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Agoda Hotels Review


ConsumersAdvocate.org Rating: 4.2 / 5 (Excellent)
92 Customer Comments & Reviews - see all comments
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Agoda, a subsidiary of the Priceline Group, is a Singapore based accommodation booking portal that offers rooms and flights worldwide. Its massive network of over 2 million properties is backed by countless user reviews. They were one of the earliest companies of their kind in Asia when they launched in 2005.

How is Agoda rated?

Breakdown

4.4/5
Customer Experience
4.2/5
Search Options
4.4/5
Value
4.0/5
Additional Services

Overall Rating: 4.2 / 5 (Excellent)

Agoda is an excellent option for booking travel accommodations. The large number of properties they work with, as well as the multitude of filtering options, ensures that customers will be able to find exactly what they're looking for. Based in Singapore, Agoda naturally has a particularly extensive presence in the Asian market, but they do book lodgings worldwide. Aside from their good discounts, the company's exclusive "secret deals" program can give customers access to 20%-70% off on luxury rooms.

Agoda Customer Experience

Customer Experience - 4.4 / 5

Agoda offers a well-designed, streamlined user experience, with clear features for its customers. They provide 24/7 customer support services in 17 languages, which is particularly useful, as their policy states that all changes in reservations are handled directly through them, not via the hotel or accommodation of choice.

Payment Options

  • PayPal
  • Gift Cards
  • Mastercard
  • Visa
  • American Express
  • JCB

Customer Support

  • FAQs
  • 24/7 Support
  • Email
  • Phone
Ease of Use
Yes
Mobile App
Yes
Cancellation Policy
Unless specifically mentioned otherwise in the cancellation policy, Agoda does not charge a processing fee for cancellations. Any cancellations received after the cancellation due date specified in the confirmation email (including requests made within this period) are subject to a minimum of a 1 (ONE) night cancellation fee, unless you are notified otherwise in the confirmation email. Failure to arrive at your hotel will be treated as a late cancellation and will incur a minimum cancellation fee of one (1) night, or more, per room, unless otherwise specified in the confirmation email. Any changes to your reservation must be made through Agoda and not directly with the hotel. This applies to change of dates, extension of stay, early check out, delay of arrival or cancellation in full or in part. Any problems or questions on your reservation prior to arrival or during your stay at the hotel should be directed to our Agoda Customer Support Specialists. We must be notified of all cancellations within our normal office hours from 08:00-18:00 (GMT+7).

Customer Reviews

Trust Pilot Rating
8.7 out of 10

Transparency

  • No Hidden Fees
  • Guest Reviews
  • Guest Rankings

Agoda Search Options

Search Options - 4.2 / 5

Aside from the more common search settings, (price, location, star rating, and popularity) Agoda also allows users to filter their results by payment option. Their list of possible amenities is unusually large and detailed, with options such as ironing facilities, terrace, private pool, and early check-in or late check-out. Finally, travelers can choose from a vast pool of property types, including private homes, ryokans, love hotels, and tents.

Amenities

  • Air Conditioning
  • Airport Shuttle
  • Heating / Fireplace
  • Kid Friendly
  • Parking
  • Satellite or Cable TV
  • Pool
  • Spa
  • Free Wifi or High-Speed Internet
  • On-Site Restaurant
  • Gym
  • Golfing
  • Complimentary Breakfast
  • Laundry Service
  • Pets Accepted
  • Smoking Allowed
Display Less
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Type of Property

  • Home/Apartment
  • Hotel
  • Apart-Hotel
  • Villa
  • Hotel Resort
  • Hostel/BackPacker Accomodation

Sorting Criteria

  • Price
  • Location
  • Popularity
  • Star Rating
Regional Specialization
Yes
Accessibility
In-room accessibility

Agoda Value

Value - 4.4 / 5

At first glance, agoda has a fairly standard suite of discounts for hotels and alternative accommodations, such as promo codes, time-sensitive offers, and mobile-exclusive deals. However, a simple tab next to their filtering options leads to "secret deals," which promise high-end accommodations at steep discounts. These properties prefer to remain anonymous online, so customers don't know their exact identities until they complete their booking. While this might make some customers wary, as the information regarding the accommodation is deliberately rare, agoda only makes "secret deals" with 3 or above star ratings and over 7 in review scores.
Discounts
Mobile-Exclusive Deals
Promo Codes
Price Match
Yes

Agoda Additional Services

Additional Services - 4 / 5

Agoda focuses primarily on booking lodgings for their customers, but they also offer flight reservations from their portal and their app, as well as taxis to and from the airport, powered by Rideways. Though the website doesn't offer experiences or tour bookings per se, users can filter their search results by proximity to nightlife, and restaurants.
Experiences
Nightlife
Flight Booking
Yes
Car Rental
No
Train or Bus Tickets
No

