experience

Customer Experience - 4.4 / 5

Agoda offers a well-designed, streamlined user experience, with clear features for its customers. They provide 24/7 customer support services in 17 languages, which is particularly useful, as their policy states that all changes in reservations are handled directly through them, not via the hotel or accommodation of choice.

Payment Options

  • PayPal
  • Gift Cards
  • Mastercard
  • Visa
  • American Express
  • JCB

Customer Support

  • FAQs
  • 24/7 Support
  • Email
  • Phone
Ease of Use
Yes
Mobile App
Yes
Cancellation Policy
Unless specifically mentioned otherwise in the cancellation policy, Agoda does not charge a processing fee for cancellations. Any cancellations received after the cancellation due date specified in the confirmation email (including requests made within this period) are subject to a minimum of a 1 (ONE) night cancellation fee, unless you are notified otherwise in the confirmation email. Failure to arrive at your hotel will be treated as a late cancellation and will incur a minimum cancellation fee of one (1) night, or more, per room, unless otherwise specified in the confirmation email. Any changes to your reservation must be made through Agoda and not directly with the hotel. This applies to change of dates, extension of stay, early check out, delay of arrival or cancellation in full or in part. Any problems or questions on your reservation prior to arrival or during your stay at the hotel should be directed to our Agoda Customer Support Specialists. We must be notified of all cancellations within our normal office hours from 08:00-18:00 (GMT+7).

Customer Reviews

Trust Pilot Rating
8.7 out of 10

Transparency

  • No Hidden Fees
  • Guest Reviews
  • Guest Rankings

Agoda Search Options

Search Options - 4.2 / 5

Aside from the more common search settings, (price, location, star rating, and popularity) Agoda also allows users to filter their results by payment option. Their list of possible amenities is unusually large and detailed, with options such as ironing facilities, terrace, private pool, and early check-in or late check-out. Finally, travelers can choose from a vast pool of property types, including private homes, ryokans, love hotels, and tents.

Amenities

  • Air Conditioning
  • Airport Shuttle
  • Heating / Fireplace
  • Kid Friendly
  • Parking
  • Satellite or Cable TV
  • Pool
  • Spa
  • Free Wifi or High-Speed Internet
  • On-Site Restaurant
  • Gym
  • Golfing
  • Complimentary Breakfast
  • Laundry Service
  • Pets Accepted
  • Smoking Allowed
Display Less
8 More

Type of Property

  • Home/Apartment
  • Hotel
  • Apart-Hotel
  • Villa
  • Hotel Resort
  • Hostel/BackPacker Accomodation

Sorting Criteria

  • Price
  • Location
  • Popularity
  • Star Rating
Regional Specialization
Yes
Accessibility
In-room accessibility

Agoda Value

Value - 4.4 / 5

At first glance, agoda has a fairly standard suite of discounts for hotels and alternative accommodations, such as promo codes, time-sensitive offers, and mobile-exclusive deals. However, a simple tab next to their filtering options leads to "secret deals," which promise high-end accommodations at steep discounts. These properties prefer to remain anonymous online, so customers don't know their exact identities until they complete their booking. While this might make some customers wary, as the information regarding the accommodation is deliberately rare, agoda only makes "secret deals" with 3 or above star ratings and over 7 in review scores.
Discounts
Mobile-Exclusive Deals
Promo Codes
Price Match
Yes

Agoda Additional Services

Additional Services - 4 / 5

Agoda focuses primarily on booking lodgings for their customers, but they also offer flight reservations from their portal and their app, as well as taxis to and from the airport, powered by Rideways. Though the website doesn't offer experiences or tour bookings per se, users can filter their search results by proximity to nightlife, and restaurants.
Experiences
Nightlife
Flight Booking
Yes
Car Rental
No
Train or Bus Tickets
No

Company Profile

Full Name
Agoda Hotels
Company Website
Headquarters
30 Cecil Street Prudential Tower #19-08, Singapore, 04971
Mailing Address
30 Cecil Street Prudential Tower #19-08, Singapore, 04971

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92 Customer Comments & Reviews

Loading Reviews ...
erinbanks621
4/10/2023
Agoda is a scam. Do not use this service. They booked us for the wrong dates and would not refund our money


V
vinnay v
3/20/2023
AgodaCash applied to price but it was not, if you follow the calculations. You are saying $56 AgodaCash applied to price 56X7=392 but you charged 446.53 Therefore you did not applied AgodaCash You charged more, please refund the difference. They do not want to refund, This is a SCAM, simple as that


pjaynes58
2/19/2023
I got an additional charge from my bank for a foreign transaction. You should do a better job of disclosing this. Made the room savings not such a deal after additional charge.


D
Dellen W
12/19/2022
They have done nothing but lie and try to blame the hotel who I had already spoken to about receiving a refund due to the serious nature of the cancellation (covid). Save yourself the headache of having to file fraud charges and book with a more reputable company who is honest.


Tamra O
12/6/2022
I booked a hotel for my trip to London with my credit card but cancelled a few days later in July. In September there was a $1,000 charge on my debit card from Agoda. I was in London at the time so when I got home a couple days later I immediately contaced Agoda customer service. They were quick to respond however communication was confusing and a waste of time because I received a reply from a different customer service rep each time which meant explaining my proplem over & over. I was charged an unauthorized transaction, a fraud transaction. Agoda said it was a duplicte reservation for the exact hotel I had booked & cancelled in July. I said well that's the problem, I didn't have a... Read More


C
CR
10/12/2022
At check-in, I was told that I had to pay $400 in additional fees! Even though the booking page said "FINAL PRICE" "Price Includes: cleaning fee, taxes", etc. I could not check in without dishing out the money. Customer service was friendly, but no actual help. They kept citing that the confirmation email said that I would have to pay fees at the property, and it basically doesn't matter that the booking page said "final price" because they have proof that the confirmation email stated differently. Completely deceitful and terrible service.


L
laf
6/30/2022
This site is HORRIBLE do not use them under any circumstances. They charge your credit card but the hotel does not have a reservation and won't refund your money. Now I have to go through the process of disputing on my credit card . Most dishonest site I have ever used. Deplorable customer service & awful business practices.


T
Tracy S
6/28/2022
This site is awful do not use them under any circumstances. They will not refund you even IF they knowingly overbook a hotel & continue to take reservations even after it's completely sold out. You must cancel during their business hours & on their site, but if you book the day before or the day of you will still get charged. Awful site, awful customer service & awful business practices.


londoncoffeeaddict
6/8/2022
73 out of 73 negative reviews here and yet consumersadvocate rate these crooks a 4.4/5 customer experience, pesumably Agoda were asked to self-assess themselves? Customer service at Agoda is a disgrace. A Chatbot that goes round in circles or a long distance phone call with a customer rep that lies to you several times about the refund they still haven't made giving you another excuse (lie) after being put on hold. Scam company - the worst booking site I have ever come across. The prices might look cheap but the hassle really isn't worth it. Oh and I haven't even mentioned the foreign currency conversion scam.


A
alyssa
4/25/2022
Do NOT book with Agoda! Left us high and dry on a trip! Wanted to share my terrible booking experience with Agoda this past weekend as a warning! My partner and I plans this weekend to spend the night at The Plaza Resort in Daytona Beach with some friends. I booked the room through Agoda and got the confirmation a week in advance. We drove over on Saturday morning, and I went to check in. The hotel had NO information about our reservation in their system. They called their reservation team. The team said Agoda must have not sent it over, and they told me to call Agoda’s customer service. I called their customer service, and the man on the line said he needed to reach out to their... Read More



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