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- In business since 1996
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Agoda Hotels Review
ConsumersAdvocate.org
92 Customer Comments & Reviews - see all comments
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Agoda, a subsidiary of the Priceline Group, is a Singapore based accommodation booking portal that offers rooms and flights worldwide. Its massive network of over 2 million properties is backed by countless user reviews. They were one of the earliest companies of their kind in Asia when they launched in 2005.
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92 Customer Comments & Reviews
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We had a confirmed booking with Agoda. On arrival no one knew of our booking. After an hour on the phone with Agoda they organized a different room and they assured us this was an upgrade at no extra cost. This was so NOT true! We were given a room for 3 people (we booked a room for 6) and we are a party of 5. On check-out we also had to pay more as quoted by Agoda (this is included taxes etc.) When confronted Agoda they were just hiding behind the fact they booked through a partner and it was out of their control. Seriously!!! I honestly can't recommend a company that obviously does not care about its' customers and will treat them as if they are stupid.
do not use them..they will not help you at all if there is problem..STAY away
Don't use the service! We secured a "hotel" for a trip to Boston at the sonder. Worst experience ever!
Besides the horrible and non-existent customer service, they quoted a "Total Price" and later charged a $110 CLEANING FEE AND 17.95% TAX to the credit card.
Steer clear of both Agodo.com as well as Sonder.com if staying in Boston. Fraudulent!
We were double booked and double charged for a room we booked online with Agota for the Quality Inn in North Bend OR. When we tried to contact them to cancel one we were transferred from one place to another and put on hotel several times. When we got to the hotel the desk clerk canceled the duplicate reservation. We were told we would need to call to get a refund. The number we called transferred us to Priceline who transferred us to Get-A-Room. After a long frustrating discussion with their representative she agreed to refund the second day but said she would not refund the first day because we did not give a 24 Hour notice. I even asked to speak to her Supervisor and she said she didn’t... Read More
Bait and switch. Said hotel was 175 a night, booked and it was 195 a night. Ended up payed 224 a night with taxes and fees. Even though I had screen shots and it still showed 175 they refused to fix it. I could have gotten a better room on another site (with a view). This is the SECOND time I have been charged a different base amount than what the initial page says. Have fun talking with someone from half way around the world who will say it is somehow your fault while admitting the site is marked wrong
Terrible company. Their website timed me out when I was making a payment and then raised the price by $70 for the same room. But they processed it anyway after I booked somewhere else, and refused to refund. Don't do business with them.
The dates on my confirmation 5/21-22 were different from those requested - 5/7-8. Every time I try to register the promised email to allow me to reset a password fails to arrive.
It's impossible to talk to a human being.
Planning legal actions against Agoda but wanted to share my experience with you as well!! We booked a hotel room in NY for 2 adults and 3 kids through Agoda.com and received a confirmation for our booking. Once in the hotel, the hotel front desk informed us that Agoda only made a booking for 2 adults and 2 kids. We were allocated a room that can only sleep 4 with no option to add an axtra rollaway bed to accommodate the 5th person in our party due to NY state Laws. We spent 2 days talking to Agoda customer service who finally suggested that we book an extra room for the 5th person and process to the refund of the engaged costs upon reception of the hotel invoice, they suggested that we... Read More
The payment details is confusing and misleading.
My CC was charged for 1 day but in payment details showing to pay full to the hotel.
Agoda customer service agent informs that the room is supplied by Booking.com so basically is like even I booked thru Agoda it is
not Agoda responsibility to provide accurate payment info and details.
This is the 1st time I ever made a review, and I decided that this experience I should share with everyone before they make any booking with Agoda. I made a reservation online at Agoda website and select the correct date and number of rooms that i wanted correctly. When i clicked the somehow, the system automatically change the date 1 day earlier to check in and 1 day earlier to check out. I made the 2nd time change to the correct date and then submit the reservation, without knowing, when the transaction submitted, and when i received the email confirmation, I notice the date was wrong. I called Agoda to made the amendment to the correct date immediately and explained to them. They said,... Read More
Top Rated
Our Partner
- In business since 1996
- Discount and loyalty program
- Search for hotels by type of experience
- Book cruises and vacation rentals
- Over 590,000 properties available
- Earn double points when booking with the Expedia app
- Customer support available 24/7