Company Profile

Full Name
Agoda Hotels
Company Website
Headquarters
30 Cecil Street Prudential Tower #19-08, Singapore, 04971
Mailing Address
30 Cecil Street Prudential Tower #19-08, Singapore, 04971

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92 Customer Comments & Reviews

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boatingtoons
3/7/2022
They reserved the wrong hotel then wouldn’t give me a refund. On top of that I had to go reserved the right hotel so paid twice. Not good for someone on a fixed income.


appliedleansolutions
2/9/2022
Very disappointed and annoyed. I was searching for a Test & Go hotel in Bangkok. I found a Mega Deal advertisement with 75% discount at C$69 / night. I proceeded with the booking. Upon payment, the number increased to C$239! There is no customer service email for Agoda. When I tried to cancel the booking, they said its non-refundable. All my email correspondence with Agoda is with a robot. They send the same response every time, but change the name of Customer service Rep! I was deceived and tricked by Agoda, and they are not accepting responsibility. I was a regular user of the site, but now I will share my experience with others. Do not use this service!


mikemaru
2/9/2022
If I could give this company a 0 star rating, I would. I made a reservation 13 days before my actual arrival date. Issues that followed: 1. the website does not notify users that a cancellation fee 81% applies when made within 13 days of arrival until AFTER the payment and reservation has been made. So essentially, you're stuck with the reservation. 2. I typed in one set of reservation dates, and when I reached the confirmation page, the dates were NOT the dates that I typed in. 3. When I tried to create an account to adjust the travel dates, I kept hitting errors preventing me from creating an account. 4. Unable to edit the reservation dates, I called the hotel - who told me that only... Read More


joannashor
12/8/2021
I have been booking hotel via online for many years and I've never experienced what Agoda.com did to me all the years I have been booking hotel stay. Unfortunately, I came across Agoda for the 1st time and booked a stay via their website on October 21, 2021. Agoda.com are crook and robber. I made a credit card payment to them for a stay at Swiss Hotel, Lekki-Lagos, Nigeria for just 1 night. After four days Agoda.com pulled another fund from my credit card again in the sum of $70.88 (paid in local currency). I contacted my bank (Zenith Bank) where they confirmed the fund was pulled via POS. Agoda.com however told me the fund pulled via POS was a surcharge. The fact was that my stay caused... Read More


charlesw712
11/30/2021
I had to get a refund from my hotel stay since the hotel had construction going on Sunday morning at 730 AM next door. Agoda decided to jack up the 1st night's booking price out of nowhere and proceeded to refund a very dismal remaining amount. That's called Business Fraud and as a customer I can't do anything about it. Apparently Agoda can alter the price that you agreed to book at to have a advantage on refund amounts. You have been warned.


ana.mgdn
11/15/2021
I was charged prematurely for hotel stay. When I realized it I canceled within 20 minutes of booking. They would not refund my money $519! They are deceptive, hiding under trustworthy booking sites then you click them by accident. RIP OFF- NOT Customer FRIENDLY


lasagessecircee
11/12/2021
I had booked a reservation with Agoda on September 05, 2021, for Hotel: Andalucia Golf Tanger City/Country: Tangier/Morocco; the Arrival date was: September 8, 2021, to September 13, 2021. Upon my arrival, the hotel refused to honor the reservation with all the evidence I provided during 3 hours of conversation. I had traveled for more than 20 hours from Miami to Tangier/Morocco and I had worked 12 hours shift right before my trip without any rest. As you can imagine, I was dead tired. The hotel receptionist requested a new payment or they will call the police if I do not leave the lobby. I think I was somewhat judged at the hotel because I am Black. My partner who is a Moroccan paid for... Read More


art.tastic.lauren
11/12/2021
I booked four nights at the Oceana Boutique Hotel through Agoda and the charge went through for this on the When I arrived at the Oceana Boutique not only was there NO RECORD of my stay, my info, but the dates I have paid for and booked through Agoda were not even available. Oceana Boutique did not honor my Agoda Booking and charged me anew since they had no record of me from Agoda of booking or paying. I had to pay Oceana Boutique directly for the two nights they DID have available of the FOUR I had booked through Agoda. The Oceana charged me full rate, so not only did Agoda charge me for a service THAT I NEVER RECIEVED but Agoda also promised me a discounted rate and four nights booked... Read More


J
JNTX
11/6/2021
I tried to give a zero rating, but couldn't. I tried to book a reservation to the Magnuson Hotel in Commerce, TX. I didn't realize I was redirected to Agoda's site. They charged my credit card 300% the cost of the hotel room and when I tried to call and fix the mistake, it was nearly impossible to get through to a person. Once I did, the person's English was unintelligible and either they hung up or disconnected the call.


herron1029
10/31/2021
I got to my hotel and Agoda never made my reservation even though they sent me an email stating it was made. Do not use this service.



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